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Windows Vista Multiple Blue Screens

Discussion in 'Legacy Windows' started by wkcook, 2010/07/01.

  1. 2010/07/01
    wkcook

    wkcook Inactive Thread Starter

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    I am working on a Dell Latitude D630, 2GB RAM, and Mobile Intel(R) 965 Express Chipset Family for video. Running Windows Vista Professional SP1. Recently the user had reported a number of Blue Screens of Death. I checked and found 12 minidump files since 5 April. The most recent point to dxgkrnl.sys. Here are the BugCheck and Probable Cause information (in chronological order) from the Windows Debugger v6.11.0001.404:

    BugCheck 1A, {61940, 4a00000, 0, 0}
    memory_corruption ( nt!MmLoadSystemImage+a6f )

    BugCheck A, {96dd9008, 2, 1, 82282d47}
    SYMEVENT.SYS ( SYMEVENT+141c9 )

    BugCheck 50, {d41e5c04, 1, 82321886, 0}
    SRTSP.SYS ( SRTSP+24e78 )

    BugCheck C2, {7, 110b, 0, fdaf7008}
    SYMEVENT.SYS ( SYMEVENT+141c9 )

    BugCheck C2, {7, 110b, 0, cbf55008}
    memory_corruption ( nt!MmLoadSystemImage+a6f )

    BugCheck 1000008E, {c0000005, 8246091b, e7be7a54, 0}
    dxgkrnl.sys ( dxgkrnl!VIDMM_SEGMENT::ReleaseResource+80 )

    BugCheck 1000007E, {c0000005, 8246067d, 803c4960, 803c465c}
    dxgkrnl.sys ( dxgkrnl!VIDMM_GLOBAL::CreateOneAllocation+625 )

    BugCheck 50, {c525c6d8, 0, 822f5882, 0}
    HIPK.sys ( HIPK+f9a5 )

    BugCheck 1000008E, {c0000005, 8247e91b, b3f28a54, 0}
    dxgkrnl.sys ( dxgkrnl!VIDMM_SEGMENT::ReleaseResource+80 )

    BugCheck 1000008E, {c0000005, 8244491b, e6bcea54, 0}
    dxgkrnl.sys ( dxgkrnl!VIDMM_SEGMENT::ReleaseResource+80 )

    BugCheck 1A, {3452, 8200000, c080b040, 0}
    ntkrnlpa.exe ( nt!IopParseDevice+be0 )

    BugCheck A, {96381008, 0, 0, 82250349}
    dxgkrnl.sys ( dxgkrnl!VIDMM_GLOBAL::CreateOneAllocation+6ce )

    Memory was replaced in May but was no help. CHKDSK doesn't find any errors. I have installed the most current video driver available from Dell. Any ideas? Sort of a loss at this point.

    Thanks in Advance . . . WKC
     
  2. 2010/07/02
    PeteC

    PeteC SuperGeek Staff

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  4. 2010/07/02
    Admin.

    Admin. Administrator Administrator Staff

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    wkcook,

    Please enter your System Details. It helps us in answering your questions!
     
  5. 2010/07/06
    wkcook

    wkcook Inactive Thread Starter

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    Service Pack 2 First

    Here are all the system specs I can get at the moment:

    OS Microsoft® Windows Vistaâ„¢ Enterprise 32-Bit
    Version 6.0.6001 Service Pack 1 Build 6001
    Manufacturer Dell Inc.
    Model Latitude D630
    Type X86-based PC
    Processor Intel(R) Core(TM)2 Duo CPU T7500 @ 2.20GHz, 2201 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Dell Inc. A01, 5/18/2007
    RAM 2 GB
    Video Mobile Intel(R) 965 Express Chipset Family
    Video Driver Intel(R) v7.15.10.1554, 2 Sep 2008
    Hard Drive Hitachi HTS541612J9SA00 ATA Device (120 GB)
    Sound SigmaTel High Definition Audio CODEC
    Sound Driver SigmaTel v6.10.0.5614 (13 Sep 2007)
    DVD TSSTcorp DVD+-RW TS-L632H ATA Device
    DVD Driver Microsoft v6.0.6001.18000 (21 June 2006)

    I agree that "dxgkrnl.sys" is probably the issue but with the different BugCheck codes I wasn't sure. System just crashed again today with:

    BugCheck A, {96381008, 0, 0, 82250349}
    Probably caused by : dxgkrnl.sys ( dxgkrnl!VIDMM_GLOBAL::CreateOneAllocation+6ce )

    We are going to try Service Pack 2 once the user finishes backing up his data. Thanks for your input to-date.

    WKCook
     

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