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Resolved [Windows hangs at Welcome screen on boot up]

Discussion in 'Windows XP' started by snookie28, 2009/08/01.

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  1. 2009/08/01
    snookie28

    snookie28 Inactive Thread Starter

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    Hello, I have windows xp Home Edition. It Is a tower pc. Was working fine and then started re-starting by Itself and when we went to re-boot..cannot get past the Windows "Welcome" .....just stays there. You can see the yellow light stays on that the drive is staying on.We tried the recovery mode; safe mode;would not restore in that;tried to start when computer was running fine another time...sooooooooo I put In the Original Windows CD. It was working well about halfway through....this Is the fatal error message I got:
    fatal error log.....SXS.DLL: SYNTAX ERROR IN MANIFEST OR POLICY FILE ''D:\1386\asms\10\MSFT\WINDOWS\GDIPLUS\GDIPLUS.MAN'' ON LINE 4
    ERROR:
    INSTALLATION FAILED D:\I386\asms. Error Message: Data error (cyclic redundance check).
    Fatal Error: One of the components that Windows needs to continue setup could not be Installed
    Data error (cyclic redundancy check).
    If you are Installing from a CD, there might be a problem with the disc;try cleaning the disc or using another disc.
    So I closed and then it asked to put the CD back In with the service pack 2 on it and continue so we shall see . Any advice? Thanks, Snookie
     
    snookie28,
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  2. 2009/08/02
    PeteC

    PeteC SuperGeek Staff

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    A coherent explanation of cyclic redundance check here .....

    What does 'cyclic redundancy check error' mean?
    So, depending on what has happened since you posted - clean the CD - radially not circumferentially. If problems persist check the cabling to the drive and the drive itself - there may be some dust on the laser and a blast of canned air through the tray opening may clear it.

    As a matter of course I would check out the hard drive with the manufacturer's disk diagnostics - DOS version which boots from a floppy or CD ....

    Disk Diagnostic Software ....

    ExcelStore

    Hitachi/IBM

    Samsung

    Seagate, Maxtor, Quantum

    Western Digital

    If you don't know the make of the drive you will need to probe in the case. While there pull and remake the ribbon cable connections to the hard drive - at both ends and do the same at the drive end for the power cable, although there does not seem to be a problem there.
    Did you select Repair or a clean install?

    Also note ....

    How to perform a repair installation of Windows XP if a later version of Internet Explorer is installed

    Ideally you should be using an installation CD of the same Service Pack level as the OS being repaired - I guess your CD is behind the times in terms of Service packs .....

    Slipstreaming Windows XP Service Pack 2 and Create Bootable CD

    Slipstreaming Windows XP Service Pack 3 and Create Bootable CD
     
    PeteC,
    #2


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  4. 2009/08/02
    snookie28

    snookie28 Inactive Thread Starter

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    Hello Pete, Thank you for your reply. I did wipe the CD and it did run. the last screen said thank you and I clicked on finish.....still waiting for the computer to start over or whatever it is suppose to do. Seems to just Idle on one screen and go nowhere. Thanks for the Info. What tite should I have put? Sorry. Will keep you Informed. I did the update...not the clean install. Don't have the cable to transfer files. I do have a "My book." Would that be good...has a lot of ram. Bev
     
    snookie28,
    #3
  5. 2009/08/02
    PeteC

    PeteC SuperGeek Staff

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    It should have opened up Windows - try a reboot.
    Something along the lines of my edit :)
    Meaning a Repair Installation?
    That is fine for backing up files - are you implying that you do not maintain a current backup of your important data :(

    BTW - RAM is Random Access Memory as fitted to your computer, e.g 1 Gb RAM. It is a common misconception to refer to disk storage capacity as RAM - disk storage capacity is simply stated as Mb, Gb or Tb of space.
     
    PeteC,
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  6. 2009/08/02
    snookie28

    snookie28 Inactive Thread Starter

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    My Edit

    Hello Pete, It still won't go past the welcome window after updating with the Windows CD. The busy light never goes out now and will go no further than the Welcome screen. I have to just push the off button to get out of anything and the ctrl,alt,delet will not work on there.
    I have backed up a few things. Hope the tower isn't "fried.' Refuses to budge.thanks,Snookie
     
    snookie28,
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  7. 2009/08/02
    PeteC

    PeteC SuperGeek Staff

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    Time to test the hard drive as I posted earlier.
     
    PeteC,
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  8. 2009/08/02
    surferdude2

    surferdude2 Inactive

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    Just to cover all bases, disconnect any unneeded peripherals such as printer, camera, scanner, etc. and try booting for effect. Worth a shot.

    Another possibility, I had a defective CD-ROM drive that halted the boot process as you described and disconnecting the data cable made the quick diagnosis. I replaced the drive and put the defective one on the shelf. Later (6 months +-) I hooked it up to another computer that I was working on and it showed no apparent problems. Flawlessly working for 2 years now. Go figure.

