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Resolved need a new app to open this MS windows store

Discussion in 'Windows 10' started by jimbo0706, 2016/02/21.

  1. 2016/02/21
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    I just got a new laptop less then a month ago I go into open the app store and it tells me you will need a new app to open this MS windows store. any ideas what's up ?
     
  2. 2016/02/21
    Evan Omo

    Evan Omo Computer Support Technician Staff

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  4. 2016/02/24
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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  5. 2016/02/24
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Did you create a new user profile to see if the same issue happens there?

    You might also try Performing a clean boot in Windows and see if that makes any difference.
     
  6. 2016/02/24
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    Yes I tried the new user account. I tried the clean windows boot and that seemed to work.
     
  7. 2016/02/24
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Ok, if the clean boot worked then its just a matter of re-enabling each startup program while rebooting in between to figure out which program is the culprit that is causing the problem.

    Would you like me to go through your startup programs to help you remove items that you don't need running on startup?
     
  8. 2016/02/25
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    I found out what program was causing it. was webcam soft wear that a downloaded..
     
  9. 2016/02/26
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Ok good to know. Do you have any other questions or would you consider this issue resolved?
     
  10. 2016/02/29
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    Yes it is resolved. Thank you for your help.
     

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