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Windows Updates fail with 57E error

Discussion in 'Windows 7' started by CharleyDog, 2012/02/09.

  1. 2012/02/09
    CharleyDog

    CharleyDog Inactive Thread Starter

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    Unable to install 2007 Microsoft Office Suite SP3 and also Security Update for MS Office PowerPoint 2007 KB2596764. Both fail with error message 'MicrosoftUpdate_0000057E'. I have tried all suggested fixes, such as Windows Update Troubleshooter (which reports "fixed some problems ", but 57E failure persists). Also tried MS Fixit, which shows no solution for my problem.
     
  2. 2012/02/10
    Arie

    Arie Administrator Administrator Staff

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    Post the last 250 - or so - lines from your WindowsUpdate.log.

    Type %windir%\WindowsUpdate.log in the Search programs and files box on the Start menu & press Enter.
     
    Arie,
    #2

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  4. 2012/02/10
    CharleyDog

    CharleyDog Inactive Thread Starter

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    I have the requested WindowsUpdate.log file, but I am stuck on a simple step, which would be easy if I had an email address for you to send it to. Would you please help me out?
     
  5. 2012/02/10
    Admin.

    Admin. Administrator Administrator Staff

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    As I said:

     
  6. 2012/02/10
    CharleyDog

    CharleyDog Inactive Thread Starter

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    My problem is, I don't know how to post this file on this website. Alternatively, do you have an email address, so that I can send you my WindowsUpdate.log file as an Attachment? :eek:
     
  7. 2012/02/10
    Admin.

    Admin. Administrator Administrator Staff

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    Copy/Paste around 200-250 lines. No need for the whole file.
     
  8. 2012/02/10
    CharleyDog

    CharleyDog Inactive Thread Starter

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    The desired file is on my computer as C:\users\CharleyDog\WindowsUpdates.log. Are you able to download it?
     
  9. 2012/02/10
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    We can't download anything from your PC. You need to open that file up and then copy and paste the last 250 lines or so in another post here in this thread.
     
  10. 2012/02/11
    CharleyDog

    CharleyDog Inactive Thread Starter

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    I'm afraid that I am not communicating. Please give me a link to which I can attach the 200 to 250 lines of my Windows Update log. For some reason I am unable to paste the data into this message!
     
  11. 2012/02/11
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Right were you just posted. Just copy the lines and then paste them here.
     
  12. 2012/02/11
    CharleyDog

    CharleyDog Inactive Thread Starter

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    It is evident that I am not getting through to anybody here. I don't know if it is my computer, my system, or my software. I am unable to get my windows update log into my thread. Since no one wants to give me the help I need, I'll just have to drop this whole thing and get a solution from some other source. I'm not happy.
     
  13. 2012/02/11
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    CharleyDog, the only way that we can help you is if you can post the last 200-250 lines of the WindowsUpdate.log file in your next reply. That way we can see what the error messages are when you attempt to run Windows Update and help you find a solution. If you are offering to e-mail the file to Arie then why can't you just post the last couple of hundred lines of the Windows Update logfile?

    If you can't copy and paste the last few lines of the logfile in your next reply for some reason, do you get an error message? What happens when you try to paste the results in this thread?
     
  14. 2012/02/11
    rsinfo

    rsinfo SuperGeek Alumni

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    Open the file in notepad. Goto end & copy last 100-150 lines. Now open your browser, login to WindowsBBS & paste the lines in your message.
     
  15. 2012/02/11
    Admin.

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  16. 2012/02/11
    CharleyDog

    CharleyDog Inactive Thread Starter

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    I managed to get this part of the WindowsUpdate.log into this Reply window. I hope this is adequate.

