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Active Random computer freezing; McAfee scans frozen as well

Discussion in 'Malware and Virus Removal Archive' started by HowardF, 2009/05/03.

  1. 2009/05/03
    HowardF

    HowardF Inactive Thread Starter

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    [Active] Random computer freezing; McAfee scans frozen as well

    Howdy guys,

    It seems that there is an issue with my girlfriend's computer. She's noticed that it has been running slowly for the past week or so but now it's gotten to the point where the computer will freeze on her and be unresponsive. I suggested that she disconnect it from the internet and try to run a McAfee scan, which she did, but it would detect something and then lock up and freeze (even the time would cease to move) Any ideas on what to do about this problem? Thanks a lot for your help!

    --HowardF
     
    HowardF,
    #1
  2. 2009/05/03
    Admin.

    Admin. Administrator Administrator Staff

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    Hi,

    Read this post as indicated at the top of this forum & follow the instructions.
     
    Admin.,
    #2


  3. to hide this advert.

  4. 2009/05/03
    HowardF

    HowardF Inactive Thread Starter

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    Ah, right! Sorry about that, forgot that had to be done. I'll have her do that ASAP. Thanks Arie!
     
    HowardF,
    #3
  5. 2009/05/09
    HowardF

    HowardF Inactive Thread Starter

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    Oops! Too impatient I guess. Here are the logs:


    DDS (Ver_09-03-16.01) - NTFSx86
    Run by RL at 13:43:53.29 on Sat 05/09/2009
    Internet Explorer: 6.0.2900.2180
    Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.502.59 [GMT -4:00]

    AV: McAfee VirusScan *On-access scanning enabled* (Updated)
    FW: McAfee Personal Firewall *enabled*

    ============== Running Processes ===============

    C:\WINDOWS\system32\svchost -k DcomLaunch
    svchost.exe
    C:\WINDOWS\System32\svchost.exe -k netsvcs
    svchost.exe
    svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    svchost.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\Program Files\Google\Update\GoogleUpdate.exe
    C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
    C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    c:\program files\common files\mcafee\mna\mcnasvc.exe
    c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\McAfee\MPF\MPFSrv.exe
    C:\Program Files\McAfee\MSK\MskSrver.exe
    C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
    C:\WINDOWS\system32\HPZipm12.exe
    svchost.exe
    C:\WINDOWS\system32\svchost.exe -k imgsvc
    C:\Program Files\Viewpoint\Common\ViewpointService.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\WINDOWS\Explorer.EXE
    c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    C:\WINDOWS\ehome\ehtray.exe
    C:\WINDOWS\eHome\ehmsas.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\WINDOWS\System32\svchost.exe -k HTTPFilter
    C:\Program Files\Dell\Media Experience\DMXLauncher.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
    C:\Program Files\Logitech\QuickCam\Quickcam.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\DellSupport\DSAgnt.exe
    C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe
    C:\Documents and Settings\Rachel Law\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
    C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\WINDOWS\SoftwareDistribution\Download\a2d74d883dc4c09154437641da2b8d16\update\update.exe
    C:\Documents and Settings\Rachel Law\Desktop\dds.scr
    C:\Program Files\iPod\bin\iPodService.exe

