Attn noahdfear can't install service packs

It was suggested by goddez1 on the Windows XP page that I post to one of the experts on this forum.

I've had a host of computer problems since June. I had posted on another forum for help. Rather than repeating myself, you can read all about my problems here:

http://forums.spybot.info/showthread.php?p=221588#post221588

A fantastic guy over there helped me through many problems and found lots of crappy stuff hiding on my computer. It seemed to be clean.

I now understand that if I don't install the Service Packs 1a and 3, I'll get reinfected real quick. At first, I couldn't even download SP 1a from the Microsoft website. After more cleaning up, I've been able to download 1a to my desktop but can't seem to get it to install. The great guy at Spybot referred me to this group as he thought it was a problem with my Windows.

Here's my original message on this board and the responses I've gotten:

http://www.windowsbbs.com/windows-xp/76043-cant-install-system-packs.html

Do you think you can help me get to the root of this problem and help me get the service packs installed so I'm protected again?

Thank you so much,
musicteacher
Betsy

 

HJT log for noahdfear

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:19:27 AM, on 8/18/2008
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Comodo\Comodo AntiVirus\CMain.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\Comodo\common\CAVASpy\cavasm.exe
C:\Program Files\Spyware Terminator\sp_rsser.exe
C:\Program Files\Comodo\Comodo AntiVirus\Cavaud.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Comodo\Comodo AntiVirus\cavemsrv.exe
C:\Program Files\AIM95\aim.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us6.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe "
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe "
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - HKLM\..\Run: [cnfgCav] "C:\Program Files\Comodo\Comodo AntiVirus\CMain.exe "
O4 - HKLM\..\Run: [PCPitstop Disk MD Registration Reminder] C:\Program Files\PCPitstop\Disk MD\Reminder.exe
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - S-1-5-18 Startup: AutoTBar.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: AutoTBar.exe (User 'Default user')
O4 - .DEFAULT User Startup: AutoTBar.exe (User 'Default user')
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: America Online 7.0 Tray Icon.lnk = C:\Program Files\America Online 7.0\aoltray.exe
O4 - Global Startup: Exif Launcher.lnk = ?
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/OnlineScanner.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1219026776889
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://a.download.toontown.com/sv1.0.34.14/ttinst.cab
O20 - Winlogon Notify: monln - C:\WINDOWS\SYSTEM32\monln.dll
O23 - Service: Comodo Anti-Virus and Anti-Spyware Service - Comodo Inc. - C:\Program Files\Comodo\common\CAVASpy\cavasm.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe

--
End of file - 6534 bytes

 

Hi Betsy

While TeaTimer is an excellent tool for the prevention of spyware, it can sometimes prevent HijackThis from fixing certain things.
Please disable TeaTimer for now until you are clean. TeaTimer can be re-activated once your HijackThis log is clean.

• Open Spybot Search & Destroy.
• In the Mode menu click "Advanced mode" if not already selected.
• Choose "Yes" at the Warning prompt.
• Expand the "Tools" menu.
• Click "Resident ".
• Uncheck the "Resident "TeaTimer" (Protection of overall system settings) active." box.
• In the File menu click "Exit" to exit Spybot Search & Destroy.

Reboot.


Now, scan again with HijackThis and fix the following items.

O4 - S-1-5-18 Startup: AutoTBar.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: AutoTBar.exe (User 'Default user')
O4 - .DEFAULT User Startup: AutoTBar.exe (User 'Default user')

Post a fresh HijackThis log after rebooting yet again.


See if you can download and install SubInACL from Microsoft. Save it to the desktop, double click to run it (do not change it's default installation path). Let me know how that goes when you post back please.

 

Newest HJT log

I did everything you said and here is the new log. Those AutoTBar things appear to have stuck around. I clicked the little boxes and did what you said. I'm going to try and get the SubInACL next.



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:46:17 AM, on 8/18/2008
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Comodo\common\CAVASpy\cavasm.exe
C:\Program Files\Spyware Terminator\sp_rsser.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\VERITAS Software\Update Manager\sgtray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Comodo\Comodo AntiVirus\CMain.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\Comodo\Comodo AntiVirus\Cavaud.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us6.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe "
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe "
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - HKLM\..\Run: [cnfgCav] "C:\Program Files\Comodo\Comodo AntiVirus\CMain.exe "
O4 - HKLM\..\Run: [PCPitstop Disk MD Registration Reminder] C:\Program Files\PCPitstop\Disk MD\Reminder.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - S-1-5-18 Startup: AutoTBar.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: AutoTBar.exe (User 'Default user')
O4 - .DEFAULT User Startup: AutoTBar.exe (User 'Default user')
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: America Online 7.0 Tray Icon.lnk = C:\Program Files\America Online 7.0\aoltray.exe
O4 - Global Startup: Exif Launcher.lnk = ?
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/OnlineScanner.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1219026776889
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://a.download.toontown.com/sv1.0.34.14/ttinst.cab
O20 - Winlogon Notify: monln - C:\WINDOWS\SYSTEM32\monln.dll
O23 - Service: Comodo Anti-Virus and Anti-Spyware Service - Comodo Inc. - C:\Program Files\Comodo\common\CAVASpy\cavasm.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe

--
End of file - 6133 bytes

 

SubInACL won't open

SubInACL wouldn't open. I got some message that said that it didn't know what program had created it??

