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Problem connecting to web after XP reinstall

Discussion in 'General Internet' started by Echoman, 2010/05/11.

  1. 2010/05/11
    Echoman

    Echoman Inactive Thread Starter

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    I had a malware problem that forced me to reload Windows XP. I had the original disk and was able to re install the system. However, now I am unable to connect (via cable modem) to the web. When I look through the diagnostics XP is not recognizing my network adapters. Any ideas how to resolve this would be greatly appreciated. Thanks!
    Echoman
     
    Echoman,
    #1
  2. 2010/05/11
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    You need to install the chipset/video card/USB and LAN drivers after installing XP. Hopefully you have the cd with all this on it.
     
    Steve R Jones,
    #2


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  4. 2010/05/11
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi Echoman. Since you reinstalled Windows XP have you installed the chipset drivers for your motherboard? The reason you can't get online is probably because you haven't installed the drivers for your network adapter. Do you know the make and model of your motherboard and your network adapters?

    Also please enter your System Details. It helps us in answering your questions.

    Note: A common error is to forget to show your System Details in your profile:

    Make sure to do the above when entering your System Details, thanks.
     
    Evan Omo,
    #3
  5. 2010/05/12
    Echoman

    Echoman Inactive Thread Starter

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    Scott and Evan, Thanks for replying. The PC is a Gateway E6000. Is it possible to download the drivers from the Gateway website or are the motherboard manufacturers considered third party vendors and I would need to try to get them there? Thanks again.
     
    Echoman,
    #4
  6. 2010/05/12
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Gateway's web site would be the first place I looked.
     
    Steve R Jones,
    #5
  7. 2010/05/12
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Evan Omo,
    #6
  8. 2010/05/12
    Echoman

    Echoman Inactive Thread Starter

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    Echoman,
    #7
  9. 2010/05/12
    Echoman

    Echoman Inactive Thread Starter

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    Steve, thanks for replying to the post. I will access the site and download the drivers. Thanks again.
     
    Echoman,
    #8

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