    2012-02-10 10:15:47:826 1032 1b90 Agent * Online = Yes; Ignore download priority = No
    2012-02-10 10:15:47:826 1032 1b90 Agent * Criteria = "( IsInstalled = 0 and IsHidden = 0 and IsAssigned = 1 and Type='Software' ) "
    2012-02-10 10:15:47:826 1032 1b90 Agent * ServiceID = {00000000-0000-0000-0000-000000000000} Third party service
    2012-02-10 10:15:47:826 1032 1b90 Agent * Search Scope = {Machine}
    2012-02-10 10:15:47:865 1032 1b90 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-02-10 10:15:47:891 1032 1b90 Misc Microsoft signed: Yes
    2012-02-10 10:15:50:205 1032 1b90 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-02-10 10:15:50:211 1032 1b90 Misc Microsoft signed: Yes
    2012-02-10 10:15:50:255 1032 1b90 Agent Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://download.windowsupdate.com/v9/microsoftupdate/redir/muauth.cab
    2012-02-10 10:15:50:255 1032 1b90 Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
    2012-02-10 10:15:50:261 1032 1b90 Misc Microsoft signed: Yes
    2012-02-10 10:15:50:284 1032 1b90 Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
    2012-02-10 10:15:50:291 1032 1b90 Misc Microsoft signed: Yes
    2012-02-10 10:15:50:697 1032 1b90 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
    2012-02-10 10:15:50:710 1032 1b90 Misc Microsoft signed: Yes
    2012-02-10 10:15:50:725 1032 1b90 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
    2012-02-10 10:15:50:730 1032 1b90 Misc Microsoft signed: Yes
    2012-02-10 10:15:50:735 1032 1b90 PT +++++++++++ PT: Synchronizing server updates +++++++++++
    2012-02-10 10:15:50:735 1032 1b90 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://www.update.microsoft.com/v6/ClientWebService/client.asmx
    2012-02-10 10:15:55:946 1032 1b90 Agent WARNING: Failed to evaluate Installed rule, updateId = {2BB8F7BC-D043-419E-B1D3-337501FB7BB7}.101, hr = 80242013
    2012-02-10 10:15:59:976 1032 1b90 Handler FATAL: UH: 0x80070490: EvaluateApplicability failed in CCbs::EvaluateApplicability
    2012-02-10 10:16:00:050 1032 1b90 Agent WARNING: Failed to evaluate Installed rule, updateId = {F9164872-3E27-4410-B4FC-038814549BB1}.100, hr = 80070490
    2012-02-10 10:16:02:162 1032 1b90 Handler FATAL: UH: 0x80070490: EvaluateApplicability failed in CCbs::EvaluateApplicability
    2012-02-10 10:16:02:770 1032 1b90 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
    2012-02-10 10:16:02:776 1032 1b90 Misc Microsoft signed: Yes
    2012-02-10 10:16:02:811 1032 1b90 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
    2012-02-10 10:16:02:817 1032 1b90 Misc Microsoft signed: Yes
    2012-02-10 10:16:02:823 1032 1b90 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
    2012-02-10 10:16:02:823 1032 1b90 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://www.update.microsoft.com/v6/ClientWebService/client.asmx
    2012-02-10 10:16:03:640 1032 1b90 Agent * Added update {D229593C-1E79-473C-AB23-2E3C7F73F3F8}.100 to search result
    2012-02-10 10:16:03:640 1032 1b90 Agent * Added update {7EC1A3D1-87DD-4552-B8C8-FCA1EF07E5EB}.106 to search result
    2012-02-10 10:16:03:640 1032 1b90 Agent * Found 2 updates and 70 categories in search; evaluated appl. rules of 1879 out of 2708 deployed entities
    2012-02-10 10:16:03:641 1032 1b90 Agent *********
    2012-02-10 10:16:03:641 1032 1b90 Agent ** END ** Agent: Finding updates [CallerId = ]
    2012-02-10 10:16:03:641 1032 1b90 Agent *************
    2012-02-10 10:16:03:659 4448 9dc COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = <NULL>]
    2012-02-10 10:16:03:663 4448 9dc COMAPI - Updates found = 2
    2012-02-10 10:16:03:663 4448 9dc COMAPI ---------
    2012-02-10 10:16:03:663 4448 9dc COMAPI -- END -- COMAPI: Search [ClientId = <NULL>]
    2012-02-10 10:16:03:663 4448 9dc COMAPI -------------
    2012-02-10 10:16:08:641 1032 1b90 Report REPORT EVENT: {4CF6A3B9-7A12-429F-AD0A-F36210AA57D5} 2012-02-10 10:16:03:641-0800 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 Success Software Synchronization Windows Update Client successfully detected 2 updates.
    2012
    2012-02-10 10:14:35:156 1032 1b90 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update E11A5B14-B497-41EF-8B2F-3BC1FA43A5FA is "PerUpdate" regulated and can NOT download. Sequence 2331 vs AcceptRate 1000.
    2012-02-10 10:14:35:156 1032 1b90 DnldMgr * Update is not allowed to download due to regulation.
