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IE 7 not rendering completely

Discussion in 'Internet Explorer & Microsoft Edge' started by sandilew, 2007/08/27.

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  1. 2007/08/27
    sandilew Lifetime Subscription

    sandilew Well-Known Member Thread Starter

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    My Sister is running a Dell desktop with Windows XP and SP2. She has IE 7 running as her browser, but the pages do not render correctly. It would be like looking at this page but not seeing the colors at the top or around the sides, just the text part and some pictures show correctly. And I also noticed that on some pages she has a little box with a red X in it instead of a picture. I do know what that means, but for the time being I can't remember. LOL

    If anyone has any idea of what could be causing these problems, and how to correct it, I would greatly appreciate the help.

    Thank you,:)
     
    sandilew,
    #1
  2. 2007/08/29
    PeteC

    PeteC SuperGeek Staff

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    Does this occur on all IE pages or just on specific sites?

    Is this a recent occurrence or has it always been that way?

    Is there an entry for Windows Internet Explorer 7 in Add/Remove programs?
     
    PeteC,
    #2


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  4. 2007/08/29
    sandilew Lifetime Subscription

    sandilew Well-Known Member Thread Starter

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    Hello Pete,

    And thank you for taking an interest.

    It happens on all IE 7 pages, not just a few. I have a feeling it has always been this way. The computer is a Dell model, and my Sister bought it earlier this year. It didn't come with Vista, so it was before Vista was released or on all the models.

    About it being listed in Add/Remove programs, I didn't find it in there, but I did find it listed in her C:\Windows\ Program Files, and put a short cut on her desktop for it. I'm thinking she probably needs to download the latest IE 7, then remove the one she has somehow or re-install the download over top what she has. But I await what you have to say. I am far from the expert.

    Thank you so much,
    Sandie
     
    sandilew,
    #3
  5. 2007/08/30
    PeteC

    PeteC SuperGeek Staff

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    Sandie

    Before thinking of a repair/reload of IE 7 check that it is not an Add-on that is causing the problem ....

    In IE > Tools > Manage Add-ons > Enable or Disable Add-ons disable all the Add-ons. If this resolves the problem re-enable each add-on until the culprit is found.
     
    PeteC,
    #4
  6. 2007/08/30
    sandilew Lifetime Subscription

    sandilew Well-Known Member Thread Starter

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    Hello Pete,

    She has no add-ons running with her IE 7, so that can't be what is causing her problem. I admit, I had not thought of that, so it was a good suggestion to try that first. So do you think she should just download IE 7 again, remove the old one, and then re-install the new download?

    Thank you,
    Sandie
     
    sandilew,
    #5
  7. 2007/08/30
    PeteC

    PeteC SuperGeek Staff

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    Sandie

    I agree that the best way forward is to re-install IE 7 - however I am a little surprised that there is no entry for it in Add/Remove Programs although this may be explained by the fact that the computer was delivered with IE 7 already installed. Uninstalling IE 7 reverts the system back to IE 6 under normal circumstances.

    Before atempting to uninstall download a new copy from here .....

    http://www.microsoft.com/windows/products/winfamily/ie/default.mspx

    To uninstall IE 7 follow the instructions given here ....

    Uninstalling IE7
     
    PeteC,
    #6
  8. 2007/08/30
    sandilew Lifetime Subscription

    sandilew Well-Known Member Thread Starter

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    Thank you so much Pete,

    I will pass your advice and links on to my Sister ASAP, and instruct her to let me know if this fixes her problem, which I believe it will. I really appreciate your help in this matter. Again, thanks so much.

    Take care :)
    Sandie
     
    sandilew,
    #7
  9. 2007/08/30
    PeteC

    PeteC SuperGeek Staff

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    You're welcome :) Just hope it works out for your sister - keep us posted!
     
    PeteC,
    #8
  10. 2007/08/30
    sandilew Lifetime Subscription

    sandilew Well-Known Member Thread Starter

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    Will do Pete :)
     
    sandilew,
    #9
  11. 2007/08/31
    sandilew Lifetime Subscription

    sandilew Well-Known Member Thread Starter

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    Hi Pete

    The news is not good. My sister followed your instruction (kept me on the phone to make sure she was doing it right. LOL) But when the newly installed IE 7 was up and running, the pages still were not rendering correctly. I was befuddled, but thought "I wonder if the problem is with some computer setting, and not the browser?"

    I had her go and download Firefox, and install that. Once that was installed, I sent her to my blogs, and once again, the pages are not loaded entirely as everyone else sees them. I know for a fact that the banner on the top of the page is not showing right. It is green, and my Sister says on her PC it's white.