    ============== Pseudo HJT Report ===============

    uStart Page = hxxp://www.gmail.com/
    uSearch Page = hxxp://www.google.com
    uSearch Bar = hxxp://www.google.com/ie
    uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us
    mDefault_Page_URL = hxxp://www.dell.com
    mDefault_Search_URL = hxxp://www.google.com/ie
    mStart Page = hxxp://www.dell.com
    uSearchAssistant = hxxp://www.google.com/ie
    uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
    mSearchAssistant = hxxp://www.google.com/ie
    BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
    BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
    BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
    BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
    BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\progra~1\mcafee\viruss~1\scriptsn.dll
    BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
    BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
    BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
    TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
    EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
    uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
    uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
    uRun: [Aim6]
    uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
    uRun: [DellTransferAgent] "c:\documents and settings\all users\application data\dell\transferagent\TransferAgent.exe "
    uRun: [Google Update] "c:\documents and settings\rachel law\local settings\application data\google\update\GoogleUpdate.exe" /c
    mRun: [ehTray] c:\windows\ehome\ehtray.exe
    mRun: [igfxtray] c:\windows\system32\igfxtray.exe
    mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
    mRun: [igfxpers] c:\windows\system32\igfxpers.exe
    mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe
    mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
    mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
    mRun: [<NO NAME>]
    mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
    mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
    mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
    mRun: [McENUI] c:\progra~1\mcafee\mhn\McENUI.exe /hide
    mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
    mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe "
    mRun: [LogitechCommunicationsManager] "c:\program files\common files\logishrd\lcommgr\Communications_Helper.exe "
    mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\quickcam\Quickcam.exe" /hide
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\servic~1.lnk - c:\program files\microsoft sql server\80\tools\binn\sqlmangr.exe
    IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
    IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim\aim.exe
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
    IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
    IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
    Trusted Zone: musicmatch.com\online
    DPF: {049A470D-F818-4E34-B14D-E4E237DADCF8} - hxxp://www.shockwave.com/content/fashiondash/sis/fashiondashweb.1.0.0.21.cab
    DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader5.cab
    DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    DPF: {195B4BBF-E1E4-4020-9773-0A8C6F65EA35} - hxxp://www.shockwave.com/content/cookingdash/sis/CookingDashWeb.1.0.0.9.cab
    DPF: {2108E348-A0C0-1563-D327-730450CF5E34} - hxxp://www.shockwave.com/content/dinerdash/sis/DDComcast.1.0.0.39.cab
    DPF: {226ACC34-3194-40E2-9AE8-834FCFE9E80D} - hxxp://www.shockwave.com/content/sharkisland/sis/MysteryOfSharkIslandWeb.1.0.0.8.cab
    DPF: {639658F3-B141-4D6B-B936-226F75A5EAC3} - hxxp://www.shockwave.com/content/dinerdash2/sis/DinerDash2.1.0.0.67.cab
    DPF: {74EF5274-F439-2168-B543-14745B625C72} - hxxp://www.shockwave.com/content/weddingdash2/sis/WeddingDash2Web.1.0.0.13.cab
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
    DPF: {B516CA4E-A5BA-405C-AFCF-A97F08CC7429} - hxxp://www.shockwave.com/content/burgershop/sis/GoBitGamesPlayer_v5.cab
    DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
    DPF: {D40F5876-A494-4124-8161-82625BB28C06} - hxxp://www.shockwave.com/content/chocolatier2/sis/Chocolatier2Web.1.0.0.10.cab
    DPF: {EA6246B4-F380-443F-8727-9AEA3371146C} - hxxp://www.shockwave.com/content/weddingdash/sis/WeddingDash.1.0.0.47.cab
    Filter: text/html - {9bd6e839-0d58-42b2-b2fa-28d4d842872d} -
    Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
    Notify: igfxcui - igfxdev.dll
    SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

    ================= FIREFOX ===================

    FF - ProfilePath - c:\docume~1\rachel~1\applic~1\mozilla\firefox\profiles\ffpbus0q.default\
    FF - prefs.js: browser.startup.homepage - hxxp://www.gmail.com/
    FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
    FF - plugin: c:\documents and settings\rachel law\application data\mozilla\firefox\profiles\ffpbus0q.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp071303000006.dll
    FF - plugin: c:\documents and settings\rachel law\application data\mozilla\plugins\npgoogletalk.dll
    FF - plugin: c:\documents and settings\rachel law\local settings\application data\google\update\1.2.141.5\npGoogleOneClick7.dll
    FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
    FF - plugin: c:\program files\google\update\1.2.141.5\npGoogleOneClick7.dll
    FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava11.dll
    FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava12.dll
    FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava13.dll
    FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava14.dll
    FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava32.dll
    FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJPI150_06.dll
    FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPOJI610.dll
    FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll

    ============= SERVICES / DRIVERS ===============

    R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2006-12-23 214024]
    R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2008-11-15 210216]
    R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2007-10-22 359952]
    R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
    R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2006-12-23 144704]
    R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-3-19 24652]
    R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2006-12-23 606736]
    R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2006-12-23 79880]
    R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2006-12-23 35272]
    R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2006-12-23 40552]
    S2 gupdate1c99619e7f77d78;Google Update Service (gupdate1c99619e7f77d78);c:\program files\google\update\GoogleUpdate.exe [2009-2-23 133104]
    S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2006-12-23 34216]

    =============== Created Last 30 ================

    2009-04-16 18:13 284,160 -------- c:\windows\system32\dllcache\pdh.dll
    2009-04-16 18:13 60,416 -------- c:\windows\system32\dllcache\colbact.dll
    2009-04-16 18:13 401,408 -------- c:\windows\system32\dllcache\rpcss.dll
    2009-04-16 18:13 35,328 -------- c:\windows\system32\dllcache\sc.exe
    2009-04-16 18:13 110,592 -------- c:\windows\system32\dllcache\services.exe
    2009-04-16 18:13 473,088 -------- c:\windows\system32\dllcache\fastprox.dll
    2009-04-16 18:13 227,840 -------- c:\windows\system32\dllcache\wmiprvse.exe
    2009-04-16 18:13 715,264 -------- c:\windows\system32\dllcache\ntdll.dll
    2009-04-16 18:13 617,984 -------- c:\windows\system32\dllcache\advapi32.dll
    2009-04-16 18:12 215,552 -------- c:\windows\system32\dllcache\wordpad.exe

