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Resolved HP 1035r DVD writer missing driver

Discussion in 'PC Hardware' started by jsmith50, 2009/09/13.

  1. 2009/09/13
    jsmith50

    jsmith50 Inactive Thread Starter

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    I noticed this week that my HP 1035r DVD Writer does not work on my desk top. I looked under hardware devices from the control panel and saw that it had the exclamation point with the yellow background. So I deleted it and went through the new hardware device scan and the driver for it was not found (I clicked on the online feature). I went to the HP support web page and saw that the device was no longer supported. I bought the device less than a year ago?!? Does anyone know where I can get the driver? Or is there a registery key that needs changing or deleting?

    System Specifications XFX Bare Bones Kit.
    Intel® Core™2 Quad CPU
    Q6600 @2.4 GHz
    2.40 GHz, 1.87 GB of RAM

    Motherboard Intel 775 Socket

    Processor Intel® Core™2 Quad CPU
    Q6600 @2.4 GHz
    2.40 GHz, 1.87 GB of RAM

    Memory 1.87 GB of RAM

    VIDEO NVIDIA GeForce 7150 / NVIDIA nForce 630iVideo

    Hardrive Hitachi HDP725050GLA360 360 Gig SATA

    DVD HP DVD 1035r Writer

    CD LG LITEON CD-ROM LTN526
    Power Supply ??? 450 watt

    NVIDIA Audio
    Floppy Drive Yes

    Connection to Internet through... Motorolla SB56101 Cable Modem & NJ1 Wireless Belkin Router
    Monitor #1 ViewSonic VA2026w


    Operating System Software > Operating System XP Pro SP3 Version 2002

    32 bit or 64 bit 32 bit
     
    Last edited: 2009/09/14
    jsmith50,
    #1
  2. 2009/09/14
    PeteC

    PeteC SuperGeek Staff

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    The driver for CD/DVD drives is a generic Windows driver - there are no specific drivers for individual optical drives.

    There should be no need to make a hardware scan - remove/uninstall the drive through Device Manager and reboot and Windows will redetect the drive and load the driver.

    If the problem still remains then the Windows driver may be corrupted and running System File Checker may resolve the problem. For this you will require a retail copy of the XP (? **) install CD at the same Service Pack level as the installed OS.

    ** Please fill in your System Details which help us to help you. We have no idea which OS you are using for a start :)
     
    PeteC,
    #2


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  4. 2009/09/14
    jsmith50

    jsmith50 Inactive Thread Starter

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    System Specifications XFX Bare Bones Kit.
    Intel® Core™2 Quad CPU
    Q6600 @2.4 GHz
    2.40 GHz, 1.87 GB of RAM

    Motherboard Intel 775 Socket

    Processor Intel® Core™2 Quad CPU
    Q6600 @2.4 GHz
    2.40 GHz, 1.87 GB of RAM

    Memory 1.87 GB of RAM

    VIDEO NVIDIA GeForce 7150 / NVIDIA nForce 630iVideo

    Hardrive Hitachi HDP725050GLA360 360 Gig SATA

    DVD HP DVD 1035r Writer

    CD LG LITEON CD-ROM LTN526

    Power Supply 500 watt

    Audio NVIDIA Audio

    Floppy Drive Yes

    Connection to Internet through ==> Motorolla SB56101 Cable Modem & NJ1 Wireless Belkin Router

    Monitor #1 ViewSonic VA2026w


    Operating System Software ==> XP Pro, SP3, Version 2002

    32 bit or 64 bit 32 bit
     
    jsmith50,
    #3
  5. 2009/09/15
    PeteC

    PeteC SuperGeek Staff

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    Your System Details (thanks for those) should be added to your profile following the link I posted - click on the arrowhead alongside My System in this post to see the end result.

    Any progress on the recalcitrant DVD drive?
     
    PeteC,
    #4
  6. 2009/09/15
    jsmith50

    jsmith50 Inactive Thread Starter

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    The only replies have been from you.:)
     
    jsmith50,
    #5
  7. 2009/09/15
    jsmith50

    jsmith50 Inactive Thread Starter

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    System Details entered in my profile.
     
    jsmith50,
    #6
  8. 2009/09/16
    PeteC

    PeteC SuperGeek Staff

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    One final step to make them visible .....
    To return to your original problem - you have not responded to my earlier suggestion ....
    If you right click on the drive in Device Manager > Properties what is the status message displayed?

    Do you have the opportunity to test the drive in another computer
     
    PeteC,
    #7
  9. 2009/09/17
    jsmith50

    jsmith50 Inactive Thread Starter

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    I will try and run the System File Checker and get back to you. Imade the change to the Thread Display Options/System Specifications and selected YES.
     
    jsmith50,
    #8
  10. 2009/09/17
    PeteC

    PeteC SuperGeek Staff

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    Would you respond to this, please.
     
    PeteC,
    #9
  11. 2009/09/20
    jsmith50

    jsmith50 Inactive Thread Starter

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    Right Clicked on the device from Device manager and then clicked on properties and this is what I got:

    Windows successfully loaded the device driver for this hardware but cannot find the hardwareevice. (Code 41).
     
    jsmith50,
    #10
  12. 2009/09/20
    PeteC

    PeteC SuperGeek Staff

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    Does your CD-ROM drive work OK?
     
    PeteC,
    #11
  13. 2009/09/23
    jsmith50

    jsmith50 Inactive Thread Starter

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    No it does not work either. I am beginning to expect that it might be the ribbon cable. That is what I will try to replace next.
     
    jsmith50,
    #12
  14. 2009/10/25
    jsmith50

    jsmith50 Inactive Thread Starter

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    Error was corrected looking for sysmptoms on Google.

    This article was previously published under MS: Q314060

    Error = An "error code 39" error message.
    A message that resembles the following appears in the notification area:

    Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

    Windows Fix:

    Microsoft Windows XP

    1 Click Start, and then click Run.
    2 In the Open box, type regedit, and then click OK.
    3 In the navigation pane, locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-
    E325-11CE-BFC1-08002BE10318}
    4 In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.back registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry.

    5 On the Edit menu, click Delete.
    When you are prompted to confirm the deletion, click Yes.
    6 In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps "
    section for information about how you can find more solutions or more help on the Microsoft Web site.

    7 On the Edit menu, click Delete.
    8 When you are prompted to confirm the deletion, click Yes.
    9 Exit Registry Editor.
    10 Restart the computer
     
    jsmith50,
    #13
  15. 2009/10/25
    PeteC

    PeteC SuperGeek Staff

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    Pesky things those upper & lower filters :)

    Thanks for the update.
     
    PeteC,
    #14

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