Is the problem my ISP or Verizon

I having a problem in an area I know very little. I tried sending an email with attachment to my wife's phone and received the following rejection (with id information changed or X'd out):

The folks at Verizon are telling me that my ISP, Bresnan, is rejecting the email because it is an SMTP message. In my mind it's Verizon that is rejecting the email because it says:

I told the woman at Verizon that I thought she was wrong and she basically told me that I didn't know what I was talking about. Well just ask my wife... of course I don't know what I'm talking about

If someone who understands the email world would kindly explain the above error notice I would certainly appreciate it

 

Next time you talk to her, tell her she doesn't know what she's talking about

The email was clearly rejected by Verizons server (unless your ISP's delivery failure is being falsified). Try sending a couple more from the same account and see what happens.

 

His ISP didn't reject it, Verizons server did.

 

My sister has Verizon and I had tried to send her some pics earlier this year and got the email back with a similar message. She told me she called Verizon and they said they had updated their filters to not allow any attached pics or mp3s from any outside email providers. But that was probably Feb or Mar of this year. I haven't tried since, I just send them to her email instead.

Mitch

 

Sorry, Steve could you clartify?

I'll say again, Verizon (His wife's ISP rejected), nothing at all to do with Jim's ISP and to be blunt Aries statement above is absolute rubbish. If ISP's refused to transfer mail via SMTP servers outwith their control how are MTA's supposed to transfer mail?

edit:To clarify, yes ISP's will in many case refuse direct connections to SMTP servers not on their network but on this occasion it is clear by the headers that Jim sent the mail through his IPS's SMTP Server.

 

Sorry guy's

It's been a tough week (or two) please ignore everything I've said in this thread and my sincere apologies to Steve and especially Arie.

Jim, the problem is neither your ISP nor Verison's. Set your SMTP client to use Bresnan's Server and hopefully all will be well.

Once again my apologies.

 

Bresnan says:

Wildfire, I think that is what it is set to. To be clear, I opened My Accounts >Properties>Servers and what is listed is correct (mail.bresnan.net). I don't know of any other place to check.

Also, I had sent the error message to Bresnan Help (my ISP) and they said they could find no reason any message would have been rejected. The tech even went so far as to send a message to his phone (also Verizon) and didn't have any problems.

So I was looking at Eudora Tech Support for the 550 error messsage and it was saying that possibly my domain didn't indicate the email was coming from Bresnan... As far as I can tell that isn't the problem either.

I guess if this were easy I wouldn't be having the problem.

 

Ok from the top (keeping a sensible head on), you need to read the headers from bottom to top so...

The above is irrelevant, lets look at the others

This is the refusal, from verizons server. Now what happened here?

What happened?

Then...

Now, without the complete IP address, it's hard to say but the lookups I've done are 69.x.x.x, 64.x.x.x & 66.x.x.x... the 72.x.x.x is the questionable address (I have to think it's yours). If this is one of your ISP's MTA's then there is a problem with cooperation between Bresnan and Verison, if it's (or was) your own IP address then your mobile may not set up correctly. It is difficult to say unless full IP's are supplied, However it does look like bresnan received your email and attempted to pass it on...

Can someone assist... is Bresnan and Verison the same company or a partnership?

 

Wildfire, I sent you a message with the unedited version of the reject message.

You are correct that the IP addresses are, I beleive, mine and correct. I've seen them in the past but then that was in conjunction with a reject message. That would explain some problems. I have to say that I send about a dozen emails daily and reject's are not the norm for this user.

 

Sorry Jim,

The 72.x.x.x was your IP but it's what happened between that dashed line that's important I'm afraid. Mail transfer agents should leave a clear trail in the headers showing where and when emails were rejected...

However, because of the many tricks spammers and worms use many MTA's break the RFC's in an attempt to circumvent any bottlenecks in delivery.

Your header does indicate that your ISP received the mail, however before the dashed line there was indication that Verison rejected the email... (did they even receive it?)

That dashed line is important, it's certainly not part of the RFC's was the mail intercepted by another Verison/Bresnan server (possible virus scanner etc)

There's really no telling.

Try sending the same from a popular ISP and a less popular ISP and see what happens.

FWIW I am 100% against spam but here in the UK it is becoming a major problem, not the spam but the bloody ISP's handling it for us. Personally I receive perhaps 6 spams a month but have had to change ISP's twice in the last two years because they insisted on handling my spam for me (for those easily filtered half a dozen spam I was losing 30-40 legitimate emails).

 

More information needed? I went to the message properties and opened the source, copied that and sent that to you, Wildfire, in a message. Maybe this will tell the tale as there was more information in the source than in the email proper.

Let me know if this helps... Also I appreciate your helping here as I am out of my element (what ever that is).

 

It helps and does suggest that your ISP tried to deliver but Verizon refused to accept, it's still not conclusive though but at the very least it does show a problem between bresnan and verizon. If it's a one off then I'd let it go but if it was regular then I'd contact both ISP's and supply them with the complete headers and let them fight it out (after all you are the customer).

 

I'll send the source to myh ISP and see what they have to say.

Thanks,