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Resolved word 2000 under win 7 closed after a while

Discussion in 'Windows 7' started by mtomlj, 2010/10/21.

  1. 2010/10/21
    mtomlj

    mtomlj Inactive Thread Starter

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    On a new notebook with windows 7 home premium and office 7 starter, I have loaded office 2000 without problems. With the Word package just opened, after a while a message informs me that the program is not working anymore. Details are as follows:
    problem:Appcrash
    name of application:winword.exe
    vers. appl. 9.003822
    error module: mssp3it.dll
    mod. version: 12.0.0.15
    timestamp of err. mod: 450599a2
    exc. code: 00042175
    ....
    All other programs (Excel, etc) work perfectly.
    I have uninstalled the Office 7 without any changing.
    Online solution provides no answer.
    Any suggestions will be helpfull.
     
    mtomlj,
    #1
  2. 2010/10/21
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Which do you have or do you have both?
     
    Steve R Jones,
    #2


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  4. 2010/10/22
    mtomlj

    mtomlj Inactive Thread Starter

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    Thank you Steve.
    Office 7 was preloaded and now is cancelled. Office 2000 (Office 2000SR-1 Premium) is mine (I have licence).
    I have "repaired "(reloaded) office 2000 after cancellation of office 7.
    It is not a problem of licence since other programs are working.
     
    mtomlj,
    #3
  5. 2010/10/22
    Arie

    Arie Administrator Administrator Staff

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    Arie,
    #4
  6. 2010/10/22
    mtomlj

    mtomlj Inactive Thread Starter

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    Thank you Arie and Steve.
    The problem has been suddenly resolved using windows Update (I don't know how)...
    I have checked the registry key which is still untouched.
    Thank you again
     
    mtomlj,
    #5

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