    2012-02-10 10:14:35:156 1032 1b90 DnldMgr *********** DnldMgr: New download job [UpdateId = {53BF87A2-BEDF-4DEF-B0EC-9637613C3429}.100] ***********
    2012-02-10 10:14:35:156 1032 1b90 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 53BF87A2-BEDF-4DEF-B0EC-9637613C3429 is "PerUpdate" regulated and can NOT download. Sequence 2331 vs AcceptRate 1000.
    2012-02-10 10:14:35:156 1032 1b90 DnldMgr * Update is not allowed to download due to regulation.
    2012-02-10 10:14:35:156 1032 1b90 DnldMgr *********** DnldMgr: New download job [UpdateId = {99DDB078-B780-4605-8FAC-9607FE56450D}.100] ***********
    2012-02-10 10:14:35:156 1032 1b90 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 99DDB078-B780-4605-8FAC-9607FE56450D is "PerUpdate" regulated and can NOT download. Sequence 2331 vs AcceptRate 1000.
    2012-02-10 10:14:35:157 1032 1b90 DnldMgr * Update is not allowed to download due to regulation.
    2012-02-10 10:14:35:157 1032 1b90 DnldMgr *********** DnldMgr: New download job [UpdateId = {61D33DE7-9582-41E3-82FC-3E0F970B60F3}.100] ***********
    2012-02-10 10:14:35:157 1032 1b90 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 61D33DE7-9582-41E3-82FC-3E0F970B60F3 is "PerUpdate" regulated and can NOT download. Sequence 2331 vs AcceptRate 1000.
    2012-02-10 10:14:35:157 1032 1b90 DnldMgr * Update is not allowed to download due to regulation.
    2012-02-10 10:14:35:157 1032 1b90 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 5759334E-84BB-4BBD-AFB4-1FAB39FF6A33 is "PerUpdate" regulated and can NOT download. Sequence 2331 vs AcceptRate 1000.
    2012-02-10 10:14:35:157 1032 1b90 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update E11A5B14-B497-41EF-8B2F-3BC1FA43A5FA is "PerUpdate" regulated and can NOT download. Sequence 2331 vs AcceptRate 1000.
    2012-02-10 10:14:35:157 1032 1b90 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 53BF87A2-BEDF-4DEF-B0EC-9637613C3429 is "PerUpdate" regulated and can NOT download. Sequence 2331 vs AcceptRate 1000.
    2012-02-10 10:14:35:157 1032 1b90 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 99DDB078-B780-4605-8FAC-9607FE56450D is "PerUpdate" regulated and can NOT download. Sequence 2331 vs AcceptRate 1000.
    2012-02-10 10:14:35:157 1032 1b90 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 61D33DE7-9582-41E3-82FC-3E0F970B60F3 is "PerUpdate" regulated and can NOT download. Sequence 2331 vs AcceptRate 1000.
    2012-02-10 10:14:35:157 1032 1b90 DnldMgr *********** DnldMgr: New download job [UpdateId = {140009CA-EC69-487F-883E-4E30EE9A4D1B}.106] ***********
    2012-02-10 10:14:35:158 1032 1b90 DnldMgr * All files for update were already downloaded and are valid.
    2012-02-10 10:14:35:162 1032 1b90 Agent *********
    2012-02-10 10:14:35:162 1032 13fc AU >>## RESUMED ## AU: Download update [UpdateId = {7EC1A3D1-87DD-4552-B8C8-FCA1EF07E5EB}, succeeded]
    2012-02-10 10:14:35:162 1032 1b90 Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates]
    2012-02-10 10:14:35:162 1032 1b90 Agent *************
    2012-02-10 10:14:35:163 1032 13fc AU AU checked download status and it changed: Downloading is paused
    2012-02-10 10:14:35:163 1032 13fc AU Setting AU scheduled install time to 2012-02-11 11:00:00
    2012-02-10 10:14:35:163 1032 13fc AU Successfully wrote event for AU health state:0
    2012-02-10 10:14:35:166 1032 13fc AU Successfully wrote event for AU health state:0
    2012-02-10 10:14:39:422 1032 1b90 Report REPORT EVENT: {B799866D-25CF-4BE2-A160-42D5FBF86AE3} 2012-02-10 10:14:35:164-0800 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎Saturday, ‎February ‎11, ‎2012 at 3:00 AM: - Security Update for Microsoft Office PowerPoint 2007 (KB2596764)
    2012-02-10 10:14:39:422 1032 1b90 Report CWERReporter finishing event handling. (00000000)
    2012-02-10 10:14:50:076 1032 1654 AU No pending client directive
    2012-02-10 10:15:47:818 4448 11ec Misc =========== Logging initialized (build: 7.5.7601.17514, tz: -0800) ===========
    2012-02-10 10:15:47:818 4448 11ec Misc = Process: C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
    2012-02-10 10:15:47:818 4448 11ec Misc = Module: C:\Windows\SysWOW64\wuapi.dll
    2012-02-10 10:15:47:818 4448 11ec COMAPI -------------
    2012-02-10 10:15:47:818 4448 11ec COMAPI -- START -- COMAPI: Search [ClientId = <NULL>]
    2012-02-10 10:15:47:818 4448 11ec COMAPI ---------
