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Resolved Unable to acess Internet

Discussion in 'Networking (Hardware & Software)' started by deester, 2009/08/06.

  1. 2009/08/06
    deester

    deester Inactive Alumni Thread Starter

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    Returned from vacation and have been unable to access the internet. I have an excellent signal and am connected but cannot get an access. I called my DSL provider and they would not help me because I have a router. I have a desktop and netbook which get acess but my laptop gets nothing. It's also affecting the printing. Need some help.

    Thanks,
    Dee
     
    deester,
    #1
  2. 2009/08/07
    Arie

    Arie Administrator Administrator Staff

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    Run this at a command prompt:
    Code:
    ipconfig /all > ipconfig.txt
    and post the contents of the file ipconfig.txt

    Please enter your System Details. It helps us in answering your questions!
     
    Arie,
    #2


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  4. 2009/08/07
    deester

    deester Inactive Alumni Thread Starter

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    Thanks Airie for responding so promptly. Sorry about the systems info, I know better. I have Windows XP on Dell Inspiron Laptop withI wireless internet. I tried following your directions but failed but all was not lost did find that my ethernet card has been disabled and I assume this is my problem Could not copy and paste what came up. I went through cmd in RUN and it would only allow me to enter ipconfig. I could not find a command function.
     
    deester,
    #3
  5. 2009/08/07
    PeteC

    PeteC SuperGeek Staff

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    Look here ....

    C:\ipconfig.txt

    C:\Documents and Settings\PeteC\ipconfig.txt

    depending on which prompt you ran it from, i.e. C:\ _ or C:\Documents and Settings\Username\ _ ( _ is the flashing cursor)
     
    PeteC,
    #4
  6. 2009/08/07
    deester

    deester Inactive Alumni Thread Starter

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    Hey Pete , good to talk to you again. I can't get to the C:\.
    It flashes on the docs and settings. Remember I can't find a command function except through RUN on my machine.
     
    deester,
    #5
  7. 2009/08/07
    PeteC

    PeteC SuperGeek Staff

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    Start > Run > type in cmd > Enter

    A command window opens with the flashing cursor at the end of ....

    C:\Documents and Settings\Username>

    Copy ipconfig /all > ipconfig.txt from here

    Return to the Command window - right click > Paste followed by Enter

    ipconfig.txt here .....

    C:\Documents and Settings\Username\ipconfig.txt

    Alternatively at the C:\Documents and Settings\Username> prompt type cd\ > Enter

    Paste the ipconfig command at the C:> prompt > Enter and the text file will be here ....

    C:\ipconfig.txt

    Problems with this?
     
    PeteC,
    #6
  8. 2009/08/07
    deester

    deester Inactive Alumni Thread Starter

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    hope this is correct.



    Windows IP Configuration



    Host Name . . . . . . . . . . . . : DeesComputer

    Primary Dns Suffix . . . . . . . :

    Node Type . . . . . . . . . . . . : Unknown

    IP Routing Enabled. . . . . . . . : Yes

    WINS Proxy Enabled. . . . . . . . : No



    Ethernet adapter Local Area Connection:



    Media State . . . . . . . . . . . : Media disconnected

    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

    Physical Address. . . . . . . . . : 00-15-C5-15-3B-EB



    Ethernet adapter Wireless Network Connection:



    Media State . . . . . . . . . . . : Media disconnected

    Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card

    Physical Address. . . . . . . . . : 00-16-CE-5E-FA-C3



    Ethernet adapter Local Area Connection 2:



    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : Novatel Wireless Network Adapter

    Physical Address. . . . . . . . . : 02-00-CA-FE-BA-BE

    Dhcp Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes

    IP Address. . . . . . . . . . . . : 75.203.199.96

    Subnet Mask . . . . . . . . . . . : 255.0.0.0

    Default Gateway . . . . . . . . . : 75.203.199.1

    DHCP Server . . . . . . . . . . . : 75.203.199.1

    DNS Servers . . . . . . . . . . . : 66.174.95.44

    69.78.96.14

    Lease Obtained. . . . . . . . . . : Friday, August 07, 2009 8:11:16 AM

    Lease Expires . . . . . . . . . . : Monday, August 10, 2009 8:11:16 AM



    Tunnel adapter Teredo Tunneling Pseudo-Interface:



    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

    Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF

    Dhcp Enabled. . . . . . . . . . . : No

    IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%6

    Default Gateway . . . . . . . . . :

    NetBIOS over Tcpip. . . . . . . . : Disabled



    Tunnel adapter 6to4 Tunneling Pseudo-Interface:



    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : 6to4 Tunneling Pseudo-Interface

    Physical Address. . . . . . . . . : 4B-CB-C7-60

    Dhcp Enabled. . . . . . . . . . . : No

    IP Address. . . . . . . . . . . . : 2002:4bcb:c760::4bcb:c760

    Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

    fec0:0:0:ffff::2%1

    fec0:0:0:ffff::3%1

    NetBIOS over Tcpip. . . . . . . . : Disabled



    Tunnel adapter Automatic Tunneling Pseudo-Interface:



    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

    Physical Address. . . . . . . . . : 4B-CB-C7-60

    Dhcp Enabled. . . . . . . . . . . : No

    IP Address. . . . . . . . . . . . : fe80::5efe:75.203.199.96%2

    Default Gateway . . . . . . . . . :

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

    fec0:0:0:ffff::2%1

    fec0:0:0:ffff::3%1

    NetBIOS over Tcpip. . . . . . . . : Disabled
     
    deester,
    #7
  9. 2009/08/07
    PeteC

    PeteC SuperGeek Staff

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    Spot on :)

    That's telling me that your LAN card and wireless cards are both disconnected, but I am no expert in this field :(
     
    PeteC,
    #8
  10. 2009/08/07
    deester

    deester Inactive Alumni Thread Starter

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    now what?
     
    deester,
    #9
  11. 2009/08/07
    deester

    deester Inactive Alumni Thread Starter

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    I decided to restore my system and that solved the problem. Thanks for your help.
     
    deester,
    #10
  12. 2009/08/07
    PeteC

    PeteC SuperGeek Staff

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    OK - you're welcome :)

    I've marked this thread as 'Resolved', please see .....
     
    PeteC,
    #11
  13. 2009/08/07
    deester

    deester Inactive Alumni Thread Starter

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    The restore DID NOT solve my problem. It is no better, I cannot access the internet at all. I checked device manager but my ethernet card is not listed. Any suggestions?
     
    deester,
    #12
  14. 2009/08/08
    PeteC

    PeteC SuperGeek Staff

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    I am confused ....
    That's rather problematic on a laptop as it is essentially built in - even if the drivers have gone AWOL Device Manager should see the card albeit with a flagged warning. Could be that the card has failed - If you can't see it there is little else to suggest.
     
    PeteC,
    #13
  15. 2009/08/09
    deester

    deester Inactive Alumni Thread Starter

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    Pete,
    The internet is reolved for sure.
    I may have a major problem, a child spilled a glass of regular Pepei into the keyboad of my laptop. Everything is working except the up and down arrow keys, The keys are becoming sticky. Do you know oa NY CLEnwe
     
    deester,
    #14

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