    ==================== Find3M ====================

    2009-04-11 12:27 3,350 a--sh--- c:\windows\system32\KGyGaAvL.sys
    2009-03-25 11:06 40,552 a------- c:\windows\system32\drivers\mfesmfk.sys
    2009-03-25 11:06 214,024 a------- c:\windows\system32\drivers\mfehidk.sys
    2009-03-25 11:06 79,880 a------- c:\windows\system32\drivers\mfeavfk.sys
    2009-03-25 11:06 35,272 a------- c:\windows\system32\drivers\mfebopk.sys
    2009-03-25 11:05 34,216 a------- c:\windows\system32\drivers\mferkdk.sys
    2009-03-21 10:18 986,112 -------- c:\windows\system32\dllcache\kernel32.dll
    2009-03-06 10:00 284,160 a------- c:\windows\system32\pdh.dll
    2009-03-02 19:27 1,499,136 -------- c:\windows\system32\dllcache\shdocvw.dll
    2009-02-20 17:44 3,067,904 -------- c:\windows\system32\dllcache\mshtml.dll
    2009-02-19 05:50 18,432 -------- c:\windows\system32\dllcache\iedw.exe
    2009-02-18 19:01 2,986 a------- c:\docume~1\rachel~1\applic~1\wklnhst.dat
    2009-02-10 18:31 453,120 -------- c:\windows\system32\dllcache\wmiprvsd.dll
    2009-02-09 06:19 1,846,272 a------- c:\windows\system32\win32k.sys
    2009-02-09 06:19 1,846,272 -------- c:\windows\system32\dllcache\win32k.sys
    2009-02-09 06:01 728,576 a------- c:\windows\system32\lsasrv.dll
    2009-02-09 06:01 617,984 a------- c:\windows\system32\advapi32.dll
    2009-02-09 06:01 401,408 a------- c:\windows\system32\rpcss.dll
    2009-02-09 06:01 728,576 -------- c:\windows\system32\dllcache\lsasrv.dll
    2009-02-09 06:01 715,264 a------- c:\windows\system32\ntdll.dll

    ============= FINISH: 13:52:49.89 ===============
     
    Last edited: 2009/05/09
    HowardF,
    #4
  6. 2009/05/09
    HowardF

    HowardF Inactive Thread Starter

    Joined:
    2009/01/02
    Messages:
    76
    Likes Received:
    0
    And the ATTACH.TXT


    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT

    DDS (Ver_09-03-16.01)

    Microsoft Windows XP Professional
    Boot Device: \Device\HarddiskVolume2
    Install Date: 9/23/2006 7:34:41 PM
    System Uptime: 5/9/2009 1:38:57 PM (0 hours ago)

    Motherboard: Dell Inc. | | 0WJ770
    Processor: Intel(R) Pentium(R) 4 CPU 3.06GHz | Microprocessor | 3059/533mhz
    Processor: Intel(R) Pentium(R) 4 CPU 3.06GHz | Microprocessor | 3059/533mhz

    ==== Disk Partitions =========================

    C: is FIXED (NTFS) - 70 GiB total, 35.861 GiB free.
    D: is Removable
    E: is CDROM ()

