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Windows Vista Control Panel options open a blank window

Discussion in 'Legacy Windows' started by Jafel, 2010/02/21.

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  1. 2010/02/21
    Jafel

    Jafel Inactive Thread Starter

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    My windows themes had changed and when I tried to change them back by right clicking the desktop and selecting the personalization option, just a blank explorer window opened. I tried going through the control panel with the same result, a blank explorer windows opening when clicking the personalize icon. With further investigation I have found 15 other control panel options that do the same (list at the end of this post).

    Around the time of this starting I found the Trojan win32.agent.deot on my system. This was removed with Spybot S&D. Subsequent scans with Spybot, adaware and AVG have all been clean. I have restored my system to a point before the problem started. However, this has not resolved the issue.

    Could anyone please advise me on how I can get the control panel functionality back.

    Thank you Jafel

    Affected control panel options: Auto play; Backup and restore center; Blue tooth devices; Ease of access center; Network and sharing center; Parental controls; Performance information and tools; Personalization; Power options; Speech recognition options; system; User accounts; Windows anytime upgrade; Windows sideshow; Windows update
     
  2. 2010/02/21
    wildfire

    wildfire Getting Old

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    Hi Jafel and welcome to WindowsBBS :)

    It's probably prudent to verify your system is malware free first.

    Please read this and post requested logs in the Malware and virus removal board.

    NOTES:
    When posting the logs ensure word wrap is switched off (in notepad Uncheck Format->Word Wrap) as this makes them difficult to read.

    Be aware that only Malware analysts will advise and they are often busy. Your post will be taken on a first come first served basis but it may take a while before you receive a reply.

    Include a link to this thread if you can.
     

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