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Old 26th December 2011   #1
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How to fix: STOP: 0x00000024 (0x190203, 0x82F5D5c8, 0xc0000102, 0x00000000)


This is the error message I get when I start up my computer. It gets past the
first options screen (press F12 to boot from network etc), then it asks me
what mode I want to boot in, then any one I click on it loads XP Home for 2
seconds then an error screen comes up (the error code above) it does not
reboot the computer it just leaves the blue screen up and does nothing. I
understand I have to bypass the hard drive to get back into windows to run
chkdsk, but I canít get pass the blue screen error message. My question is how do I get pass the blue screen error message to to run the chkdsk function?
Thx

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Old 26th December 2011   #2
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Hi 12sjm56, Welcome to Windowsbbs!

So I assume you have already tried booting into Safe Mode and tried Last Known Good configuration without success?

Since you can't even boot into Windows your only way of running chkdsk is by using a Windows XP CD. Do you have access to one that you can use?

Also please enter your System Details. It helps us in answering your questions.

Note: A common error is to forget to show your System Details in your profile:

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To have your system specifications displayed in your profile, you have to click the link Edit Options, and under Thread Display Options< System Specifications select Yes from the drop-down menu.
Make sure to do the above when entering your System Details, thanks.

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Old 26th December 2011   #3
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Hi Evan,
First thank you very much for your assistance. Yes I have tried all the reboot methods.
Yes I have a Windows XP disk, but nothing happens when insert the disk. When I use the disk in my other computer it begins the process, so and I tried to download a new start up disk from MS on a seperated computer, but this did not working either.
My system details are as follows: Dell Dimesion 8250 Series, Intel Petium $ Processor, Level 2 Cache, 512KB intergrated, Service tag 2DHRF21

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Old 26th December 2011   #4
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Put the XP CD in drive, restart and tap F12 until a boot menu appears. Select CDROM drive.

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Old 26th December 2011   #5
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Hey TonyT,
Thanks for your assistance. Much appreciated.
Idid what you suggested and got the follow:
..strike F1to retry boot F2 for setup utility. and neither of those did anything from there.

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Old 27th December 2011   #6
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Press F2 to enter the Setup utility. When you enter the BIOS setup screen look for an option to change the boot order of the devices. When you find the option change the boot order so the CD drive is the first boot device followed by the harddrive. Take a look at this link for more information, How to change the boot sequence in the BIOS.

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Old 28th December 2011   #7
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Hi Evan,
Sorry for the delayed response, I had to go to work. In the Boot Sequence I can only enable and disable the devices. I can not realign the sequence. So I just use the CD-Rom device which did not work.
Another question is if I reinstall Windows XP will I lose all the files on my hard drive?

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Old 28th December 2011   #8
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Quote:
In the Boot Sequence I can only enable and disable the devices. I can not realign the sequence.
There should be an option to change the boot sequence. Every BIOS has that option. You just have to look again.

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Another question is if I reinstall Windows XP will I lose all the files on my hard drive?
If you do a clean install of Windows XP then yes you will lose all your data on the harddrive. But we are going to repair your system which will not erase any of your data.

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Old 28th December 2011   #9
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Okay Evan,
I found out how to realign the boot device sequence. Then I did:Put the XP CD in drive, restart and tap F12 until a boot menu appears. Select CDROM drive.. I got This message; Strike F1 to retry F2 for set up Utility andan audio beep from the CD Drive.

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Old 28th December 2011   #10
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It seems that it is not reading the cd, I put the cd in another machine and worked fine.
The second DVD drive will not even open.

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Old 29th December 2011   #11
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Open the drive using a paper clip in the small hole. All CD/DVD drives have a tiny hole for manually opening the drawer.

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Old 29th December 2011   #12
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Hey Tony,
I did get the other drive open. thank you for that tip. Unfortunely it appers that that drive does not work either. I can the cd trying to be read with ablank black screen with a blinking cursor in upper left corner.
I tried all of the 'F#" key suggestions previously mentioned here to no avail. I going to resarch how to replace a cd drive and see if I can do that and then reattempt the suggestions made here.
I want to thank you and Evan for your time, patience and expertise in helping me with this problem. I have learned so much about my computer from you guys in the very short time of this post. If you have any more suggest please let me know.
Thanks again
Stephen

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Old 29th December 2011   #13
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No Problem. The fact that the CD works in another computer but not in the computer that is having issues shows that the CD drive has most likely failed as you mentioned.

You can probably find a new CD drive for about $30.00. Since the computer is running Windows XP it probably is using an IDE CD drive.

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Old 29th December 2011   #14
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Ok Guys,
I had the drive changed and booted up from the cd and ran chdks /r and everything went fine. Turn it off and came back a little later turn it on, everything statred coming up on my desktop and then the start status bar did not appear. I have to turn the machine off through the windows task manager. I was not seeing my wireless card or any other icons os the start button.
I'm thinking I have to go back and do the recovery again?
Well at least i'm making progress.
Thx


Last edited by 12sjm56; 29th December 2011 at 19:56. Reason: misspelling
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Old 30th December 2011   #15
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Now try Safe Mode.
If no joy, boot with CD > Repair > run: chkdsk /r
When complete, type: exit
and then boot to Safe Mode.

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