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Resolved winxp loading impossible

Discussion in 'Windows XP' started by Stefan B, 2010/08/13.

  1. 2010/08/13
    Stefan B

    Stefan B Inactive Thread Starter

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    Hi,
    I start-up my pc, it runs through tests, it gets to the frame with "WIN XP" and the blue moving barrel under it and finally it stops without problems at desktop image. After few seconds, I don't have access to the mouse and keyboard anymore. After a while, the system restarts itself.

    The wallpaper set for my PC is from Webshots. I tried to change the wallpaper to none, it stays blue for 3 seconds and it reverts to Webshots wallpaper (other picture).
    As an observation, I opened the case of the pc and the video board seems to heat a little too much (even for the summer :) ).
    Please advise where the problem could come from.
     
  2. 2010/08/13
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Hi Stefan B, Have you tried starting in Safe Mode? If you can get to Safe Mode see if you can change the Desktop in Control Panel > Themes. Neil.
     

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  4. 2010/08/14
    Stefan B

    Stefan B Inactive Thread Starter

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    Hi retiredlearner,
    I get in Safe Mode by tapping F5 at start-up and then selecting the option from the page that shows up.
    There are lines saying "Multidisk/Multipartition/.../... filling the screen, and after this the PC is restarting itself.
    If I select start Windows normally, it shows the black screen with "Windows" and is restarting itself.
    I notice the HDD is pretty warm too, as the video card is.
    I think that if the PC is cooling down a while, it runs further. But anyway I don't have enough time to make any move, because of mouse / keyboard freeze and PC restarting.
     
  5. 2010/08/14
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Sounds like you may have an overheating problem. Did you try Safe Mode? You have several options and by using the Up and Down arrows on your keyboard you select Safe Mode which is usually at the top of the list.
    Can you get into BIOS? You should be able to check Health of PC and find what temperatures the CPU and Motherboard are running at.
    Some one will have to step in here and assist you further as I'm off on hols for a week. Cheers Neil.:cool:
     
  6. 2010/08/14
    Stefan B

    Stefan B Inactive Thread Starter

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    Have a great time, Neil!

    Running Safe Mode doesn't help me entering WinXP, the pc only restarts itself.
    In BIOS I see CPU - 40 Celsius and Motherboard - 34 Celsius. Touching CPU radiator I sense indeed only a little warm.
    In contrast, the radiator on video board is almost hot.
     
  7. 2010/08/14
    Arie

    Arie Administrator Administrator Staff

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    Best thing is to do a Windows XP Repair install, hopefully you have your XP installation disk.

    Boot from the WinXP CD (you may have to change a setting in your BIOS that allows you to boot from the CD). Do not choose the option to repair an XP installation using Recovery Console when prompted, choose the option to To set up Windows XP now press ENTER.

    After more files have been copied, you'll get another selection screen where you should select the current XP installation, & the option To Repair the selected Windows XP installation, press R.
     
    Arie,
    #6
  8. 2010/08/14
    Stefan B

    Stefan B Inactive Thread Starter

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    I tried to do as you recommended (to set up Win XP) but after I press enter I get the blue screen telling me "A problem has been detected and windows shut down...
    Technical information:
    ***STOP:0x00000024
    *** ntfs.sys - Adress F70801FCV base at ....
     
  9. 2010/08/14
    PeteC

    PeteC SuperGeek Staff

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    I suspect a failing hard drive ......
    I suggest you run the disk drive manufacturer's disk diagnostic software - DOS version from a bootable CD .....

    Disk Diagnostic Software ....

    ExcelStore

    Hitachi/IBM

    Samsung

    Seagate, Maxtor, Quantum

    Western Digital
     
  10. 2010/08/16
    Arie

    Arie Administrator Administrator Staff

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    I'd start by running chkdsk /r from a command prompt. Next do as Pete noted & check the hard disk.
     
    Arie,
    #9
  11. 2010/08/21
    Stefan B

    Stefan B Inactive Thread Starter

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    I've run chkdsk first time when I've tried to use XP CD for repair. And I've got: found one or more errors on the volume. This was before the problem I've reported. Let me tell you what happend then:
    After chkdsk and the message above, and reset I was able to enter Windows, but after few seconds it froze and nothing. After another reset because of unproper shut down, it showed chkdsk again with three stages. It appeared a message telling "deleting index entry.... After this th PC continued to restart itself as I told in my first post.
    I tried to go in Safe mode, but PC continued to restart.
    I also tried to boot from a linux distribution, and after this a test utility disk, but without result: I was able to select the Boot CD, but it didn't go any further. The CDs were good, I've checked them on my wife's laptop.

    Regarding running diagnose CD from WD, because of the problem above (not possible to boot from a CD) I put the HDD in a docking station and I connected it to the laptop. I backed-up my data - fortunately - on other external HDD, and I run the diagnose CD, having sequence: CD-ROM - USB HDD, and I got the message: NON-WD Drive, error / status code 0201.
    What should I do now? Thank you
     
  12. 2010/08/21
    PeteC

    PeteC SuperGeek Staff

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    It sounds like you either selected the wrong drive to diagnose - were you given a choice? or that the software was trying to diagnose the laptop drive and not the drive in the external enclosure which may not be recognised at boot time.

