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Resolved [Windows updates fail to install]

Discussion in 'Windows 7' started by eclyde1936, 2014/03/23.

  1. 2014/03/23
    eclyde1936

    eclyde1936 Well-Known Member Thread Starter

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    I am using Windows 7. Windows updates tells me that there are 31 important updates available. When I click "Install updates" it first downloads them, then tells me "Failed 31 updates. The number of updates has been slowly increasing over the past couple of weeks. Any suggestions, please?
     
  2. 2014/03/23
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi eclyde1936, Welcome to Windowsbbs! :)

    Have you tried downloading and installing each update from the Microsoft Download center site and seeing if each one successfully installs?
     

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  4. 2014/03/23
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Hi eclyde1936, When the Updates downloaded did you check boxes to install the selected updates? Neil.
     
  5. 2014/03/24
    eclyde1936

    eclyde1936 Well-Known Member Thread Starter

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    Hi, Neil.
    Thanks for the suggestion. All of the boxes were checked before the download began. There was no opportunity to see if they were still checked before installation.
    Regards,
    Clyde.
     
  6. 2014/03/24
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    What happens if you try my suggestion in my last post?
     
  7. 2014/03/24
    eclyde1936

    eclyde1936 Well-Known Member Thread Starter

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    Evan,
    Sorry, I missed your post earlier. Yes, I previously tried that - with a 100% failure rate! But since further updates have been added since then, I'll retry, but without holding much hope of success.
    Thanks and regards,
    Clyde.
     
  8. 2014/03/25
    tallin

    tallin Well-Known Member

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    rickduley likes this.
  9. 2014/03/25
    eclyde1936

    eclyde1936 Well-Known Member Thread Starter

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    Evan,
    I've retried them all, but without success.
    Thanks anyway.
    Regards,
    Clyde.
     
  10. 2014/03/25
    eclyde1936

    eclyde1936 Well-Known Member Thread Starter

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    Tallin,
    Thanks for the suggestions. I've tried them both, but they have not helped at all.
    Regards,
    Clyde.
     
  11. 2014/03/25
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    Are you by chance running Computer Associates Internet Security.
     
  12. 2014/03/25
    Evan Omo

    Evan Omo Computer Support Technician Staff

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  13. 2014/03/25
    eclyde1936

    eclyde1936 Well-Known Member Thread Starter

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    No, not Computer Associates. I run AVG.
    Thanks for the interest.
    Regards,
    Clyde.
     
  14. 2014/03/27
    Arie

    Arie Administrator Administrator Staff

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  15. 2014/03/27
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    You're welcome.
     
  16. 2014/03/27
    eclyde1936

    eclyde1936 Well-Known Member Thread Starter

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    Arie,
    Yes. I did this. It proved to be of no help.
    Regards,
    Clyde.
     
  17. 2014/03/27
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Did performing a clean boot help at all?

    If you click Start< Run and type eventvwr.msc and hit enter, expand the Windows Logs and go the System area. Look for any Windows Update errors that are recorded there and see if Event Viewer recorded the error message of the Windows Updates then post that message here.

    If that is too difficult to perform then click Start< Run and type windowsupdate.log and hit enter. Save the log on your desktop and attach the log file in your next reply so I can review it.
     
  18. 2014/03/28
    eclyde1936

    eclyde1936 Well-Known Member Thread Starter

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    Hi, Evan,
    Thanks for taking an interest. I tried running eventvwr.msc, but when I then went to the system area, there were over 28000 entries, which is a little overwhelming. It is easy to find ones about errors, but many of them seemed unrelated to windows update - e.g., "The LiveUpdate service terminated unexpectedly. It has done this 1 time(s). "
    OR "Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80070422'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly. "
    OR "The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
    The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. "
    OR "The previous system shutdown at 6:30:36 PM on ‎28/‎03/‎2014 was unexpected. "
    OR "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. "
    OR "Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80070422'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly. "
    And so it goes on. Much of this is geekspeak beyond me.
    I have saved the windowsupdate.log, but cannot see how to attach it to this. And I thought I was reasonably proficient with computers!
    Regards,
    Clyde.
     
