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Resolved XP Pro SP3 Box will not install native USB devices

Discussion in 'Windows XP' started by hamradioguy, 2009/02/11.

  1. 2009/02/11
    hamradioguy

    hamradioguy Inactive Thread Starter

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    I have an XP Pro SP3 box with a USB issue. The system will not install any native USB devices. It will however use any USB device that has an OEM driver from the manufacture.

    When a device that should be native to XP is attached, the system reads the device and displays it correctly, say a jump drive for instance. It will say jump drive found. Installing device. Then your device is ready to use. All looks fine. Within about 10 seconds a new balloon appears saying one or more USB devices are not recognized and of course the device doesn't work. Device manager shows an unknown device under USB.

    Any USB device that has its own driver provided by the manufacture works fine after the driver is installed. The system has 4 USB devices that function fine. Printer, Bluetooth, USB keyboard and mouse, scanner. All of these devices have OEM drivers.

    The system acts like it has lost a link to native USB information. Maybe a DLL that isn't registered correctly? I've tried all the obvious stuff.

    Any help or insight into this one would be greatly appreciated.

    Thanks in advance.
     
  2. 2009/02/11
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi hamradioguy. Welcome to Windowsbbs! :)

    Try going into device manager and uninstalling all the USB devices and then reboot the computer. This will allow windows to redetect the USB devices and reinstall them.
     

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  4. 2009/02/11
    hamradioguy

    hamradioguy Inactive Thread Starter

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    Tried that already. Detects and installs all the usb devices that were previously there. This isn't an issue with USB not working. All devices that came with drivers work fine. Devices that should have native XP support are detected, read and would appear to configure and install. The system reports the device is ready to use, then a few seconds later a new balloon appears saying one or more usb devices unrecognized. Adding a new device that has an OEM driver goes fine. Also after a native device is attached I show an unknown device under USB controller in device manager. No error icons are showing in device manager as well. Going to the unknown device and doing a full scan for a driver yields no results.

    This issue is not due to changes to the system, new programs installed etc. Also, the system was on SP2 when the issue was discovered so I updated it to SP3 hoping that might fix it. No change.

    Another example. A simple Kodak camera. Every box I've connected that camera to found it no problem. This box would not but installing Kodak's Easyshare junk software solved the USB issue for that device.

    Same with the HP printer. Should have had at least some native support but would not configure till HP's software was used (I hate using that ****).

    Bluetooth dongle should have been detected fine, was on every other box its been plugged into but this box required Logitech software to detect it.

    The final straw was installing Real Flight G4.5. The USB joystick should have native support and its specified in their install docs. System reads the joystick, reports it is found in the balloon, says its installing, then its ready to use, then the balloon of death, unrecognized device.

    Is there a way to re-install USB support data into XP?

    Or register that data so XP can use it.

    It's like it's lost all the native USB device support info.


     
  5. 2009/02/11
    PeteC

    PeteC SuperGeek Staff

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  6. 2009/02/13
    hamradioguy

    hamradioguy Inactive Thread Starter

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    Just a followup on this thread. Added a VIA v5 chipset USB 2.0 5 port PCI and those ports work perfectly. Did a BIOS update & chipset update as well but that did not help. Flacky USB on MB. ASUS M2N-MX SE Plus.

    Thanks to all that replied.
     
  7. 2009/02/13
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Great! I am glad you were able to get your issue resolved. :)
     
  8. 2009/02/14
    PeteC

    PeteC SuperGeek Staff

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    Glad to be able to help out :)
     

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