    The problem must be with some setting or other on her computer, but I am at a loss as to what that could be. Do you have any suggestions???? I sure do hope so.

    Again, thanks for any help or suggestions.
    Sandie
     
    sandilew,
    #10
  12. 2007/09/01
    ephemarial

    ephemarial Well-Known Member

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    Don't know if this will entirely help but that little box with a red x in it usually caused by pop-up blocker and/or ad blocker.

    Turn off pop up blocker in IE7.
    Do same for any anti-virus if applicable. Norton also may (depending on version) have ad-blocker, if it does turn that off too and retry.
     
    ephemarial,
    #11
  13. 2007/09/01
    PeteC

    PeteC SuperGeek Staff

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    Sandie - that is disappointing :( As the problem exists also in Firefox it is unlikely to be browser related - or a question of security settings IMHO. In the past I have found it necessary to put specific web sites into the Trusted Zone in IE for them to display correctly - you might get her to try that with a website - can remove from the Trusted Zone later and see if there is any effect.

    Would be worth trying a reset of IE settings - Tools > Internet Options > Advanced > Reset.

    Does your sister see the rest of Windows normally? The only other thought I have is video drivers.
     
    PeteC,
    #12
  14. 2007/09/01
    ephemarial

    ephemarial Well-Known Member

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    Pete
    Was replying to part about boxes with red x in them since so familiar (original post).
    Especially if have Norton Internet Security 2007 with Add On Internet Pack although it’s happened with earlier versions.

    Symptom sometimes is boxes with red x in them as it blocks pics from loading.
    It’ll also prevent streaming video from some sources. Symptom there is just a gray screen. See this thread: http://www.windowsbbs.com/showthread.php?t=64973

    It’s only the pop-up blocker, ad blocker part that’s doing it. They can be independently turned off, neither one is really a security setting but rather an added "˜feature’.

    Don’t know if other AV, Internet Security programs may have same problem. But check seems quick simple easy n worth a try.
     
    ephemarial,
    #13
  15. 2007/09/01
    PeteC

    PeteC SuperGeek Staff

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    ephemarial

    Guess it could be the ever intrusive Norton - I dumped that many moons ago before it became as intrusive and as bloated as it now is :) Hence no experience of current and recent versions.

    Sandie

    Does your sister use Norton? Would be helpful to post detail of her AV, Firewall and antimalware/spyware software.
     
    PeteC,
    #14
  16. 2007/09/01
    sandilew Lifetime Subscription

    sandilew Well-Known Member Thread Starter

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    No, she is using Avast antivirus software, and she has Ad-Aware and Spybot S & R, because I recommended them to her, and she actually paid attention.

    She uses Windows Firewall, and when I visited last weekend, I took her to Windows Live Safety Center for the free scan and repair.

    I honestly believe this problem is related to some setting or more on the computer it's self. I just can't think what it could be. I checked her color settings and the Advanced settings for IE 7 to make sure she had those all set up right, and they were fine. I am at a total loss.

    She knows there are things missing when she is on certain websites because she can move her mouse around, and suddenly a little hand appears, meaning there is a button or something there she is not seeing. She told me a couple times she clicked when the hand showed and it took her to another web page so she knows something should be showing up, but it's not.

    I hope we can solve this mystery somehow. It's bugging me, I think, even more than it is bugging her. LOL

    Keep the suggestions coming. Eventually we will hit on the right move.

    Thanks guys
    Sandie
     
    sandilew,
    #15
  17. 2007/09/02
    PeteC

    PeteC SuperGeek Staff

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    Sandie

    We need to eliminate a few possible causes here ....

    Turn off Windows Firewall - open IE - any change? Turn on Windows firewall.

    Turn off Avast - open IE - any change? Turn on Avast

    Turn off TeaTimer in Spybot if it is running - open IE - any change?

    Run an online AV scan through Quicklinks in my signature

    Post a HijackThis log .....
     
    PeteC,
    #16
  18. 2007/09/02
    sandilew Lifetime Subscription

    sandilew Well-Known Member Thread Starter

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    Hi Pete,

    I will copy/paste your message and send it to my Sister. I can't promise you she will fully understand the directions. She is not quite as computer literate as I am. For her it sends e-mails to her hubby in Iraq, and a toy to play games on. But I will give this a try.

    The last time I sent her your instructions, she called me on the phone, and held me there as she did everything you suggested, so that if she goofed, she could ask me what to do right away. LOL

    Thank you so much. I will send this to her right away, and I promise to get back to you with the results. OK?

