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Resolved cant connect to website

Discussion in 'Networking (Hardware & Software)' started by darryllee9, 2012/12/22.

  1. 2012/12/22
    darryllee9

    darryllee9 Inactive Thread Starter

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    For 2 weeks I have not been able to connect to www.ups.com
    In IE i get "Internet Explorer cannot display the webpage" (also tried chrome)
    I have 3 cpu's connected to a belkin N+ Router.
    All running windows 7
    I have windstream fiber connection
    All other websites work fine
    I have connected my computers to my cell phones internet connection and the site works fine.
    I have tried bypassing the router and connecting directly to the fiber connection to no avail.
    I have spoke with windstream and ups both say its not their problem.
    When I ping ups.com from my home connection
    I get "request timed out" ......100% packets lost

    Any advice on how I can get this fixed?
     
    darryllee9,
    #1
  2. 2012/12/22
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    If you can get to http://153.2.224.50 with no trouble, try changing your DNS servers to:
    8.8.8.8
    8.8.4.4​
     
    SpywareDr,
    #2


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  4. 2012/12/22
    Arie

    Arie Administrator Administrator Staff

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    From a command prompt, run tracert www.ups.com >%UserProfile%\Desktop\tracert.txt and copy/paste the contents of tracert.txt in the next reply.

    Please enter your System Details. It helps us in answering your questions!
     
    Arie,
    #3
  5. 2012/12/22
    darryllee9

    darryllee9 Inactive Thread Starter

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    No luck when I ping http://153.2.224.50 get the same connection timed out and all packets lost.

    Here is the Trace

    Tracing route to origin.www.ups.com [153.2.228.50]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms WL.windstream.net [192.168.2.1]
    2 4 ms 2 ms <1 ms h1.17.82.166.dynamic.ip.windstream.net [166.82.17.1]
    3 2 ms <1 ms 1 ms t8-3.cr01.cncr.ctc.net [166.82.3.9]
    4 16 ms 2 ms 1 ms h194.6.82.166.static.ip.windstream.net [166.82.6.194]
    5 2 ms 1 ms 3 ms h57.224.190.173.ip.windstream.net [173.190.224.57]
    6 3 ms 1 ms 1 ms h20.207.190.173.static.ip.windstream.net [173.190.207.20]
    7 3 ms 1 ms 1 ms 12.248.48.109
    8 12 ms 10 ms 11 ms cr81.chlnc.ip.att.net [12.122.117.50]
    9 12 ms 10 ms 11 ms cr2.attga.ip.att.net [12.122.140.205]
    10 13 ms 11 ms 11 ms cr84.attga.ip.att.net [12.123.22.250]
    11 9 ms 8 ms 8 ms gar9.attga.ip.att.net [12.122.140.113]
    12 9 ms 8 ms 9 ms 12.117.173.58
    13 10 ms 8 ms 10 ms 192.168.112.203
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    system details,
    hp h9-1150
    ram 10GB
    graphics nvidia geforce gtx 550 Ti
    64-bit operating system
    Hard drive 1734GB free pf 1852 GB
    Network adapter Atheros AR8161/8165 PCI-E Gigabit ethernat Controller

    windows 7
     
    darryllee9,
    #4
  6. 2012/12/22
    TonyT

    TonyT SuperGeek Staff

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    TonyT,
    #5
  7. 2012/12/23
    darryllee9

    darryllee9 Inactive Thread Starter

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    same results


    Tracing route to ups-europe.com [153.2.228.50]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms WL.windstream.net [192.168.2.1]
    2 2 ms 1 ms <1 ms h1.17.82.166.dynamic.ip.windstream.net [166.82.17.1]
    3 2 ms <1 ms 1 ms t8-3.cr01.cncr.ctc.net [166.82.3.9]
    4 2 ms 1 ms 1 ms h194.6.82.166.static.ip.windstream.net [166.82.6.194]
    5 2 ms 1 ms 1 ms h57.224.190.173.ip.windstream.net [173.190.224.57]
    6 3 ms 1 ms 1 ms h20.207.190.173.static.ip.windstream.net [173.190.207.20]
    7 3 ms 1 ms 1 ms 12.248.48.109
    8 14 ms 10 ms 11 ms cr81.chlnc.ip.att.net [12.122.117.50]
    9 14 ms 10 ms 10 ms cr2.attga.ip.att.net [12.122.140.205]
    10 12 ms 10 ms 11 ms cr84.attga.ip.att.net [12.123.22.250]
    11 8 ms 7 ms 7 ms gar9.attga.ip.att.net [12.122.140.113]
    12 10 ms 8 ms 8 ms 12.117.173.58
    13 10 ms 8 ms 9 ms 192.168.112.203
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
     
    darryllee9,
    #6
  8. 2012/12/23
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    SpywareDr,
    #7
  9. 2012/12/23
    darryllee9

    darryllee9 Inactive Thread Starter

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    "Internet Explorer cannot display the webpage" also ping http://153.2.224.50/ with 100% loss

    (i think ups hates me, too many orders from amazon.com)
     
    darryllee9,
    #8
  10. 2012/12/23
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Maybe the UPS guy that stole the IPAD that the FEDEX guy delivered did this to you. :D Hope you get this fixed.

    Try deleting your cookies and temp files and see what happens.
     
    MrBill,
    #9
  11. 2012/12/23
    darryllee9

    darryllee9 Inactive Thread Starter

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    I have and just did again, I have even reformatted my entire hard drive and reinstalled everything to factory condition, all with no luck ( I know that was extreme but my wife wants to be able to track her packages and I want some quiet! )

    :)
     
    darryllee9,
    #10
  12. 2012/12/23
    Arie

    Arie Administrator Administrator Staff

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    Superseded by my next reply below.
     
    Arie,
    #11
  13. 2012/12/23
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    Did you try changing your DNS servers to:
    8.8.8.8
    8.8.4.4​
    ?
     
    SpywareDr,
    #12
  14. 2012/12/23
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    What happens if you try this link?

    (If it works, bookmark it | add it to your favorites).
     
    SpywareDr,
    #13
    darryllee9 likes this.
  15. 2012/12/23
    Arie

    Arie Administrator Administrator Staff

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    Both the "hop" 13 are of course impossible, since those are private, non routable IP's (192.168.0.0/16)

    Question is where they come from :mad:

    Maybe AT&T has a problem at 12.117.173.58?

    When I run a trace from the US I don't pass through AT&T so....
     
    Arie,
    #14
  16. 2012/12/23
    darryllee9

    darryllee9 Inactive Thread Starter

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    I did twice, no luck still same issue, I then reverted back to the setting "automatic from ISP "
     
    darryllee9,
    #15
  17. 2012/12/23
    darryllee9

    darryllee9 Inactive Thread Starter

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    :confused:
    BINGO that works!!!!!!

    Now someone please explain what the heck is going on?!? :eek:
     
    darryllee9,
    #16
  18. 2012/12/24
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    Something between your computer and ups.com is blocking your access. Anonymous.org is an Anonymizer (anonymous proxy).
     
    SpywareDr,
    #17

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