    ==== Disabled Device Manager Items =============

    ==== Installed Programs ======================

    Adobe Flash Player 10 Plugin
    Adobe Flash Player ActiveX
    Adobe Reader 7.0.8
    Adobe Shockwave Player
    AIM 6
    AOL Coach Version 1.0(Build:20040229.1 en)
    AOL Connectivity Services
    AOL Instant Messenger
    AOL Uninstaller (Choose which Products to Remove)
    AOLIcon
    Apple Mobile Device Support
    Apple Software Update
    BufferChm
    Camera Access Library
    Camera Support Core Library
    Camera Window DS
    Camera Window DVC
    Camera Window MC
    Canon Camera Access Library
    Canon Camera Support Core Library
    Canon Camera Window DC_DV 5 for ZoomBrowser EX
    Canon Camera Window DC_DV 6 for ZoomBrowser EX
    Canon Camera Window DSLR 5 for ZoomBrowser EX
    Canon Camera Window MC 6 for ZoomBrowser EX
    Canon MovieEdit Task for ZoomBrowser EX
    Canon PhotoRecord
    Canon RAW Image Task for ZoomBrowser EX
    Canon Utilities PhotoStitch 3.1
    Canon ZoomBrowser EX (E)
    CCleaner (remove only)
    Conexant D850 56K V.9x DFVc Modem
    Corel Photo Album 6
    Critical Update for Windows Media Player 11 (KB959772)
    CustomerResearchQFolder
    Dell CinePlayer
    Dell Digital Jukebox Driver
    Dell Driver Reset Tool
    Dell Game Console
    Dell System Restore
    DellSupport
    Destinations
    DeviceManagementQFolder
    Digital Content Portal
    Digital Line Detect
    DivX Web Player
    dj_taplugin
    dj6980
    Documentation & Support Launcher
    EarthLink setup files
    EducateU
    ELIcon
    ESPNMotion
    eSupportQFolder
    Games, Music, & Photos Launcher
    GemMaster Mystic
    Get High Speed Internet!
    Google Earth
    Google Talk Plugin
    Google Update Helper
    Google Updater
    High Definition Audio Driver Package - KB835221
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 10 (KB903157)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB888795)
    Hotfix for Windows XP (KB891593)
    Hotfix for Windows XP (KB895961)
    Hotfix for Windows XP (KB896256)
    Hotfix for Windows XP (KB899337)
    Hotfix for Windows XP (KB899510)
    Hotfix for Windows XP (KB902841)
    Hotfix for Windows XP (KB906569)
    Hotfix for Windows XP (KB908673)
    Hotfix for Windows XP (KB912024)
    Hotfix for Windows XP (KB926239)
    Hotfix for Windows XP (KB952287)
    HP Deskjet 6900 series
    HP Extended Capabilities 6.0
    HP Imaging Device Functions 6.0
    HP Photosmart Essential
    HP Software Update
    HP Solution Center and Imaging Support Tools 6.0
    hpf_ProductContext
    HPProductAssistant
    Intel(R) Graphics Media Accelerator Driver
    Intel(R) PRO Network Connections Drivers
    Intel(R) PROSet for Wired Connections
    Internet Service Offers Launcher
    iTunes
    J2SE Runtime Environment 5.0 Update 6
    Learn2 Player (Uninstall Only)
    LiveUpdate 2.6 (Symantec Corporation)
    Logitech QuickCam
    Logitech QuickCam Driver Package
    LP6980_Help
    LP6980Trb
    MarketResearch
    McAfee SecurityCenter
    McAfee Uninstaller
    MCU
    Microsoft .NET Framework 1.0 Hotfix (KB887998)
    Microsoft .NET Framework 1.0 Hotfix (KB930494)
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Hotfix (KB928366)
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Office Outlook 2003 with Business Contact Manager Update
    Microsoft Office Small Business Edition 2003
    Microsoft Office Standard Edition 2003
    Microsoft Plus! Digital Media Edition Installer
    Microsoft Plus! Photo Story 2 LE
    Microsoft SQL Server Desktop Engine (MICROSOFTSMLBIZ)
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Works
    Modem Helper
    Move Networks Media Player for Internet Explorer
    MovieEdit Task
    Mozilla Firefox (3.0.10)
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB954430)
    Musicmatch® Jukebox
    NetWaiting
    NetZeroInstallers
    Otto
    PhotoStitch
    QuickTime
    RAW Image Task 2.2
    Readme
    RealPlayer Basic
    Roxio DLA
    Roxio RecordNow Audio
    Roxio RecordNow Copy
    Roxio RecordNow Data
    Search Assist
    Security Update for Windows Media Player (KB911564)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player 10 (KB917734)
    Security Update for Windows Media Player 10 (KB936782)
    Security Update for Windows Media Player 11 (KB936782)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Windows XP (KB890046)
    Security Update for Windows XP (KB893756)
    Security Update for Windows XP (KB896358)
    Security Update for Windows XP (KB896423)
    Security Update for Windows XP (KB896424)
    Security Update for Windows XP (KB896428)
    Security Update for Windows XP (KB899587)
    Security Update for Windows XP (KB899588)
    Security Update for Windows XP (KB899589)
    Security Update for Windows XP (KB899591)
    Security Update for Windows XP (KB900725)
    Security Update for Windows XP (KB901017)
    Security Update for Windows XP (KB901214)
    Security Update for Windows XP (KB902400)
    Security Update for Windows XP (KB904706)
    Security Update for Windows XP (KB905414)
    Security Update for Windows XP (KB905749)
    Security Update for Windows XP (KB908519)
    Security Update for Windows XP (KB908531)
    Security Update for Windows XP (KB911562)
    Security Update for Windows XP (KB911567)
    Security Update for Windows XP (KB911927)
    Security Update for Windows XP (KB912919)
    Security Update for Windows XP (KB913580)
    Security Update for Windows XP (KB914388)
    Security Update for Windows XP (KB914389)
    Security Update for Windows XP (KB916281)
    Security Update for Windows XP (KB917159)
    Security Update for Windows XP (KB917344)
    Security Update for Windows XP (KB917422)
    Security Update for Windows XP (KB917953)
    Security Update for Windows XP (KB918118)
    Security Update for Windows XP (KB918439)
    Security Update for Windows XP (KB918899)
    Security Update for Windows XP (KB919007)
    Security Update for Windows XP (KB920213)