    Take care, :)
    Sandie
     
    sandilew,
    #17
  19. 2007/09/03
    sandilew Lifetime Subscription

    sandilew Well-Known Member Thread Starter

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    Hi PeteC,
    Below is a copy of the logfile, as you requested. We used HijackThis from TrendMicro. I hope that is what you meant. That is where Google sent us. Will be waiting for your reply. Sandie



    Logfile of HijackThis v1.99.1
    Scan saved at 1:26:22 PM, on 9/3/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16512)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    C:\Program Files\Common Files\Apple\Mobile Device

    Support\bin\AppleMobileDeviceService.exe
    C:\WINDOWS\system32\Brmfrmps.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\ehome\ehtray.exe
    C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
    C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
    C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\Program Files\Microsoft IntelliType Pro\type32.exe
    C:\PROGRA~1\MUSICM~1\MUSICM~3\MMDiag.exe
    C:\Program Files\Dell Photo AIO Printer 924\dlccmon.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\PROGRA~1\Comcast\COMCAS~1\data\xtras\mssysmgr.exe
    C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\DellSupport\DSAgnt.exe
    C:\Program Files\AIM6\aim6.exe
    C:\WINDOWS\system32\ntvdm.exe
    C:\Program Files\AIM6\aolsoftware.exe
    C:\WINDOWS\eHome\ehmsas.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\system32\dlcccoms.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\PROGRA~1\INCRED~1\bin\IMApp.exe
    C:\WINDOWS\system32\igfxsrvc.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    C:\DOCUME~1\Ruthie\LOCALS~1\Temp\Temporary Directory 1 for

    HJT.zip\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =

    http://mysearch.myway.com/jsp/dellsidebar.jsp?p=DE
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

    http://www.comcast.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

    http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

    http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

    http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

    http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =

    http://www.dell4me.com/myway
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title =

    Windows Internet Explorer provided by Yahoo!
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet

    Settings,ProxyServer = actsvr.comcastonline.com:8100
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet

    Settings,ProxyOverride = cdn
    R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-

    8AB8210D6D75} - (no file)
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-

    0090271D4F88} - (no file)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D

    -784B7D6BE0B3} - C:\Program Files\Common

    Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -

    C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-

    001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-

    D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} -

    (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-

    5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows

    Live\WindowsLiveLogin.dll
    O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02

    \bin\jusched.exe "
    O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event

    Monitor\IntelMEM.exe
    O4 - HKLM\..\Run: [DVDLauncher] "C:\Program

    Files\CyberLink\PowerDVD\DVDLauncher.exe "
    O4 - HKLM\..\Run: [ISUSPM Startup] "c:\Program Files\Common

    Files\InstallShield\UpdateService\isuspm.exe" -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common

    Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~3

    \mimboot.exe
    O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch

    Jukebox\mm_tray.exe "
    O4 - HKLM\..\Run: [Corel Photo Downloader] C:\Program Files\Corel\Corel

    Photo Album 6\MediaDetect.exe
    O4 - HKLM\..\Run: [RecoverFromReboo]

    C:\WINDOWS\Temp\RECOVE~1.EXE
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType

    Pro\type32.exe "
    O4 - HKLM\..\Run: [DLCCCATS] rundll32 C:\WINDOWS\System32

    \spool\DRIVERS\W32X86\3\DLCCtime.dll,_RunDLLEntry@16
    O4 - HKLM\..\Run: [dlccmon.exe] "C:\Program Files\Dell Photo AIO Printer

    924\dlccmon.exe "
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common

    Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server

    /startmonitor /deaf
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program

    Files\Adobe\Reader 8.0\Reader\Reader_sl.exe "
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program

    Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe "
    O4 - HKLM\..\Run: [MsgCenterExe] "C:\Program Files\Common

    Files\Real\Update_OB\RealOneMessageCenter.exe" -osboot
    O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
    O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1

    \Comcast\COMCAS~1\data\xtras\mssysmgr.exe
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN

    Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1

    \YAHOOM~1.EXE" -quiet
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe"

    /startup
    O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US

    ee://aol/imApp
    O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common

    Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Startup: Forget Me Not Reminders.lnk = C:\CACARD\FMREMIND.EXE
    O4 - Startup: WordWeb.lnk = C:\Program Files\WordWeb\wweb32.exe
    O4 - Global Startup: CreataCard Gold 2 Forget Me Not Reminders.lnk =

    C:\Program Files\CreataCard\Gold\FMRMD32.EXE
    O8 - Extra context menu item: &WordWeb... -

    res://C:\WINDOWS\wweb32.dll/lookup.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-

    00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-

    AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-

    00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -

    %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-

    82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file

    missing)
    O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-

    0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-

    B5C9-0050045C3C96} - C:\Program Files\Yahoo!

