XP will not shutdown.

My nephew cant make his pc shutdown. I looked at it and can't find any problems except one yellow device (vga controller) in device manager. Using XP Home, AMD K7-500 mhz, 256meg ram, 65meg hd, 3DForce w/32meg on board AGP video. ???

 

That's probably the problem child. XP does strange things when it's video isn't just right.

Make sure you have the latest set of drivers for whatever video card is in the PC, safe mode boot (F8) and to device manager and remove the yellow marked critter then reboot and load it fresh using the drivers you have.

If that doesn't fix things up you may have a physically bad video card.

 

Thanks Newt, I turned the pc off and back on, as it won't reboot normally, and a virus came up in Norton; Backdoor.Mosuck, I ran viruscan on the whole drive and cleared 5 viruses; I guess my nephew got careless. I found the Jaton NVIDIA 3D Force 32 drivers and d/l’d and installed them. Still have the VGA Controller exception but now the machine reboots fine. I guess it was the viruses that were not allowing a shutdown or re-boot. Any way I still have the video problem. I took a snap of it and here it is. Everything seems to be working fine except for this.



I don't know how to insert and image.