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Windows Update problem

Discussion in 'Windows XP' started by Swedeman, 2008/11/09.

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  1. 2008/11/09
    Swedeman

    Swedeman Well-Known Member Thread Starter

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    Just curious if anyone ease is having this problem. I'm running a laptop and two home computers (all XP home) with DSL/Lnksys router and when I click the windows update button in the start menu, IE pops up and goes to the MSN.COM website. I'm not able to automatic update either. The computers are not networked to each other.
    One computer runs dual XP and Vista, and Vista even says "not able to update" or something to that effect.
    Should I worry???

    **edit**

    my laptop tries to go to this URL: "http://www.update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us"

    and gets this error msg:

    Server Error in '/' Application.
    --------------------------------------------------------------------------------

    The resource cannot be found.
    Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.

    Requested Url: /windowsupdate/v6/default.aspx




    Hope this helps...........
     
    Last edited: 2008/11/09
    Swedeman,
    #1
  2. 2008/11/09
    sniper9228

    sniper9228 Well-Known Member

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    sp1 or sp2 or sp3
     
    sniper9228,
    #2


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  4. 2008/11/09
    Swedeman

    Swedeman Well-Known Member Thread Starter

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    Oops, sorry, all computers XP home edittion, all SP3.
     
    Swedeman,
    #3
  5. 2008/11/09
    sniper9228

    sniper9228 Well-Known Member

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    maybe

    By the way, you are using Microsoft Update, correct?

    I am not experienced with windows update errors, but do you have any software firewalls blocking access to windows update?
     
    sniper9228,
    #4
  6. 2008/11/10
    Arie

    Arie Administrator Administrator Staff

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    Find error codes associated with the failure in the WindowsUpdate.log.

    To open this log, go to Start > Run and type

    %windir%/WindowsUpdate.log

    and press OK.

    Post relevant info here.

    For more information see: How to read the Windowsupdate.log file
     
    Arie,
    #5
  7. 2008/11/10
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    If you are getting that error message see if running dial a fix will resolve the problem. Download it from here, http://www.majorgeeks.com/download4899.html. Run the program and when it opens select all the checkboxes under windows update and hit Go. After Dial a Fix finishes running then close it and try opening Microsoft Update again. :)
     
    Evan Omo,
    #6
  8. 2008/11/11
    Swedeman

    Swedeman Well-Known Member Thread Starter

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    Thanks Arie, ran it, now I have to figure it out. Tried to copy and paste but am having trouble getting it to work.
    Evan Omo, downloaded and ran the program. Didn't work. I'm still getting the MSN.COM webpage when I click "windows update ".

    I'm using IE to try and download updates.
     
    Swedeman,
    #7
  9. 2008/11/11
    Arie

    Arie Administrator Administrator Staff

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    Should be easy. But you should not try to copy/paste the whole log (it will be too large), but just some relevant information - say the last 50 lines.
     
    Arie,
    #8
  10. 2008/11/11
    hawk22

    hawk22 Geek Member

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  11. 2008/11/11
    Swedeman

    Swedeman Well-Known Member Thread Starter

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    Here's the last of the log starting with "update "


