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Resolved USB Printer Keeps Dropping Router Connection

Discussion in 'Networking (Hardware & Software)' started by msilvers50, 2020/03/26.

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  1. 2020/03/26
    msilvers50 Lifetime Subscription

    msilvers50 Well-Known Member Thread Starter

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    My HPP2015dn network printer has been USB connected to my Verizon FIOS Gateway router for 2 years. Lately the router port goes inactive much more frequently, perhaps after an hour's inactivity, and I have to power cycle the printer to print something. I know how to access the router and display connections, but I don't see a setting to keep a port open assuming that's even the approach I should be taking. Any suggestions welcome.
     
    msilvers50,
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  2. 2020/03/26
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Look for Sleep Mode type of options for the port on the Modem and the USB ports on the computer.
     
    Steve R Jones,
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  4. 2020/03/26
    Bill

    Bill SuperGeek WindowsBBS Team Member

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    If more than one USB port, try a different port. I would also go with a different USB cable.

    Have you tried power cycling the Gateway router?
     
    Bill,
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  5. 2020/03/27
    msilvers50 Lifetime Subscription

    msilvers50 Well-Known Member Thread Starter

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    Power cycling the router did not change the connection inactive interval.
     
    msilvers50,
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  6. 2020/03/29
    msilvers50 Lifetime Subscription

    msilvers50 Well-Known Member Thread Starter

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    Trying a different port on the router didn't help either. The timeout varies but tends to be in the 30 minute range. It used to stay active for days.
     
    msilvers50,
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  7. 2020/03/30
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    The router connects directly to the PC doesn't it? If so, look at that port of the pc for power saving mode.
     
    Steve R Jones,
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  8. 2020/03/30
    msilvers50 Lifetime Subscription

    msilvers50 Well-Known Member Thread Starter

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    The printer, which has given me office-quality robust service for 12 years, is now more frequently giving me fault indicators for its roller, paper and toner as I keep power cycling it. Time for a new one. I'll close this thread with thanks to those who responded.
     
    msilvers50,
    #7

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