    Security Update for Windows XP (KB920214)
    Security Update for Windows XP (KB920670)
    Security Update for Windows XP (KB920683)
    Security Update for Windows XP (KB920685)
    Security Update for Windows XP (KB921398)
    Security Update for Windows XP (KB921503)
    Security Update for Windows XP (KB921883)
    Security Update for Windows XP (KB922616)
    Security Update for Windows XP (KB922760)
    Security Update for Windows XP (KB922819)
    Security Update for Windows XP (KB923191)
    Security Update for Windows XP (KB923414)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB923689)
    Security Update for Windows XP (KB923694)
    Security Update for Windows XP (KB923980)
    Security Update for Windows XP (KB924191)
    Security Update for Windows XP (KB924270)
    Security Update for Windows XP (KB924496)
    Security Update for Windows XP (KB924667)
    Security Update for Windows XP (KB925454)
    Security Update for Windows XP (KB925486)
    Security Update for Windows XP (KB925902)
    Security Update for Windows XP (KB926255)
    Security Update for Windows XP (KB926436)
    Security Update for Windows XP (KB927779)
    Security Update for Windows XP (KB927802)
    Security Update for Windows XP (KB928090)
    Security Update for Windows XP (KB928255)
    Security Update for Windows XP (KB928843)
    Security Update for Windows XP (KB929123)
    Security Update for Windows XP (KB929969)
    Security Update for Windows XP (KB930178)
    Security Update for Windows XP (KB931261)
    Security Update for Windows XP (KB931768)
    Security Update for Windows XP (KB931784)
    Security Update for Windows XP (KB932168)
    Security Update for Windows XP (KB933566)
    Security Update for Windows XP (KB933729)
    Security Update for Windows XP (KB935839)
    Security Update for Windows XP (KB935840)
    Security Update for Windows XP (KB936021)
    Security Update for Windows XP (KB937143)
    Security Update for Windows XP (KB937894)
    Security Update for Windows XP (KB938127)
    Security Update for Windows XP (KB938464)
    Security Update for Windows XP (KB938829)
    Security Update for Windows XP (KB939653)
    Security Update for Windows XP (KB941202)
    Security Update for Windows XP (KB941568)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB941644)
    Security Update for Windows XP (KB941693)
    Security Update for Windows XP (KB942615)
    Security Update for Windows XP (KB943055)
    Security Update for Windows XP (KB943460)
    Security Update for Windows XP (KB943485)
    Security Update for Windows XP (KB944338)
    Security Update for Windows XP (KB944533)
    Security Update for Windows XP (KB944653)
    Security Update for Windows XP (KB945553)
    Security Update for Windows XP (KB946026)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB947864)
    Security Update for Windows XP (KB948590)
    Security Update for Windows XP (KB948881)
    Security Update for Windows XP (KB950749)
    Security Update for Windows XP (KB950759)
    Security Update for Windows XP (KB950760)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951376)
    Security Update for Windows XP (KB951698)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB953838)
    Security Update for Windows XP (KB953839)
    Security Update for Windows XP (KB954211)
    Security Update for Windows XP (KB954600)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956390)
    Security Update for Windows XP (KB956391)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956841)
    Security Update for Windows XP (KB957095)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958215)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958690)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960714)
    Security Update for Windows XP (KB960715)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB961373)
    Security Update for Windows XP (KB963027)
    SolutionCenter
    Sonic Activation Module
    Sonic Encoders
    Sonic Update Manager
    Status
    TrayApp
    Unload
    Update for Windows Media Player 10 (KB910393)
    Update for Windows Media Player 10 (KB913800)
    Update for Windows Media Player 10 (KB926251)
    Update for Windows XP (KB894391)
    Update for Windows XP (KB898461)
    Update for Windows XP (KB900485)
    Update for Windows XP (KB910437)
    Update for Windows XP (KB911280)
    Update for Windows XP (KB912945)
    Update for Windows XP (KB916595)
    Update for Windows XP (KB920872)
    Update for Windows XP (KB922582)
    Update for Windows XP (KB927891)
    Update for Windows XP (KB929338)
    Update for Windows XP (KB930916)
    Update for Windows XP (KB931836)
    Update for Windows XP (KB933360)
    Update for Windows XP (KB936357)
    Update for Windows XP (KB938828)
    Update for Windows XP (KB942763)
    Update for Windows XP (KB942840)
    Update for Windows XP (KB946627)
    Update for Windows XP (KB951072-v2)
    Update for Windows XP (KB955839)
    Update for Windows XP (KB967715)
    Update Rollup 2 for Windows XP Media Center Edition 2005
    URL Assistant
    Viewpoint Manager (Remove Only)
    Viewpoint Media Player
    WebCyberCoach 3.2 Dell
    WebFldrs XP
    WebReg
    WildTangent Web Driver
    Windows Genuine Advantage Notifications (KB905474)
    Windows Installer 3.1 (KB893803)
    Windows Media Format 11 runtime
    Windows Media Player 10
    Windows Media Player 10 Hotfix [See EmeraldQFE2 for more information]
    Windows Media Player 11
    Windows XP Hotfix - KB873339
    Windows XP Hotfix - KB885250
    Windows XP Hotfix - KB885835
    Windows XP Hotfix - KB885836
    Windows XP Hotfix - KB886185
    Windows XP Hotfix - KB887472
    Windows XP Hotfix - KB888113
    Windows XP Hotfix - KB888302
    Windows XP Hotfix - KB889673
    Windows XP Hotfix - KB890859
    Windows XP Hotfix - KB890927
    Windows XP Hotfix - KB891781
    Windows XP Media Center Edition 2005 KB908246
    Windows XP Media Center Edition 2005 KB925766