    #############
    2008-11-11 19:02:42:156 1344 f28 AU ## START ## AU: Search for updates
    2008-11-11 19:02:42:156 1344 f28 AU #########
    2008-11-11 19:02:42:234 1344 f28 AU <<## SUBMITTED ## AU: Search for updates [CallId = {D47351CB-5A9B-43AD-A60B-56546F058B9E}]
    2008-11-11 19:02:42:546 1344 934 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
    2008-11-11 19:02:42:687 1344 934 Misc Microsoft signed: Yes
    2008-11-11 19:02:42:765 1344 934 PT WARNING: Cached cookie has expired or new PID is available
    2008-11-11 19:02:42:781 1344 934 PT WARNING: PTWarn: Anonymous plug-in skipped for WU
    2008-11-11 19:02:44:796 1344 934 Misc WARNING: Send failed with hr = 80072efd.
    2008-11-11 19:02:44:796 1344 934 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2008-11-11 19:02:44:796 1344 934 PT + Last proxy send request failed with hr = 0x80072EFD, HTTP status code = 0
    2008-11-11 19:02:44:796 1344 934 PT + Caller provided credentials = No
    2008-11-11 19:02:44:796 1344 934 PT + Impersonate flags = 0
    2008-11-11 19:02:44:796 1344 934 PT + Possible authorization schemes used =
    2008-11-11 19:02:44:796 1344 934 PT WARNING: GetCookie failure, error = 0x80072EFD, soap client error = 5, soap error code = 0, HTTP status code = 200
    2008-11-11 19:02:44:796 1344 934 PT WARNING: PTError: 0x80072efd
    2008-11-11 19:02:44:796 1344 934 PT WARNING: GetCookie_WithRecovery failed : 0x80072efd
    2008-11-11 19:02:44:796 1344 934 PT WARNING: RefreshCookie failed: 0x80072efd
    2008-11-11 19:02:44:796 1344 934 PT WARNING: RefreshPTState failed: 0x80072efd
    2008-11-11 19:02:44:796 1344 934 PT WARNING: PTError: 0x80072efd
    2008-11-11 19:02:44:812 1344 934 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
    2008-11-11 19:02:44:828 1344 934 Misc Microsoft signed: Yes
    2008-11-11 19:02:44:828 1344 934 Report Uploading 4 events using cached cookie, reporting URL = http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
    2008-11-11 19:02:45:703 1344 934 Report WARNING: Failed to upload events to the server with hr = 80004005.
    2008-11-11 19:02:45:718 1344 934 PT WARNING: ReportEventBatch failure, error = 0x80244019, soap client error = 10, soap error code = 0, HTTP status code = 404
    2008-11-11 19:02:45:718 1344 934 Report WARNING: Reporter failed to upload events with hr = 80244019.
    2008-11-11 19:02:45:718 1344 934 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
    2008-11-11 19:02:45:718 1344 934 Misc Microsoft signed: Yes
    2008-11-11 19:02:45:718 1344 934 PT WARNING: Cached cookie has expired or new PID is available
    2008-11-11 19:02:45:718 1344 934 PT WARNING: PTWarn: Anonymous plug-in skipped for WU
    2008-11-11 19:02:47:015 1344 934 Misc WARNING: Send failed with hr = 80072efd.
    2008-11-11 19:02:47:015 1344 934 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2008-11-11 19:02:47:015 1344 934 PT + Last proxy send request failed with hr = 0x80072EFD, HTTP status code = 0
    2008-11-11 19:02:47:015 1344 934 PT + Caller provided credentials = No
    2008-11-11 19:02:47:015 1344 934 PT + Impersonate flags = 0
    2008-11-11 19:02:47:015 1344 934 PT + Possible authorization schemes used =
    2008-11-11 19:02:47:015 1344 934 PT WARNING: GetCookie failure, error = 0x80072EFD, soap client error = 5, soap error code = 0, HTTP status code = 200
    2008-11-11 19:02:47:015 1344 934 PT WARNING: PTError: 0x80072efd
    2008-11-11 19:02:47:015 1344 934 PT WARNING: GetCookie_WithRecovery failed : 0x80072efd
    2008-11-11 19:02:47:015 1344 934 PT WARNING: RefreshCookie failed: 0x80072efd
    2008-11-11 19:02:47:015 1344 934 PT WARNING: RefreshPTState failed: 0x80072efd
    2008-11-11 19:02:47:015 1344 934 PT WARNING: PTError: 0x80072efd
    2008-11-11 19:02:47:015 1344 934 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
    2008-11-11 19:02:47:015 1344 934 Misc Microsoft signed: Yes
    2008-11-11 19:02:47:015 1344 934 Report Uploading 4 events using cached cookie, reporting URL = http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
    2008-11-11 19:02:47:218 1344 934 Report WARNING: Failed to upload events to the server with hr = 80004005.
    2008-11-11 19:02:47:218 1344 934 PT WARNING: ReportEventBatch failure, error = 0x80244019, soap client error = 10, soap error code = 0, HTTP status code = 404
    2008-11-11 19:02:47:218 1344 934 Report WARNING: Reporter failed to upload events with hr = 80244019.
    2008-11-11 19:02:47:218 1344 934 Agent *************
    2008-11-11 19:02:47:218 1344 934 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
    2008-11-11 19:02:47:218 1344 934 Agent *********
    2008-11-11 19:02:47:218 1344 934 Agent * Online = Yes; Ignore download priority = No
    2008-11-11 19:02:47:218 1344 934 Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1 "
    2008-11-11 19:02:47:218 1344 934 Agent * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2008-11-11 19:02:47:218 1344 934 Agent * Search Scope = {Machine}
    2008-11-11 19:02:47:250 1344 934 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
    2008-11-11 19:02:47:296 1344 934 Misc Microsoft signed: Yes
    2008-11-11 19:02:51:031 1344 934 Misc WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab: error 0x80240038
    2008-11-11 19:02:51:031 1344 934 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
    2008-11-11 19:02:51:046 1344 934 Misc Microsoft signed: Yes
    2008-11-11 19:02:56:078 1344 934 Misc WARNING: DownloadFileInternal failed for http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab: error 0x80240038
    2008-11-11 19:02:56:093 1344 934 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
    2008-11-11 19:02:56:109 1344 934 Misc Microsoft signed: Yes
    2008-11-11 19:02:56:515 1344 934 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
    2008-11-11 19:02:56:515 1344 934 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
    2008-11-11 19:02:56:515 1344 934 Misc WARNING: DownloadFileInternal failed for http://update.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab: error 0x80190194
    2008-11-11 19:02:56:531 1344 934 Setup FATAL: IsUpdateRequired failed with error 0x80244019
    2008-11-11 19:02:56:531 1344 934 Setup WARNING: SelfUpdate: Default Service: IsUpdateRequired failed: 0x80244019
    2008-11-11 19:02:56:531 1344 934 Setup WARNING: SelfUpdate: Default Service: IsUpdateRequired failed, error = 0x80244019
    2008-11-11 19:02:56:531 1344 934 Agent * WARNING: Skipping scan, self-update check returned 0x80244019
    2008-11-11 19:02:56:625 1344 934 Agent * WARNING: Exit code = 0x80244019
    2008-11-11 19:02:56:625 1344 934 Agent *********
    2008-11-11 19:02:56:625 1344 934 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
    2008-11-11 19:02:56:625 1344 934 Agent *************
    2008-11-11 19:02:56:625 1344 934 Agent WARNING: WU client failed Searching for update with error 0x80244019
    2008-11-11 19:02:56:640 1344 b44 AU >>## RESUMED ## AU: Search for updates [CallId = {D47351CB-5A9B-43AD-A60B-56546F058B9E}]
    2008-11-11 19:02:56:640 1344 b44 AU # WARNING: Search callback failed, result = 0x80244019
    2008-11-11 19:02:56:640 1344 b44 AU # WARNING: Failed to find updates with error code 80244019
    2008-11-11 19:02:56:640 1344 b44 AU #########
    2008-11-11 19:02:56:640 1344 b44 AU ## END ## AU: Search for updates [CallId = {D47351CB-5A9B-43AD-A60B-56546F058B9E}]
    2008-11-11 19:02:56:640 1344 b44 AU #############
    2008-11-11 19:02:56:656 1344 b44 AU AU setting next detection timeout to 2008-11-12 10:02:56
    2008-11-11 19:02:56:656 1344 b44 AU AU was unable to detect updates for more than 48 hours
    2008-11-11 19:03:01:546 1344 934 Report REPORT EVENT: {D05F3140-B6BA-44B1-A743-399ECA3B1278} 2008-11-11 19:02:56:531-1000 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80244019 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80244019.
    2008-11-11 19:03:01:546 1344 934 Report REPORT EVENT: {B39EC065-B616-4821-A182-2258B0D02473} 2008-11-11 19:02:56:656-1000 1 149 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Failure Software Synchronization Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.
    2008-11-11 19:03:06:656 1344 f28 AU Forced install timer expired for scheduled install
    2008-11-11 19:03:06:656 1344 f28 AU UpdateDownloadProperties: 0 download(s) are still in progress.
    2008-11-11 19:03:06:656 1344 f28 AU Setting AU scheduled install time to 2008-11-12 13:00:00