    2012-02-10 10:15:47:825 1032 1b90 Agent *************
    2012-02-10 10:15:47:826 4448 11ec COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = <NULL>]
    2012-02-10 10:15:47:826 1032 1b90 Agent ** START ** Agent: Finding updates [CallerId = ]
    2012-02-10 10:15:47:826 1032 1b90 Agent *********
    2012-02-10 10:15:47:826 1032 1b90 Agent * Online = Yes; Ignore download priority = No
    2012-02-10 10:15:47:826 1032 1b90 Agent * Criteria = "( IsInstalled = 0 and IsHidden = 0 and IsAssigned = 1 and Type='Software' ) "
    2012-02-10 10:15:47:826 1032 1b90 Agent * ServiceID = {00000000-0000-0000-0000-000000000000} Third party service
    2012-02-10 10:15:47:826 1032 1b90 Agent * Search Scope = {Machine}
    2012-02-10 10:15:47:865 1032 1b90 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-02-10 10:15:47:891 1032 1b90 Misc Microsoft signed: Yes
    2012-02-10 10:15:50:205 1032 1b90 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-02-10 10:15:50:211 1032 1b90 Misc Microsoft signed: Yes
    2012-02-10 10:15:50:255 1032 1b90 Agent Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://download.windowsupdate.com/v9/microsoftupdate/redir/muauth.cab
    2012-02-10 10:15:50:255 1032 1b90 Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
    2012-02-10 10:15:50:261 1032 1b90 Misc Microsoft signed: Yes
    2012-02-10 10:15:50:284 1032 1b90 Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
    2012-02-10 10:15:50:291 1032 1b90 Misc Microsoft signed: Yes
    2012-02-10 10:15:50:697 1032 1b90 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
    2012-02-10 10:15:50:710 1032 1b90 Misc Microsoft signed: Yes
    2012-02-10 10:15:50:725 1032 1b90 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
    2012-02-10 10:15:50:730 1032 1b90 Misc Microsoft signed: Yes
    2012-02-10 10:15:50:735 1032 1b90 PT +++++++++++ PT: Synchronizing server updates +++++++++++
    2012-02-10 10:15:50:735 1032 1b90 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://www.update.microsoft.com/v6/ClientWebService/client.asmx
    2012-02-10 10:15:55:946 1032 1b90 Agent WARNING: Failed to evaluate Installed rule, updateId = {2BB8F7BC-D043-419E-B1D3-337501FB7BB7}.101, hr = 80242013
    2012-02-10 10:15:59:976 1032 1b90 Handler FATAL: UH: 0x80070490: EvaluateApplicability failed in CCbs::EvaluateApplicability
    2012-02-10 10:16:00:050 1032 1b90 Agent WARNING: Failed to evaluate Installed rule, updateId = {F9164872-3E27-4410-B4FC-038814549BB1}.100, hr = 80070490
    2012-02-10 10:16:02:162 1032 1b90 Handler FATAL: UH: 0x80070490: EvaluateApplicability failed in CCbs::EvaluateApplicability
    2012-02-10 10:16:02:770 1032 1b90 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
    2012-02-10 10:16:02:776 1032 1b90 Misc Microsoft signed: Yes
    2012-02-10 10:16:02:811 1032 1b90 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
    2012-02-10 10:16:02:817 1032 1b90 Misc Microsoft signed: Yes
    2012-02-10 10:16:02:823 1032 1b90 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
    2012-02-10 10:16:02:823 1032 1b90 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://www.update.microsoft.com/v6/ClientWebService/client.asmx
    2012-02-10 10:16:03:640 1032 1b90 Agent * Added update {D229593C-1E79-473C-AB23-2E3C7F73F3F8}.100 to search result
    2012-02-10 10:16:03:640 1032 1b90 Agent * Added update {7EC1A3D1-87DD-4552-B8C8-FCA1EF07E5EB}.106 to search result
    2012-02-10 10:16:03:640 1032 1b90 Agent * Found 2 updates and 70 categories in search; evaluated appl. rules of 1879 out of 2708 deployed entities
    2012-02-10 10:16:03:641 1032 1b90 Agent *********
    2012-02-10 10:16:03:641 1032 1b90 Agent ** END ** Agent: Finding updates [CallerId = ]
    2012-02-10 10:16:03:641 1032 1b90 Agent *************
    2012-02-10 10:16:03:659 4448 9dc COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = <NULL>]
    2012-02-10 10:16:03:663 4448 9dc COMAPI - Updates found = 2
    2012-02-10 10:16:03:663 4448 9dc COMAPI ---------
    2012-02-10 10:16:03:663 4448 9dc COMAPI -- END -- COMAPI: Search [ClientId = <NULL>]
    2012-02-10 10:16:03:663 4448 9dc COMAPI -------------
    2012-02-10 10:16:08:641 1032 1b90 Report REPORT EVENT: {4CF6A3B9-7A12-429F-AD0A-F36210AA57D5} 2012-02-10 10:16:03:641-0800 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 Success Software Synchronization Windows Update Client successfully detected 2 updates.
    2012
     