  19. 2014/03/28
    tallin

    tallin Well-Known Member

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    Attached Files:

    Last edited: 2014/03/28
    eclyde1936 likes this.
  20. 2014/03/28
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    To attach a file click the Go Advanced button when you are posting a reply on Windowsbbs. Then scroll down and click the Manage Attachments button. This will open a new tab where you can upload your file. Click the browse button and navigate to where you saved the Windows Update log file. Then click Open and click the Upload button to upload the file.

    Please note that Windowsbbs only allows text files with a max file size of 250 Kilobytes to be uploaded. Since you may not be able to upload the entire file please attach the log file with the last 100 or so lines of the log file.
     
  21. 2014/03/29
    eclyde1936

    eclyde1936 Well-Known Member Thread Starter

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    Hi again, Evan.
    I tried to fo,low this through, but after clicking the Go Advanced button, I could not find any link to Manage attachments. I'll try copying it below:
    2014-03-29 07:57:43:288 1460 9f4 Agent Update {C1B7618E-4D9C-4FC4-9643-2D0EC0C764FA}.200 is pruned out due to potential supersedence
    2014-03-29 07:57:43:288 1460 9f4 Agent Update {72399CAB-88E6-462E-8D9D-71EB2DD7CED8}.201 is pruned out due to potential supersedence
    2014-03-29 07:57:43:288 1460 9f4 Agent Update {383E29D9-9D68-4679-A5A7-1FDDED1E35B9}.201 is pruned out due to potential supersedence
    2014-03-29 07:57:43:288 1460 9f4 Agent * Added update {9094C063-60E0-422C-BD63-CCDBFB0573B5}.201 to search result
    2014-03-29 07:57:43:288 1460 9f4 Agent Update {139D4BBF-D0BA-44C1-A1F7-1A8AC9A990EF}.200 is pruned out due to potential supersedence
    2014-03-29 07:57:43:288 1460 9f4 Agent Update {02243EFD-1822-43C2-8FE9-54F06DD1A77A}.201 is pruned out due to potential supersedence
    2014-03-29 07:57:43:288 1460 9f4 Agent * Added update {456197CA-06FF-4BCF-AEAE-C5183E3AE72F}.103 to search result
    2014-03-29 07:57:43:288 1460 9f4 Agent * Added update {9C5E43A3-3AE9-434D-B105-A9D7902D5F9F}.200 to search result
    2014-03-29 07:57:43:288 1460 9f4 Agent Update {6992D853-9269-4A2A-84A5-8C725A59117E}.201 is pruned out due to potential supersedence
    2014-03-29 07:57:43:288 1460 9f4 Agent * Added update {A9A6C2B1-23C6-4819-AEFE-53268ADD0DF7}.200 to search result
    2014-03-29 07:57:43:288 1460 9f4 Agent * Added update {718557A7-7579-47D9-8AFA-75F85E0107B3}.200 to search result
    2014-03-29 07:57:43:288 1460 9f4 Agent * Added update {C63BF9D1-4E36-4A62-9D46-668C1660F1AB}.200 to search result
    2014-03-29 07:57:43:288 1460 9f4 Agent * Added update {CE66B1DA-254A-48D9-A9B7-EDD594B6C028}.200 to search result
    2014-03-29 07:57:43:288 1460 9f4 Agent * Added update {BDEE879C-1672-4AE5-A24D-A57ECA75E4E8}.200 to search result
    2014-03-29 07:57:43:288 1460 9f4 Agent Update {FCC70EE7-6B4A-4112-AACF-974A2D67A91D}.200 is pruned out due to potential supersedence
    2014-03-29 07:57:43:288 1460 9f4 Agent * Added update {50F2C2B2-8674-45E2-A546-BC6E5E19FCD9}.200 to search result
    2014-03-29 07:57:43:288 1460 9f4 Agent * Added update {400D135F-03E5-45B5-A44B-16EF70722C4F}.201 to search result
    2014-03-29 07:57:43:288 1460 9f4 Agent Update {21724335-01B5-4FB4-899C-22471C3F4D5A}.200 is pruned out due to potential supersedence
    2014-03-29 07:57:43:288 1460 9f4 Agent * Added update {3188A7D3-91D0-4780-897F-1990C4B3E952}.201 to search result
    2014-03-29 07:57:43:288 1460 9f4 Agent * Added update {73AB9CEA-FA20-4D92-9719-F01F13F613C1}.201 to search result
