Windows Crashed Again

Just what the title says, This has happened once before about 3 or 4 months ago.

Here is what I Have

Microsoft (R) Windows Debugger Version 6.11.0001.402 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini041809-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\local cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Unable to load image \WINDOWS\system32\TUKERNEL.EXE, Win32 error 0n2
*** WARNING: Unable to verify timestamp for TUKERNEL.EXE
*** ERROR: Module load completed but symbols could not be loaded for TUKERNEL.EXE
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805634c0
Debug session time: Sat Apr 18 09:35:10.546 2009 (GMT-5)
System Uptime: 0 days 0:09:21.234
Unable to load image \WINDOWS\system32\TUKERNEL.EXE, Win32 error 0n2
*** WARNING: Unable to verify timestamp for TUKERNEL.EXE
*** ERROR: Module load completed but symbols could not be loaded for TUKERNEL.EXE


What is TUKERNEL.EXE ? And why is it causing a problem? How do I fix this?

 

I have no idea and right away that set alarm bells in my head, perhaps a visit to the Malware and Virus Removal board may be in order?

EDIT: A quick google does indicate my suggestion is right.

2nd Edit: Are you/have you used TuneUp utilities? If so I perhaps jumped the gun a little Have a look in your boot.ini and remove the /kernel switch (take notes incase you wish to reinsert it).

 

I just did a scan at

http://virusscan.jotti.org/

and it says its clean, but you may be right.

 

Thank you, I will. I did take wildfire's recommendation seriously.

 

Noahdfear has confirmed that TUKERNEL.EXE is NOT malware.

http://www.windowsbbs.com/malware-virus-removal/83438-active-i-have-trojan.html

But I still have the crash problem, whats going on.


Microsoft (R) Windows Debugger Version 6.11.0001.402 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini042009-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\local cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt
Built by: 2600.xpsp_sp3_gdr.090206-1234
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805634c0
Debug session time: Mon Apr 20 21:35:14.796 2009 (GMT-5)
System Uptime: 0 days 2:41:28.509
Loading Kernel Symbols
...............................................................
................................................................
.........
Loading User Symbols
Loading unloaded module list
.................
Unable to load image \SystemRoot\system32\DRIVERS\pctfw.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for pctfw.sys
*** ERROR: Module load completed but symbols could not be loaded for pctfw.sys
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, f786a742, 8055722c, 0}

Unable to load image \SystemRoot\system32\DRIVERS\ar5211.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ar5211.sys
*** ERROR: Module load completed but symbols could not be loaded for ar5211.sys
Probably caused by : pctfw.sys ( pctfw+ee91 )

Followup: MachineOwner
---------

I downloaded and reinstalled the Video Drivers (AR5211.sys). I seems that the crash happens when I am playing a video.

Any ideas???????????????