Windows XP, applications break

Something happened with my Windows XP - its break 4 applications(non Microsoft): Acrobat Reader, Groove, VoIP program, Blue Tooth utility not work more.

Symptoms:

- I can no upload Acrobat Reader and read pdf files- i can do it only
once after reboot, then if i try upload Acrobat repeteadly, it just
show clock/loading. Reinstalling Acrobat not help.

- 3 other mentioned programs not work any more.

- The Windows behaviour looks strange recently, particularly, it suspends at shuth down.

Suppositions:

Some of this programs use common files and it can affect at system? Some carelessly written application can affect on system and cause problems? For example, Groove is extensive program, use vaste files, include common. But these programs worked earlier.

I have no any idea how to correct Windows. What is algorithm, have someone any ideas?

 

Are you running the home or the pro version of XP?

Start button, run line, eventvwr.exe and OK to open your event viewer. Look in all three logs for errors or warnings that might be related. If you see any that you aren't sure of, open the error, click on the icon below the up/down arrows (copies it to clipboard) and post the event here.

With these symptoms, I'd also suggest a virus scan using an on-line scanner like RAV (link in my signature). Spyware scans couldn't hurt either.

 

I use XP Home edition.

Problems have appeared last 10-12 days; concerning the BlueTooth - its tried to put some unknown "Service Pack 2 ". Now at has removed BlueTooth apps.
I suspect the Groove program( http://groove.net), it uses huge quantity of files, registry settings etc. It looks, that when Groove uploaded(though it now work more) its affect on Acrobar Reader and prevents it to work.
I use Kaspersky antivirus, its updated regular, i a dont think it a virus cause.

Here is logs for last days.

Application logs:
Type Date Time Source Category Event User Computer
Warning 2004.04.19. 12:45:07 Userenv None 1517 SYSTEM NIK
Warning 2004.04.19. 12:45:05 Userenv None 1524 User NIK
Error 2004.04.19. 12:37:52 VSS None 8193 N/A NIK
Error 2004.04.19. 12:37:52 EventSystem (50) 4609 N/A NIK
Information 2004.04.19. 12:33:55 MsiInstaller None 11724 N/A NIK
Error 2004.04.16. 20:02:11 Application Hang None 1001 N/A NIK
Error 2004.04.16. 20:02:00 Application Hang (101) 1002 N/A NIK
Error 2004.04.16. 19:38:29 Application Hang (101) 1002 N/A NIK
Error 2004.04.16. 19:38:28 Application Hang (101) 1002 N/A NIK
Error 2004.04.16. 18:33:13 Application Hang (101) 1002 N/A NIK
Error 2004.04.16. 17:29:42 Application Hang None 1001 N/A NIK
Error 2004.04.16. 17:29:39 Application Hang (101) 1002 N/A NIK
Error 2004.04.16. 17:29:20 Application Hang None 1001 N/A NIK
Error 2004.04.16. 17:29:04 Application Hang (101) 1002 N/A NIK
Error 2004.04.16. 16:46:41 Application Hang (101) 1002 N/A NIK
Error 2004.04.16. 16:39:22 Application Hang (101) 1002 N/A NIK
Error 2004.04.16. 16:27:41 Application Hang (101) 1002 N/A NIK
Error 2004.04.16. 16:18:30 Application Hang (101) 1002 N/A NIK
Error 2004.04.16. 15:27:23 Microsoft Office 10 None 2001 N/A NIK
Warning 2004.04.16. 15:25:34 Userenv None 1524 User NIK
Error 2004.04.16. 14:58:05 Application Hang (101) 1002 N/A NIK
Error 2004.04.16. 11:27:38 Application Hang None 1001 N/A NIK
Error 2004.04.16. 11:27:31 Application Hang (101) 1002 N/A NIK
Warning 2004.04.15. 19:50:44 Userenv None 1517 SYSTEM NIK
Error 2004.04.15. 19:23:00 Application Hang None 1001 N/A NIK
Error 2004.04.15. 19:22:46 Application Hang (101) 1002 N/A NIK
Error 2004.04.15. 19:00:17 Application Hang None 1001 N/A NIK
Error 2004.04.15. 19:00:05 Application Hang (101) 1002 N/A NIK
Error 2004.04.15. 18:14:47 Application Hang (101) 1002 N/A NIK
Error 2004.04.14. 12:54:30 Application Hang (101) 1002 N/A NIK
Information 2004.04.13. 17:09:00 MsiInstaller None 11707 N/A NIK
Information 2004.04.13. 17:05:32 MsiInstaller None 11724 N/A NIK
Information 2004.04.13. 16:51:02 MsiInstaller None 11707 N/A NIK
Information 2004.04.13. 16:47:18 MsiInstaller None 11724 N/A NIK
Error 2004.04.13. 11:35:57 Application Hang (101) 1002 N/A NIK
Warning 2004.04.08. 23:02:15 Userenv None 1517 SYSTEM NIK
Error 2004.04.08. 22:19:30 Application Hang (101) 1002 N/A NIK
Information 2004.04.05. 14:49:49 Winlogon None 1002 N/A NIK
Information 2004.04.05. 14:37:44 MsiInstaller None 11707 N/A NIK
Error 2004.04.01. 11:19:49 Microsoft Office 10 None 2000 N/A NIK
Error 2004.04.01. 10:24:12 Microsoft Office 10 None 2001 N/A NIK
Error 2004.04.01. 9:44:59 Application Hang (101) 1002 N/A NIK

 

