Windows won't shut down using start button

I had virus and monitor problems a few weeks ago and all of them seem to be worked out except for one thing. When I try to shut Windows down using the start button and selecting either shut down or restart nothing happens. Everything looks normal it just returns to the normal desktop. I can shut down using my power button if I hold it 5 seconds and when I reboot everything is fine but I'd like to be able to do a normal shutdown using the start button again.

 

Hi

You may find some helpful information HERE regarding your shudown issue.

It seems there can be many reasons


Hope one of the solutions helps.

miniB