    \Messenger\YahooMessenger.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-

    00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-

    BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM

    Control) - file:///C:/Program%20Files/Mystery%20P.I.%20-%20The%

    20Lottery%20Ticket/Images/stg_drm.ocx
    O16 - DPF: {2EB1E425-74DC-4DC0-A9E1-03A4C852E1F2}

    (CPlayFirstTriJinxControl Object) -

    http://download.games.yahoo.com/games/web_games/playfirst/trijinx/TriJinx.1.0.0.

    55.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo

    Upload Tool) - http://rubytears4u.spaces.live.com//PhotoUpload/MsnPUpld.cab
    O16 - DPF: {4FAE30E1-EE9C-477D-8D06-BF8D3429B60F} (WebIQ

    Technology Client) - http://webiq001.webiqonline.com/WebIQ/bin/WebIQ.cab
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live

    Safety Center Base Module) -

    http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase8300.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3}

    (MUWebControl Class) -

    http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_

    site.cab?1133206568000
    O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A}

    (MJLauncherCtrl Class) -

    http://zone.msn.com/bingame/chnz/default/mjolauncher.cab
    O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} -

    http://a19.g.akamai.net/7/19/7125/4056/ftp.coupons.com/r3302/Coupons.cab
    O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4}

    (ZoneAxRcMgr Class) -

    http://cdn2.zone.msn.com/binframework/v10/ZAxRcMgr.cab31267.cab
    O16 - DPF: {9E17A5F9-2B9C-4C66-A592-199A4BA1FBC8} -

    http://pictures05.aim.com/ygp/aol/plugin/upf/AOLUPF.en-US-AIM.9.5.1.8.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games -

    Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
    O16 - DPF: {BB383206-6DA1-4E80-B62A-3DF950FCC697} (Create &

    Print ActiveX Plug-in) - http://ak.imgag.com/imgag/cp/install/AxCtp2.cab
    O16 - DPF: {BE319D04-18BD-4B34-AECC-EE7CB610FCA9}

    (BewitchedGameClass Control) -

    http://real.gamehouse.com/games/bewitched/launcher.cab
    O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper

    Control) - file:///C:/Program%20Files/Mystery%20P.I.%20-%20The%

    20Lottery%20Ticket/Images/armhelper.ocx
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} -

    http://download.games.yahoo.com/games/web_games/popcap/bejeweled2/popca

    ploader_v6.cab
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} -

    C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} -

    C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32

    \WgaLogon.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-

    94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB -

    C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program

    Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common

    Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software -

    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil

    Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil

    Software\Avast4\ashMaiSv.exe" /service (file missing)
    O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil

    Software\Avast4\ashWebSv.exe" /service (file missing)
    O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps)

    - Unknown owner - C:\WINDOWS\system32\Brmfrmps.exe" -service (file

    missing)
    O23 - Service: dlcc_device - Unknown owner - C:\WINDOWS\system32

    \dlcccoms.exe
    O23 - Service: DSBrokerService - Unknown owner - C:\Program

    Files\DellSupport\brkrsvc.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program

    Files\iPod\bin\iPodService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service

    (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common

    Files\LightScribe\LSSrvc.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation -

    C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
     
    sandilew,
    #18
  20. 2007/09/03
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
    Likes Received:
    389
    Sandie

    I see no obvious problems in the HJT log - have you tried any other of my suggestions?
     
    PeteC,
    #19
  21. 2007/09/03
    sandilew Lifetime Subscription

    sandilew Well-Known Member Thread Starter

    Joined:
    2004/06/18
    Messages:
    285
    Likes Received:
    2
    Hi PeteC,

    As far as I know, my Sister has followed all of your instructions so far. I have copy/pasted and e-mailed them all to her, and even helped her complete some of them. The HiJackThis log file was the last thing on the list to be done, and she did that. I guess we have you stumped as well???

    I really believe it has something to do with her computer settings of some kind. Display or whatever. I did check them myself, and couldn't find the problem, but there could have been places to check that I don't know of. I know that with my own computer there can be several doors to enter before fixing some problems, or several ways to get to the same problem. Very confusing sometimes.

    Thank you for all your help though. I really do appreciate the effort made.

    Cordially,
    Sandie :)
     
    sandilew,
    #20
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