SYSTEM LOG -PART1

Type Date Time Source Category Event User Computer
Error 2004.04.19. 12:45:03 DCOM None 10005 SYSTEM NIK
Error 2004.04.19. 12:39:19 Service Control Manager None 7026 N/A NIK
Error 2004.04.19. 12:39:19 Service Control Manager None 7001 N/A NIK
Error 2004.04.19. 12:39:19 Service Control Manager None 7001 N/A NIK
Error 2004.04.19. 12:39:19 Service Control Manager None 7001 N/A NIK
Error 2004.04.19. 12:39:19 Service Control Manager None 7001 N/A NIK
Error 2004.04.19. 12:38:20 DCOM None 10005 SYSTEM NIK
Error 2004.04.19. 12:37:52 DCOM None 10005 SYSTEM NIK
Error 2004.04.19. 12:34:07 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:07 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:06 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:06 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:06 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:06 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:06 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:06 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:06 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:06 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:06 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:05 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:05 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:05 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:05 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:05 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:05 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:05 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:05 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:05 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:04 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:04 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:04 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:04 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:04 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:04 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:04 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:04 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:04 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:03 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:03 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:03 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:03 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:03 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:03 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:03 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:03 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:03 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:02 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:02 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:02 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:02 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:02 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:02 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:02 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:02 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:02 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:02 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:01 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:01 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:01 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:01 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:01 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:01 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:01 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:01 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:01 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:00 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:00 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:00 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:00 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:00 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:00 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:00 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:00 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:34:00 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:59 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:59 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:59 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:59 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:59 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:59 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:59 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:59 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:59 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:59 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:58 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:58 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:58 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:58 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:58 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:58 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:58 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:58 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:58 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:57 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:57 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:57 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:57 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:57 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:57 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:57 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:57 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:57 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:56 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:56 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:56 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:56 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:56 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:56 Service Control Manager None 7023 N/A NIK
Error 2004.04.19. 12:33:56 Service Control Manager None 7023 N/A NIK

 

I'd like to see details on several of those errors. They are probably similar so one of each.

Service Control Manager 7001, 7023, 7026.

Application Hang 1001, 1002.

In your event viwer, double click an event to open it, click the icon below the up/down arrows, paste the details here, and move on to the next one.

 

error details

Here is error details:


Application errors details
-------------------------------


Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 2004.04.13.
Time: 11:35:57
User: N/A
Computer: NIK
Description:
Hanging application EXCEL.EXE, version 10.0.2614.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 45 58 43 45 4c 2e EXCEL.
0018: 45 58 45 20 31 30 2e 30 EXE 10.0
0020: 2e 32 36 31 34 2e 30 20 .2614.0
0028: 69 6e 20 68 75 6e 67 61 in hunga
0030: 70 70 20 30 2e 30 2e 30 pp 0.0.0
0038: 2e 30 20 61 74 20 6f 66 .0 at of
0040: 66 73 65 74 20 30 30 30 fset 000
0048: 30 30 30 30 30 00000
-----------------------------------------------------------------------
Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 2004.04.15.
Time: 19:23:00
User: N/A
Computer: NIK
Description:
Fault bucket 66920545.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 36 36 39 32 30 35 34 35 66920545
0010: 0d 0a ..
------------------------------------------------------

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 8193
Date: 2004.04.19.
Time: 12:37:52
User: N/A
Computer: NIK
Description:
Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80040206.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 52 54 57 52 54 49 43 WRTWRTIC
0008: 32 31 31 33 00 00 00 00 2113....
0010: 57 52 54 57 52 54 49 43 WRTWRTIC
0018: 32 30 37 38 00 00 00 00 2078....
-----------------------------------------------

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1524
Date: 2004.04.19.
Time: 12:45:05
User: NIK\User
Computer: NIK
Description:
Windows cannot unload your classes registry file - it is still in use by other applications or services. The file will be unloaded when it is no longer in use.



For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


----------------------------------------------------------------
System error details
------------------------------------------------------------------

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 2004.04.19.
Time: 12:39:19
User: N/A
Computer: NIK
Description:
The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error:
A device attached to the system is not functioning.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
------------------------------------------------------------------------------

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 2004.04.19.
Time: 12:34:07
User: N/A
Computer: NIK
Description:
The Application Management service terminated with the following error:
The specified module could not be found.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

---------------------------------------------------------------------------
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 2004.04.19.
Time: 12:39:19
User: N/A
Computer: NIK
Description:
The following boot-start or system-start driver(s) failed to load:
Fips
IPSec
Klif
MRxSmb
NetBIOS
NetBT
Processor
RasAcd
Rdbss
Tcpip

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
---------------------------------------------------------------------------

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 2004.04.16.
Time: 15:24:57
User: NIK\User
Computer: NIK
Description:
The server {F3A614DC-ABE0-11D2-A441-00C04F795683} did not register with DCOM within the required timeout.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

 

Thanks. Got a few problems for sure.

Unless you are one of the rare few folks actually using the volumn shadow copy feature, go to services and set startup on
Volume Shadow Copy Service and
MS Software Shadow Copy Provider
to disabled. Probably on manual now.

In Device Manager, check for any devices showing a yellow ! symbol to indicate they aren't working right. If you find any, remove them and lets see if XP will reload them properly at boot time.

Clear the contents of all of your event logs. Easier to see what is still giving problems that way.

Reboot to safe mode and click on start then run and enter sfc /scannow and OK. Note the space after sfc. You will need your CD in the drive.

Post back after all that is done.

 

Thank you. I suspected, that the problem is connected with Groove; so I have uninstalled it then installed anew. Now Groove and Acrobat Reader works, OK.
Though I do not know precisely, what caused these problems. So, should I nevertheless change services which you have specified?