    ==== End Of File ===========================
     
    HowardF,
    #5
  7. 2009/05/15
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
    Likes Received:
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    Print these instructions out.

    NOTE. If any of the programs listed below refuse to run, try renaming executive file to something else; for instance, rename hijackthis.exe to scanner.exe

    STEP 1. Download SUPERAntiSpyware Free for Home Users:
    http://www.superantispyware.com/

    * Double-click SUPERAntiSpyware.exe and use the default settings for installation.
    * An icon will be created on your desktop. Double-click that icon to launch the program.
    * If asked to update the program definitions, click "Yes ". If not, update the definitions before scanning by selecting "Check for Updates ". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
    * Close SUPERAntiSpyware.

    PHYSICALLY DISCONNECT FROM THE INTERNET

    Restart computer in Safe Mode.
    To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen

    * Open SUPERAntiSpyware.
    * Under Configuration and Preferences, click the Preferences button.
    * Under General and Startup tab, make sure, Start SUPERAntiSpyware when Windows starts option is UN-checked.
    * Click the Scanning Control tab.
    * Under Scanner Options make sure the following are checked (leave all others unchecked):
    - Close browsers before scanning.
    - Scan for tracking cookies.
    - Terminate memory threats before quarantining.
    * Click the Close button to leave the control center screen.
    * Back on the main screen, under Scan for Harmful Software click Scan your computer.
    * On the left, make sure you check C:\Fixed Drive.
    * On the right, under Complete Scan, choose Perform Complete Scan.
    * Click Next to start the scan. Please be patient while it scans your computer.
    * After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.
    * Make sure everything has a checkmark next to it and click Next.
    * A notification will appear that Quarantine and Removal is Complete. Click OK and then click the Finish button to return to the main menu.
    * If asked if you want to reboot, click Yes.
    * To retrieve the removal information after reboot, launch SUPERAntispyware again.
    - Click Preferences, then click the Statistics/Logs tab.
    - Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    - If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    - Please copy and paste the Scan Log results in your next reply.
    * Click Close to exit the program.
    Post SUPERAntiSpyware log.
    NOTE: Tracking cookies may be omitted from the log.

    RECONNECT TO THE INTERNET

    RESTART COMPUTER!

    STEP 2. Download Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php to your desktop.
    (Malwarebytes is free to use as a manual scanner. Payment is only required if you wish to have it run and update automatically which is not necessary for our purposes)

    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform full scan, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.
    * When completed, a log will open in Notepad.
    * Post the log back here.

    The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
    Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

    RESTART COMPUTER!

    STEP 3. Download GMER: http://www.gmer.net/files.php, by clicking on Download EXE button.
    Alternative downloads:
    - http://majorgeeks.com/GMER_d5198.html
    - http://www.softpedia.com/get/Interne...ers/GMER.shtml
    Double click on downloaded .exe file, select Rootkit tab and click the Scan button.
    When scan is completed, click Save button, and save the results as gmer.log
    Warning ! Please, do not select the "Show all" checkbox during the scan.
    Post the log to your next reply.

    RESTART COMPUTER

    STEP 4. Download HijackThis:
    http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download
    by clicking on Download HijackThis Installer
    Install, and run it.
    Post HijackThis log.
    Do NOT attempt to "fix" anything!


    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
     
    broni,
    #6
  8. 2009/05/16
    HowardF

    HowardF Inactive Thread Starter

    Joined:
    2009/01/02
    Messages:
    76
    Likes Received:
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    Thanks Broni! Here are the logs as requested. First the SuperAntiSpyware log

    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 05/16/2009 at 05:45 PM

    Application Version : 4.26.1002

    Core Rules Database Version : 3896
    Trace Rules Database Version: 1844

    Scan type : Complete Scan
    Total Scan Time : 02:48:44

    Memory items scanned : 282
    Memory threats detected : 0
    Registry items scanned : 6687
    Registry threats detected : 0
    File items scanned : 74648
    File threats detected : 186