    Not sure how to read it.
     
    Swedeman,
    #10
  12. 2008/11/12
    Arie

    Arie Administrator Administrator Staff

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    Arie,
    #11
  13. 2008/11/12
    Swedeman

    Swedeman Well-Known Member Thread Starter

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    Thanks for the link Hawk22, I can't get to that update screen...

    Arie, I turn off zone alarm and my anti-virus and tried the IE windows update, I still go straight to MSN.com. Since two desktop computers are wired to the router and my laptop is wireless to it (Lnksys WT54g), could it's firewall be causing the problem?
     
    Swedeman,
    #12
  14. 2008/11/14
    Arie

    Arie Administrator Administrator Staff

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    You'll have to take your time & work through the article step-by-step.

    What happens when you click this link: http://windowsupdate.microsoft.com/v4/iuident.cab

    If a file download dialog box appears, the problem is not with your Internet connection. Click Cancel. If you cannot connect to this link, and you receive a Page Cannot Be Displayed error message, your Internet connection is preventing you from reaching the Windows Update site.
     
    Arie,
    #13
  15. 2008/11/14
    Swedeman

    Swedeman Well-Known Member Thread Starter

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    Thanks Arie. Interesting, I tried that link and the URL stayed (didn't change), but all I got was a blank page (absolutely nothing), and the "done" on the bottom left. No "page cannot be displayed or anything. Would the problem still be on my side?
     
    Swedeman,
    #14
  16. 2008/11/14
    Arie

    Arie Administrator Administrator Staff

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    Arie,
    #15
  17. 2008/11/16
    Swedeman

    Swedeman Well-Known Member Thread Starter

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    OK, ran that and rebooted and I still go to MSN.com when I click the windows update. Tomorrow when my son goes out with his friends, I'm going to bypass the Lnksys router and go straignt from modem to computer to see if that narrows down where the trouble is. This is strange.
     
    Swedeman,
    #16
  18. 2008/11/16
    Admin.

    Admin. Administrator Administrator Staff

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    Admin.,
    #17
  19. 2008/11/16
    Rockster2U

    Rockster2U Geek Member

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    I'd encourage you to follow Arie's suggestion as some of the more common rogues will block access to Windows Updates. If you get a clean bill of health after posting in the Malware Removal forum, Microsoft PCSafety is a free Microsoft support site for resolving Update problems. Call 1-866-727-2338

    ;)
     
    Last edited: 2008/11/16
    Rockster2U,
    #18
  20. 2008/11/17
    Swedeman

    Swedeman Well-Known Member Thread Starter

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    Bypassed my router and went straight from modem to computer. Windows update worked perfectly. I guess my router for some reason keeps redirecting me to MSN.com, now I just have to figure out why.

    Thanks Arie and everyone for your help.
     
    Swedeman,
    #19
  21. 2008/11/17
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Glad you got your issue fixed.
     
    Evan Omo,
    #20
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