    2014-03-29 07:57:43:288 1460 9f4 Agent * Found 28 updates and 79 categories in search; evaluated appl. rules of 3496 out of 4943 deployed entities
    2014-03-29 07:57:43:288 1460 9f4 Agent *********
    2014-03-29 07:57:43:288 1460 9f4 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
    2014-03-29 07:57:43:288 1460 9f4 Agent *************
    2014-03-29 07:57:43:319 1460 11f8 AU >>## RESUMED ## AU: Search for updates [CallId = {5F43DB0E-D469-4FEB-9851-43854744ECD4}]
    2014-03-29 07:57:43:319 1460 11f8 AU # 28 updates detected
    2014-03-29 07:57:43:350 1460 11f8 AU #########
    2014-03-29 07:57:43:350 1460 11f8 AU ## END ## AU: Search for updates [CallId = {5F43DB0E-D469-4FEB-9851-43854744ECD4}]
    2014-03-29 07:57:43:350 1460 11f8 AU #############
    2014-03-29 07:57:43:350 1460 11f8 AU Successfully wrote event for AU health state:0
    2014-03-29 07:57:43:350 1460 11f8 AU #############
    2014-03-29 07:57:43:350 1460 11f8 AU ## START ## AU: Refresh featured updates info
    2014-03-29 07:57:43:350 1460 11f8 AU #########
    2014-03-29 07:57:43:350 1460 11f8 AU No featured updates available.
    2014-03-29 07:57:43:350 1460 11f8 AU #########
    2014-03-29 07:57:43:350 1460 11f8 AU ## END ## AU: Refresh featured updates info
    2014-03-29 07:57:43:350 1460 11f8 AU #############
    2014-03-29 07:57:43:350 1460 11f8 AU AU setting next detection timeout to 2014-03-29 15:20:07
    2014-03-29 07:57:43:350 1460 11f8 AU Successfully wrote event for AU health state:0
    2014-03-29 07:57:43:428 1460 11f8 AU Successfully wrote event for AU health state:0
    2014-03-29 07:57:43:428 1460 9f4 Report CWERReporter finishing event handling. (00000000)
    2014-03-29 07:57:43:428 1460 9f4 Report CWERReporter finishing event handling. (00000000)
    2014-03-29 07:57:43:444 1460 9f4 Report REPORT EVENT: {F4BC7E81-8CB9-42E7-A797-154412745A10} 2014-03-29 07:56:16:519+1100 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 Success Software Synchronization Windows Update Client successfully detected 28 updates.
    2014-03-29 07:57:43:444 1460 9f4 Report CWERReporter finishing event handling. (00000000)
    2014-03-29 07:57:43:444 1460 9f4 Report CWERReporter finishing event handling. (00000000)
    2014-03-29 07:57:43:444 1460 9f4 Report CWERReporter finishing event handling. (00000000)
    2014-03-29 07:57:43:444 1460 9f4 Report REPORT EVENT: {A84ACBA9-AEF1-48E0-BC01-8BDFEAD944A0} 2014-03-29 07:57:43:288+1100 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 28 updates.
    2014-03-29 07:57:43:444 1460 9f4 Report CWERReporter finishing event handling. (00000000)
    2014-03-29 07:57:43:444 1460 9f4 Report CWERReporter finishing event handling. (00000000)
    2014-03-29 07:57:43:444 1460 9f4 Report CWERReporter finishing event handling. (00000000)
    2014-03-29 07:57:48:358 1460 9f4 Report CWERReporter finishing event handling. (00000000)
    2014-03-29 09:55:04:590 1460 14e8 Agent *************
    2014-03-29 09:55:04:621 1460 14e8 Agent ** START ** Agent: Finding updates [CallerId = ]
    2014-03-29 09:55:04:621 1460 14e8 Agent *********
    2014-03-29 09:55:04:621 1460 14e8 Agent * Online = Yes; Ignore download priority = No
    2014-03-29 09:55:04:621 1460 14e8 Agent * Criteria = "IsInstalled=0 and Type='Driver' "
    2014-03-29 09:55:04:652 1460 14e8 Agent * ServiceID = {00000000-0000-0000-0000-000000000000} Third party service
    2014-03-29 09:55:04:652 1460 14e8 Agent * Search Scope = {Machine}
    2014-03-29 09:55:05:479 1460 14e8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2014-03-29 09:55:05:900 1460 14e8 Misc Microsoft signed: Yes