    Adware.Tracking Cookie

    --OMITTED COOKIES--

    Malware.Installer-Pkg/Gen
    C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{26D2C2C3-CF14-4ED7-B1FC-0BE64AFBA3B3}.EXE
    C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{3C48F877-A164-45E9-B9DA-26A049FFC207}.EXE
    C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{6293BC00-4EB8-4C65-8548-53E2FC3BF937}.EXE
    C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{651956B7-1969-42AA-9453-E0B813019D54}.EXE
    C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{989E4C3B-B2C9-4486-9A09-D5A8F953837C}.EXE
    C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{C0A0AA4D-C79B-48CA-8843-2B02B626C9E6}.EXE
    C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{C2D8F0E2-6978-4409-8351-BA8785DA11EE}.EXE
    C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{D1A6F3FD-7B40-443F-8767-BADB25A0D222}.EXE
    C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{E0814F95-5380-4892-B8C8-7FA4B349EF46}.EXE

    Then the Malwarebytes Log
    Malwarebytes' Anti-Malware 1.36
    Database version: 2142
    Windows 5.1.2600 Service Pack 2

    5/16/2009 7:02:53 PM
    mbam-log-2009-05-16 (19-02-53).txt

    Scan type: Full Scan (C:\|)
    Objects scanned: 192869
    Time elapsed: 51 minute(s), 34 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 1
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)

    Next two logs in the next post!
     
    HowardF,
    #7
  9. 2009/05/16
    HowardF

    HowardF Inactive Thread Starter

    Joined:
    2009/01/02
    Messages:
    76
    Likes Received:
    0
    The GMER log is too long (it would have to be split into 6 parts) Did you need the log even though nothing came up from it (there was no message detecting a rootkit or any other form of malware, at least not in the way the website said it did) Or is there an easier way of uploading that log to you?

    And finally, the HijackThis log:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 7:44:55 PM, on 5/16/2009
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    C:\Program Files\Google\Update\GoogleUpdate.exe
    C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
    C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    C:\WINDOWS\Explorer.EXE
    c:\program files\common files\mcafee\mna\mcnasvc.exe
    c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\McAfee\MPF\MPFSrv.exe
    C:\Program Files\McAfee\MSK\MskSrver.exe
    C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Viewpoint\Common\ViewpointService.exe
    C:\WINDOWS\ehome\ehtray.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\Program Files\Dell\Media Experience\DMXLauncher.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\McAfee.com\Agent\mcagent.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Logitech\QuickCam\Quickcam.exe
    C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\DellSupport\DSAgnt.exe
    C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe
    C:\Documents and Settings\Rachel Law\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
    C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\eHome\ehmsas.exe
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\System32\svchost.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gmail.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
    O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
    O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
    O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    O4 - HKLM\..\Run: [McENUI] C:\PROGRA~1\McAfee\MHN\McENUI.exe /hide
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe "
    O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
    O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe "
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
    O4 - HKCU\..\Run: [DellTransferAgent] "C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe "
    O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Rachel Law\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {049A470D-F818-4E34-B14D-E4E237DADCF8} (CPlayFirstFashionDasControl Object) - http://www.shockwave.com/content/fashiondash/sis/fashiondashweb.1.0.0.21.cab
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/FacebookPhotoUploader5.cab
    O16 - DPF: {195B4BBF-E1E4-4020-9773-0A8C6F65EA35} (CPlayFirstCookingDasControl Object) - http://www.shockwave.com/content/cookingdash/sis/CookingDashWeb.1.0.0.9.cab
    O16 - DPF: {2108E348-A0C0-1563-D327-730450CF5E34} (CPlayFirstDDComcastControl Object) - http://www.shockwave.com/content/dinerdash/sis/DDComcast.1.0.0.39.cab
    O16 - DPF: {226ACC34-3194-40E2-9AE8-834FCFE9E80D} (CPlayFirstmsiControl Object) - http://www.shockwave.com/content/sharkisland/sis/MysteryOfSharkIslandWeb.1.0.0.8.cab
    O16 - DPF: {639658F3-B141-4D6B-B936-226F75A5EAC3} (CPlayFirstDinerDash2Control Object) - http://www.shockwave.com/content/dinerdash2/sis/DinerDash2.1.0.0.67.cab
    O16 - DPF: {74EF5274-F439-2168-B543-14745B625C72} (CPlayFirstWeddingDasControl Object) - http://www.shockwave.com/content/weddingdash2/sis/WeddingDash2Web.1.0.0.13.cab
    O16 - DPF: {B516CA4E-A5BA-405C-AFCF-A97F08CC7429} (GoBit Games Player) - http://www.shockwave.com/content/burgershop/sis/GoBitGamesPlayer_v5.cab
    O16 - DPF: {D40F5876-A494-4124-8161-82625BB28C06} (CPlayFirstChocolatieControl Object) - http://www.shockwave.com/content/chocolatier2/sis/Chocolatier2Web.1.0.0.10.cab
    O16 - DPF: {EA6246B4-F380-443F-8727-9AEA3371146C} (CPlayFirstWeddingDashControl Object) - http://www.shockwave.com/content/weddingdash/sis/WeddingDash.1.0.0.47.cab
    O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
    O23 - Service: Google Update Service (gupdate1c99619e7f77d78) (gupdate1c99619e7f77d78) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO.EXE
    O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBOID.EXE
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
    O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
    O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
    O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
    O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
    O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

    --
    End of file - 12527 bytes

    Thanks so much for your help and patience, Broni!
     
