Windows XP/Firewall/ISP Compuserve

I am running McAfee firewall 7.0. I decided to upgrade compuserve ISP from 6.0 to 7.0 I downloaded 7.0 and my computer froze up in last part of installation. Had to restart my computer. Compuserve could not sign in under 6.0 or 7.0 i finally figured out disabling my firewall was not enough I removed the program.After I stratighten out CS and decided to keep 6.0I re-installed McAfee 7.0But there was an error. I tried to reinstall, wouldn't work. So I thought I had to remove McAfee once again. But this time when I try to remove program I receive this error from Windows:ERROR 1721There is a problem with this windows installer package. A program required for this install to complete could not be run. Contact support personnel or package vendor.

OK...then when I click onto McAfee to run a virus scan i get this error:
The item "vs main.exe" that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly.Problem with this is I am in programs clicking on McAfee, I am not click ing a short cut icon.This is all messed up. Can someone give me a clue on how to starighten this all out?ThanksKaren

 

Try a Manual Uninstall of the app.

Lots of steps but it will get the job done.

If 7.x was an upgrade for you from an earlier version, there may be additional trash left over so maybe you would want to take a look at the manual uninstall instructions for 5.x versions as well.

 

manual firewall removal

I was going to try this removal
How do find the registry editor?

 

Hello bluebaby101

Start > run > type in regedit.

Regards - Charles

 

Charles if you don't want me to bother you anymore I undersand, just let me know.

Apparently I am a computer idiot.
I have never done anything this involved before.
When I am on my home page and I click: start
There is not RUN anywhere.
What am I not seeing?
This whole firewall thing has my computer messed up, I can't access the firewall, but the program is still there UGH!!! I hate computers.

Thanks
Karen

 

Hi bluebaby,

*Charles if you don't want me to bother you anymore I undersand, just let me know.*

LOL, if I or anyone else didn't want be bothered by someone, we wouldn't post replies. Rest assured that it's not a bother.

This is not a matter of being on-line. Best to open the Registry from a "clean" desktop, don't be doing anything else.

When you click on start, there are two columns, on the right you'll see all the shortcuts to My Documents - My pictures - Control Panel and so forth. The last item is run.

What I cannot advise you on is the McAffee removal, don't use it. I can say that it must not be running when trying to remove. That applies to any software to be removed.

Before making any changes to the Registry, make a manual System Restore point. If you don't know how, double click on Help and Support, also in that right hand column under the start menu, and type in System Restore. Lots of info on what it is and how to operate it.

Regards - Charles

 

Yup bluebaby101, what Charles said.

If folks knew how to do everything they needed to do, this forum wouldn't even exist.

If you continue to find that we post 'answers' that don't make sense to you, you might want to change your experience level. Lots of us try to avoid putting in too much detail on a suggestion/recommendation/answer and the more experienced the user, the less detail they will usually get.