 

There's no need to apply Service Pack 1a prior to installing Service Pack 3. These Service Packs are cumulative, meaning they contain all the fixes addressed in prior Service Packs. That said, please click the following link and download the Windows XP Service Pack 3 Network Installation Package for IT Professionals and Developers. Save it to your desktop.

http://www.microsoft.com/downloads/...A8-5E76-401F-BE08-1E1555D4F3D4&displaylang=en

Do not run it yet.


Download RunSubInACL.exe from the following link, saving the file to your desktop. (use the External Mirror 1 link)

http://www.softpedia.com/progDownload/SubInAcl-Download-83641.html

Once saved, close out all other open programs and windows, then double click RunSubInACL.exe to run it. Sit back and wait for it to finish, then restart the computer when done.


Now, please make sure your antivirus program and antispyware program (Comodo and Spyware Terminator) are disabled since they can interfere with the service pack installation. Feel free to disconnect from the internet for now if you'd feel safer with your protection programs disabled.

Now see if you can install Service Pack 3.

 

SP 3 did not install

I did everything exactly as you said. When I clicked on the desktop to install SP 3, it ran for awhile and then displayed this message:

Setup has detected that the version of the Service Pack installed on your system is lower than what is necessary to apply this hotfix.

At minimum, you must have Service Pack 1 installed.

I turned Comodo back on before I reconnected to the internet.

 

Interesting. Guess we can't believe everything we read

Try installing SP1a again. Best to disable security software again first.

 

No 1a

Can't do anything with 1a either, just like before.

 

Please highlight and copy the contents of the code box below.

Code:

@echo off
dir %Systemdrive%\svcsys* /a h /s > check.txt
start notepad check.txt
exit
cls

Click Start>Run and type cmd then hit Enter to open a command window.
Right click in the command window and select Paste.
You drive will be searched for any files whose name begins with svcsys and a text file will open with the results when complete.
If any, please post those results here.

Out of curiosity, did you use one of the following links to get SP1a? (and which one)

http://www.microsoft.com/downloads/...f8-1684-4202-b2d0-c6a43430f12a&displaylang=en

http://www.microsoft.com/downloads/...79-FA3A-48BF-ADE5-023443E29D78&displaylang=en

 

This link to SP 1a

I clicked on this link, provided by the malware expert at the Spybot forum to get 1a. It looks exactly like both of the ones that you posted:

http://www.microsoft.com/downloads/d...displaylang=en

I'm running the other thing now.

 

Volume in drive C is HP_PAVILION
Volume Serial Number is FCD3-BF6A

 

Awaiting your instructions

Anxiously waiting your observations. Prepared to stay up late to work this problem out, if I need to.

Thanks!
musicteacher

 

First, lets see if the registry contains any pointers to svcsys (you are positive the error message says svcsys?)

Download RegSearch.zip and extract the contents of the zip file to it's own folder.
Open the folder and double-click the icon for RegSearch.exe to launch the program.
Enter svcsys on the top line and click OK. After completion, notepad will open with all the found instances, if any. Please post that log here.

I would also like for you to download the SP1a package from the 2nd link in my post above. Delete the one you currently have.

 

My mistake

Is the error you are referring to the one that I get when I try to install SP 1a?

I think perhaps, so I disabled the virus stuff, went offline, and tried to install SP 1a.

The message I get says:

The file c:\windows\servicepackfiles\i386\avc.sys

is open or in use by another application. Close all other applications and then click retry.

So it's avc.sys, not svcsys

 

I followed your instructions from last night about searching the drive. I hope I'm not jumping ahead prematurely, but I substituted avc.sys for svcsys and this is what came up. Is this any help?


Volume in drive C is HP_PAVILION
Volume Serial Number is FCD3-BF6A

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/29/2002 04:33 AM 36,224 avc.sys
1 File(s) 36,224 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

08/04/2004 02:10 AM 38,912 avc.sys
1 File(s) 38,912 bytes

 

OK ......... avc.sys creates a whole different outlook on things. Please disregard my last post entirely.

Please shutdown and disconnect any external devices that are not absolutely necessary for the operation of the computer. The only necessary things are a monitor, keyboard and mouse.
Restart the computer, disable the security software, open the Task Manager and end task on all non-essential processes (try to), then try to run the new SP1a installation file I asked you to download.

Non-essential processes would include those related to HP (hpsysdrv.exe and any other process starting with hp), sgtray.exe, reader_sl.exe, QuickDCF.exe, and sp_rsser.exe

Necessary processes include smss.exe, winlogon.exe, services.exe, lsass.exe, svchost.exe, Explorer.EXE and csrss.exe

 

I did everything you said: I unplugged the scanner, printer, external drive, and speakers. I turned the computer off and back on again. I turned off Comodo and ended all those processes that you listed.

I clicked on the new download, the second link that you had posted, and it went through a bunch of stuff and acted like it was going to work. Then I got this little message:

Not enough quota is available to process this command.

Then something about avc.sys popped up, and then it just stopped.

Suggestions?

 

See if you can successfully download and install WindowsInstaller-KB893803-v2-x86.exe from Microsoft.

If successful, reboot then see if you can install SubInACL as suggested in this post.

 

Great!

Both downloads worked and both seemed to install. Next?