Resolved Strike the F1 key to continue

Hello,
A friend of mine brought over his XP computer because it was running really slow and had many other problems. He knows that Microsoft doesn't support XP anymore but wants to wait a little longer until he decides what type of computer to buy.

In the meantime I have run virus protection, malwarebytes, and various other cleaners but this one problem I am not able to resolve.

Every time we turn on the computer we get this message:

Quote:
The AC power adapter type cannot be determined. Your system will operate slower and the battery will not charge.

Please connect a Dell 65W AC adapter or higher for best system operation. To resolve this issue, try to reseat the power adapter.
Strike the F3 key (before the F1 or F2 key) if you do not want to see power warning message again.

Strike the F1 key to continue. F2 to run the setup utility. Press F5 to run onboard diagnostics.

Unquote

We tap the F1 key and windows comes up everytime. I did run the F5 one and received these Error Code 3600.0649 Invalid AC adapter reported.

I would appreciate any help you can provide to solve this problem.

Thank you.

Jean

 

Yes, this is a laptop and I am assuming it is the original power adapter.

 

Could be either AC Adaptor, the power jack, or the mainboard.

 

Does this mean the computer is on the way to fail? Should I just let him know that?

 

On the bottom of the machine there is a Service Tag. You could either post the number here or go to dell.com/support then enter the service tag. You will be able to download the Service Manual to see the procedures on how to replace the Power Jack and/or the Mainboard. Just to get an idea of what to tell your friend.

 

On the bottom of the computer their are several numbers. The service # is:

39XW91


Also the Express Service Code is: 71315500821

Does this help?

Thanks for your time.

 

Dell support site is not recognizing either tag number. What model Dell is it? Is this machine still capable of accessing the internet? If so, go to here and let the site auto detect the product: http://www.dell.com/support/home/us/en/19?c=us&l=en&ref=mb1&s=dhs

 

Here is the information I received from Dell:

Inspiron 6-400
Service Tag: 39XWT91
Express Code: 7131500821

Will this help.

Jean

 

Yes it did help. Thanks. I'm going to check on power jack replacement procedure.

 

Thanks again for your help.

 

I do not know if you want to try this there's soldering involved. Click on the second youtube link titled Dell Inspiron Take Apart / Disassenbly To Replace Power Plug /DC Jack it's runtime is 12:51 Here's that video on how to do it. https://www.google.com/?gws_rd=ssl#q=replace+power+jack+dell+inspiron+6400

 

Thanks for the help. I will pass on the information to my friend. It is too complicated for me. I sure wouldn't like to take the laptop apart even for myself.

Thanks for all the information.

Jean

 

You're Welcome. Glad I could help.