    HowardF,
    #8
  10. 2009/05/16
    broni

    broni Moderator Malware Analyst

    Joined:
    2002/08/01
    Messages:
    21,701
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    I don't see anything malicious.

    1. How much RAM is installed on that machine?

    2. Please download [color= "#FF8C00"]JavaRa[/color] to your desktop and unzip it to its own folder
    • Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Open JavaRa.exe again and select Search For Updates.
    • Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.

    3. Unless you installed Viewpoint Manager knowledgeably...
    Go Start>Control Panel>Add\Remove (Programs and Features in Vista), and...
    Uninstall any of the following programs associated with Viewpoint:
    * Viewpoint Manager
    * Viewpoint Media Player
    * Viewpoint Toolbar
    This program does not do anything bad such as deliver ads or spy on you, but it is considered foistware ( "drive-by-install ") as it is installed without your consent through programs like AOl, AIM, Compuserve, etc.

    4. Download ATF Cleaner by Atribune.

    Double-click ATF-Cleaner.exe to run the program.
    Under Main choose: Select All
    Unselect Cookies.
    Click the Empty Selected button.

    If you use Firefox browser
    Click Firefox at the top and choose: Select All
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    Unselect Cookies.
    Click the Empty Selected button.

    If you use Opera browser
    Click Opera at the top and choose: Select All
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    Unselect Cookies.
    Click the Empty Selected button.

    Click Exit on the Main menu to close the program.

    5. Let me know, if there is any improvement. In next step, we can disable some unnecessary startups.
     
    broni,
    #9
  11. 2009/05/16
    HowardF

    HowardF Inactive Thread Starter

    Joined:
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    Messages:
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    Thanks for the quick reply.

    1. I believe there is 512MB installed, as the system info says 504MB. It's just that it's a slightly old machine so the RAM slots aren't as up to date (I don't believe they're running on ddr2, definitely not ddr3)

    2. I tried to clear up some disk space by uninstalling Google Earth but it ended up freezing on me. Does that indicate that there might still be a threat onboard?

    3. Whenever I try to access My Computer, that's when it locks up and freezes. I needed to access that in order to get to the jump drive for the files you listed above and that was when it froze on me yet again. I couldn't run the two programs as requested, maybe this is a memory issue?

    Thank you again for your help.
     
    HowardF,
    #10
  12. 2009/05/16
    broni

    broni Moderator Malware Analyst

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    Can you open Windows Explorer (Start>All Programs>Accessories)?
     
    broni,
    #11
  13. 2009/05/16
    HowardF

    HowardF Inactive Thread Starter

    Joined:
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    Hi Broni,

    Sorry, I just left the computer and my girlfriend isn't comfortable enough to run those programs on her own. I don't know that I'll have access to it before next week so I want to be fair to the others on the thread (I understand you guys are backed up) and I'll just bump this next Saturday instead if that's okay.

    Thank you so much for your time and patience.
     
    HowardF,
    #12
  14. 2009/05/16
    broni

    broni Moderator Malware Analyst

    Joined:
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    You're welcome :)
    Please, bump the thread, when you have the access to the computer.
     
    broni,
    #13
  15. 2009/05/17
    HowardF

    HowardF Inactive Thread Starter

    Joined:
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    Messages:
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    Hey Broni,

    It looks like frustration is winning over this battle for this frozen culprit. I haven't been able to access the computer for myself but she has tried to use it to upload her documents and such but it still isn't in a usable state and she was wondering if reformatting the computer would solve the issue. I'm fine with reformatting the whole thing but I just want to be sure that there isn't going to be a threat still around after that happens. Plus I don't know if that will just throw all of your work out the window. Thanks again for your help and patience with this whole thing. Maybe you can offer your opinion on what to do? To reformat or not to reformat?
     
    HowardF,
    #14
  16. 2009/05/17
    broni

    broni Moderator Malware Analyst

    Joined:
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    Messages:
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    It looks like we're not really dealing with any infection here. There was barely anything present.
    If you're not worrying about the data, or you have it backed up, I'd give fresh install a shot.
    It'll definitely answer the main question.
    Is it kind of normal sluggishness after years of using the computer, or we're dealing with some hardware issues?
    If you'll decide to get a fresh start, and after reinstalling Windows, the computer works fine for a week, or two, I'd definitely get another 512MB of RAM there.
     
    broni,
    #15

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