    Try downloading the Windows version and installing it on the laptop and see if it recognises the external drive when run - it should.
     
  13. 2010/08/21
    Stefan B

    Stefan B Inactive Thread Starter

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    I did what you recommended and I already ran the Quick test, which is passed.
    Should I run the extended test?
     
  14. 2010/08/21
    PeteC

    PeteC SuperGeek Staff

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    It would do no harm and will give you greater confidence that the drive is OK.
     
  15. 2010/08/22
    Stefan B

    Stefan B Inactive Thread Starter

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    Ok, so we did the extended test (it took 13.15 hours :)) and everything is ok (pass).

    In the meantime we did the following: we connected a RAID 80 GB HDD (IDE) and the CD drive and we installed Windows on this HDD, having just one RAM memory of 2 GB.

    Everything was ok, Windows was installed. We reconfigured the devices how they were initially, meaning: CD-ROM and DVD on the same cable, accessible directly from MB, and the 80 GB HDD through a RAID controller used as IDE extension (because we have only one IDE connector and this was used for CD and DVD). Other configuration of CD, DVD and HDD is rather impossible because of the case available space.

    Again, all was ok, the PC entered Windows. At this moment we put the second memory in its slot and after restart, it showed a blue screen, restarted and ran into Windows. So ok again.

    Having this stable configuration, we put the 80 HDD on slave and we connected the previous tested SATA 750 GB HDD. It showed the message: "one disk should be checked for inconsistency" and we let it do the tests - without any messages - and it went to Windows. After few seconds - restart, as we presented in the first post.

    Do you have any suggestions?
     
  16. 2010/08/22
    PeteC

    PeteC SuperGeek Staff

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    A block of text is difficult to read - I have edited your post to make it 'reader friendly' :)
    Not really OK - the blue screen is of concern ......

    Set up the computer so that it does not automatically restart on system failure .....

    Control Panel > System > Advanced > Startup and Recovery > Settings ....

    Under System failure uncheck 'Automatically restart' and under Write debugging information select 'Kernel memory dump' from the dropdown list and OK out.

    The computer will now show the BSOD in the event of a System failure giving details of the Stop message and the contents of the memory will be dumped to disk.

    Run the Dump file through BlueScreenView and post the analysis report .....

    What happens if you remove the 80 Gb slave - does anything change?

    What happens if you remove the second stick of RAM - does anything change?

    As the computer is quite happy to boot off the IDE drive I wonder if there is a problem with either the SATA cable from the 750 Gb drive or the SATA controller on the motherboard.

    We encourage all members to complete their System Specifications which help us to help you :) Having the detail of your computer may help us to help you further.
     
  17. 2010/08/22
    PeteC

    PeteC SuperGeek Staff

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    Further thoughts ......

    Can you boot the computer successfully from the 80 Gb drive when the SATA drive is installed? You will need to set the boot order in BIOS to achieve this.

    If you can I would suggest copying your data off the SATA drive and then making a clean instal of Windows with only the SATA drive commected.

    The error message you received when trying a repair install suggests a problem with the file system on the drive - post #8.
     
  18. 2010/08/22
    Stefan B

    Stefan B Inactive Thread Starter

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    With SATA HDD connected I cannot set in Control Panel as you said, because of restart.
    So I disconnected it, and I with IDE HDD to not automatically restart. But now I cannot go beyond, because I have a blue screen saying: ***STOP: 0x0000008E. The physical memory dump is complete, but I cannot go in Windows to run the bluscreenview.exe. :(
     
  19. 2010/08/22
    Stefan B

    Stefan B Inactive Thread Starter

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    Unfortunately, I cannot find the 80 GB drive as boot device listed at Boot priority from BIOS. Only SATA, CD, DVD, Floppy, ATAPI-CDROM. BIOS says the HDDs installed are 2, SATA - 750G and RAID - 80G, but in Boot priority list I cannot find it.
     
  20. 2010/08/22
    PeteC

    PeteC SuperGeek Staff

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    Will the computer not restart on the Reset button?

    The bluescreen suggests a hardware error .....

    Can you take the RAID out of the equation by connecting the IDE drive as Master to the end of the IDE cable - you will need to remove the CD-Rom or DVD-Rom and set which ever remains as Slave.
     
  21. 2010/08/22
    Stefan B

    Stefan B Inactive Thread Starter

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    I took out the RAID card and now the IDE HDD is connected as Master to the end of the cable. I've connected the CD-rom on the cable too. I got again the blue screen with 0x0000008E.

    I tried to repair Windows and now I can open Windows. When I go in system / device manager I can see "Audio Device on High Definition Audio Bus" doesn't have the driver installed (it has the question mark). Is this a problem?
     

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