    2014-03-29 09:55:06:181 1460 14e8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2014-03-29 09:55:06:196 1460 14e8 Misc Microsoft signed: Yes
    2014-03-29 09:55:06:274 1460 14e8 Agent Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://ds.download.windowsupdate.com/v10/1/microsoftupdate/redir/muauth.cab
    2014-03-29 09:55:06:274 1460 14e8 Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
    2014-03-29 09:55:06:274 1460 14e8 Misc Microsoft signed: Yes
    2014-03-29 09:55:06:508 1460 14e8 Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
    2014-03-29 09:55:06:540 1460 14e8 Misc Microsoft signed: Yes
    2014-03-29 09:55:16:321 1460 14e8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
    2014-03-29 09:55:16:337 1460 14e8 Misc Microsoft signed: Yes
    2014-03-29 09:55:16:368 1460 14e8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
    2014-03-29 09:55:16:383 1460 14e8 Misc Microsoft signed: Yes
    2014-03-29 09:55:16:446 1460 14e8 PT +++++++++++ PT: Synchronizing server updates +++++++++++
    2014-03-29 09:55:16:446 1460 14e8 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx
    2014-03-29 09:56:13:467 1460 14e8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
    2014-03-29 09:56:13:467 1460 14e8 Misc Microsoft signed: Yes
    2014-03-29 09:56:13:514 1460 14e8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
    2014-03-29 09:56:13:514 1460 14e8 Misc Microsoft signed: Yes
    2014-03-29 09:56:13:529 1460 14e8 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
    2014-03-29 09:56:13:529 1460 14e8 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx
    2014-03-29 09:56:15:011 1460 14e8 Agent * Found 0 updates and 79 categories in search; evaluated appl. rules of 3496 out of 4943 deployed entities
    2014-03-29 09:56:15:042 1460 14e8 Agent *********
    2014-03-29 09:56:15:042 1460 14e8 Agent ** END ** Agent: Finding updates [CallerId = ]
    2014-03-29 09:56:15:042 1460 14e8 Agent *************
    2014-03-29 09:56:20:067 1460 14e8 Report REPORT EVENT: {6FD5CA47-6283-4F22-99D6-243514B3903F} 2014-03-29 09:56:15:042+1100 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 Success Software Synchronization Windows Update Client successfully detected 0 updates.
    2014-03-29 09:56:20:067 1460 14e8 Report CWERReporter finishing event handling. (00000000)
    2014-03-30 09:57:32:531 1460 1410 AU AU deferring detection until wake-up from hibernation
    2014-03-30 09:57:36:493 1460 1410 AU AU setting next sqm report timeout to 2014-03-30 22:57:36
    2014-03-30 09:57:44:683 1460 1410 AU Successfully wrote event for AU health state:0
    2014-03-30 09:57:46:571 1460 1410 AU Triggering Online detection (non-interactive)
    2014-03-30 09:57:59:612 1460 1410 AU Successfully wrote event for AU health state:0
    2014-03-30 09:57:59:628 1460 1410 AU Successfully wrote event for AU health state:0
    2014-03-30 09:59:11:602 1460 1958 Report CWERReporter finishing event handling. (00000000)
    2014-03-30 09:59:11:602 1460 1958 Report CWERReporter finishing event handling. (00000000)
    2014-03-30 09:59:11:602 1460 1958 Report CWERReporter finishing event handling. (00000000)
    2014-03-30 09:59:11:602 1460 1958 Report CWERReporter finishing event handling. (00000000)
    2014-03-30 09:59:11:602 1460 1958 Report CWERReporter finishing event handling. (00000000)
    2014-03-30 09:59:11:602 1460 1958 Report CWERReporter finishing event handling. (00000000)
    2014-03-30 09:59:11:602 1460 1958 Report CWERReporter finishing event handling. (00000000)
    2014-03-30 09:59:12:741 1460 1958 Report CWERReporter finishing event handling. (00000000)
    Regards,
    Clyde
     

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