    If you're comfortable inside the box, you may want to try that.
     
    surferdude2,
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  9. 2009/08/03
    snookie28

    snookie28 Inactive Thread Starter

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    My Edit

    Hello Surferdude2,
    I did unplug all and it did bring back my screen safer minus all of the shortcuts,etc. usually on the desktop. Would not load anything after that...still having the same problem. I went Into the BIOS (F1) and could not scroll down to run the hard drive test.
    Thanks, Snookie:rolleyes:
     
    snookie28,
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  10. 2009/08/03
    PeteC

    PeteC SuperGeek Staff

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    Do you mean that you were unable to check that the boot order is CD-ROM > Floppy if fitted > Hard Drive? The disk diagnostics I posted run from a bootable CD hence the need to check that CD-ROM is before the hard drive.

    You were trying to navigate through the bios with the arrow keys?
     
    PeteC,
    #9
  11. 2009/08/03
    snookie28

    snookie28 Inactive Thread Starter

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    My Edit

    Yes, I was trying the arrows. I can run the tower In safe mode but that's not a good thing all the time...dosen't fix the problem. I don't have a bootable floppy or cd unless I just do not understand what you meant about the order of the drives.
    Thanks, Snookie:confused::rolleyes:
     
    snookie28,
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  12. 2009/08/04
    PeteC

    PeteC SuperGeek Staff

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    If you have a floppy drive or an optical drive and you insert bootable media into either and reboot the computer it will boot from that media providing that the Boot Order is set appropriately. The Boot Order dictates to the computer where it should first look for bootable media.

    If the boot order is Hard Drive > Floppy > CD-ROM the computer will try to boot from the hard drive - bootable media and even if that fails it will not attempt to boot from either of the other drives.

    If the boot order is CD-ROM > Floppy > Hard drive the computer will first look for bootable media in the CD-ROM drive - if none is detected it moves on to the floppy if fitted and so on until bootable media is found.

    Hence the Boot Order should always be CD-ROM > Floppy > Hard Drive - the first two can be reversed without issue.

    We have a terminology problem here which we need to sort out ....
    You do not update Windows with a Windows CD - there are two options a Repair Install or a Clean install with format. Running Windows setup from the CD from within Windows is not a recommended procedure.

    I need to know exactly how you 'updated' Windows from the Windows CD.
     
    PeteC,
    #11
  13. 2009/08/04
    PeteC

    PeteC SuperGeek Staff

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    PeteC,
    #12
  14. 2009/08/04
    snookie28

    snookie28 Inactive Thread Starter

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    My Edit

    Hello Pete, Thanks for your reply. I had the problem of course before I used the Original windows xp cd. Because I was having the problem of the screen not going any further than the "Welcome" window I thought maybe I could repair the problem. I did not want to do a clean Install of windows xp and loose a lot of work. While It was loading, messaages kept coming up of what was happening during this 50 min. and it said somethings would be updated. My Microsoft Windows was not an original so I did buy the CD a couple of years ago....that's why somethings are not up to date. I chose not to have the service pack 3. Also...thanks for the other link.
     
    snookie28,
    #13
  15. 2009/08/04
    snookie28

    snookie28 Inactive Thread Starter

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    My Edit

    Ok Pete , I sure don't get this....still holding my breath!!!
    I tried MSCONFIG then I went into the links that you added and tried the one
    http://www.ccleaner.com/download/builds.aspx Picked the Slim one. For the first time all week, after the computer rebooted from safe mode, I heard the MUSIC from the Welcome Screen and then It loaded my shortcuts, and start up Items so now I am just waiting to make sure it worked. With ccleaner, I cleaned up the reg,extra files;downloads,anything that was junk. Will let you know. Should I try the other two cleaners listed under that link also or just be happy it may be working? Snookie
     
    snookie28,
    #14
  16. 2009/08/04
    snookie28

    snookie28 Inactive Thread Starter

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    Pete, I can't believe it!!! It's working. By the two things I did, what do you suppose was wrong? Thanks for all your help. Including that post about only booting up In safe mode helped....used the cccleaner and before that MSCONFIG. Thanks, Snookie
     
    snookie28,
    #15
  17. 2009/08/04
    PeteC

    PeteC SuperGeek Staff

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    Well, that's good - and welcome news :)
    I would be inclined to pass on the two other cleaners - not familiar with the first - ATF-Cleaner is fine, no harm in running it.

    BTW - the link in that thread is broken - get it here ....

    http://www.atribune.org/index.php?option=com_content&task=view&id=25&Itemid=25

    Have you rebooted again ?
     
    PeteC,
    #16
  18. 2009/08/04
    PeteC

    PeteC SuperGeek Staff

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    I can't even hazard a guess :)
     
    PeteC,
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  19. 2009/08/04
    PeteC

    PeteC SuperGeek Staff

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    If all remains well ....
     
    PeteC,
    #18
  20. 2009/08/04
    snookie28

    snookie28 Inactive Thread Starter

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    My Edit

    Peter....Did re-booted to run out. It was still running and was stuck again:confused: I just rebooted again....we shall seeeeeeeee. At least it was stuck on the opening of the start up's on the desktop.
     
    snookie28,
    #19
  21. 2009/08/04
    PeteC

    PeteC SuperGeek Staff

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    Well keep us posted, and I really do need an answer to this - chapter and verse please .....
     
    PeteC,
    #20
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