Resolved "Your Microsoft Exchange Server is unavailable."

We had a user log into a terminal for the first time today, because she usually works at a different location. This was the error given when we tried to startup her e-mail. The three options presented were "retry," "work offline," and "cancel. "

- RETRY got me the same error message
- CANCEL, well, it cancelled and closed the program
- WORK OFFLINE gave me the following error, before closing the program:

I logged into this terminal (for the first time, as well) and configured my own mailbox, and was able to connect. I had another user who used that terminal repeatedly, and she was able to connect. I'm able to conclude that this user set up her own Outlook incorrectly.

When prompted for an Exchange server, we type our exchange server name, and then uncheck the box below it (I don't remember what it's for... something about cacheing?), and fill in our Exchange server user name, and then check it, using the verify button on the right. Because it wasn't set up by an IT person, and isntead another staff member, I think something was typed wrong.


EDIT: I was told the fix before even posting. My boss just walked in and helped me out. Here's the answer for anyone else who's learning Exchange and Outlook for the first time: Control Panel > Users > E-Mail > E-Mail Accounts > View or Change Existing E-mail Accounts and then just check the server name that was typed in.

She didn't use the "check" button when generating her e-mail profile, so when she accepted all the information in that step, her profile was trying to connect to a server that no did not existed.

We can learn 4 lessons from this:
1. Always check your spelling.
2. Always check the exact server name you're connecting to.
3. Always use the "Verify" option when you have one.
4. Create a business policy to never let non-IT people supervise installation of anything, even if they *think* they know what they're doing.