  17. 2012/02/11
    Evan Omo

    Evan Omo Computer Support Technician Staff

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  18. 2012/02/11
    CharleyDog

    CharleyDog Inactive Thread Starter

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    Evan Omo -- I tried your suggestion by following all the steps. Unfortunately, no change. I noticed on the progress bar for the KB2596764m update item, that it goes to about 40% of completion, at which point it indicates update installation failure. I hope that this can narrow down the problem.
     
  19. 2012/02/12
    Arie

    Arie Administrator Administrator Staff

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  20. 2012/02/13
    CharleyDog

    CharleyDog Inactive Thread Starter

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    I'll make it brief, because I had no success with your three suggestions. The troublershooter reported Problems Fixed with a green checkmark, but the original problem persisted. The same is substantially true with the other two methods. The third one said Issues found - Repaired Windows Update components, and Fixed. When I tried to install the two updates in question, they both failed with 57E. I am wondering now, since these updates concern my MS Office 2007 Suite, should I uninstall it, and then reinstall it?
     
  21. 2012/02/13
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Yes I would try that and see if you can get those updates to install after reinstalling Office 2007.

    Also to make sure you have no corrupt Windows files on your system, click Start< All Programs< Accessories< Right click Command Prompt and click Run as Administrator.

    When Command Prompt opens type sfc /scannow and hit enter. When the process finishes, reboot the computer and then see if you can install those updates.
     

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