Windows Vista Windows update question

Please move this if it's in the wrong section.
Using Windows update, I manually selected the following 11 updates to install: KB2789646, 2797052, 2790655, 890830, 2778344, 2789652, 2792100, 2805527, 2780091, 2779494, 2310138.

After installing, I had trouble with IE9, and some sites wouldn't load. A Windows connection check, and a check with my ISP showed no connection issues.

I used System Restore and restored to the point just before the update was installed. Now the system appears to function as before.

Upon going back into Windows Update, in update history, those 11 updates still show as successfully installed with the later time date. But it also shows that those same 11 updates need to be downloaded and installed.

I'm thinking that the 2797052 update for IE9 is what caused the problem, but how would I know for sure if it did, or which one caused my problem?

Are those 11 updates loaded? If not, how do I delete them from the update history? I thought about going in Windows Update and uninstalling them, but not sure if that's a good idea.

And what to do about the 11 still showing that they need to downloaded and installed?

Please advise on how to proceed at this point. Thanks.

 

Well it is a little late now, but before doing a SR, I would have uninstalled them all or one at a time to see if I could find the culprit.
SR may have done more harm than good as you can see. Have you tried to UNDO the SR?

 

I had thought about that, but after I did the system restore. The only thing that doesn't look right is the fact that the updates still show as installed.
I could try to undo the restore, then uninstall the updates, but I wanted to wait and see if anybody offered a better idea.
How about trying to uninstall them without undoing the system restore? Thanks.

Update: When opening Windows Update, and clicking on View Update History on the left side of the window, it shows the updates were loaded.
However, when clicking on View Update History in the main window, none of them are listed. The last update listed is 9 days earlier. For some reason, none of the Microsoft Security Essentials updates are listed in the View Update History in the main window although there was one automatically downloaded early this morning before the daily scheduled security scan ran. But they are listed on the left side of the window. Is that because the Security Essentials updates aren't able to be uninstalled?

So after System Restore ran, it looks like there is some discrepancy in the update history, but the updates aren't actually loaded.
Now, I'm thinking that I should run 1 update at a time with the IE9 one last, and check after each one to see which caused the problem. Then uninstalling the offending update. If it turns out that the last one is causing the problem, how important for security would it be to just disregard that one? Ideas? Thanks again.

 

Hi, just a simple question - are you using MSE (Microsoft Security Essentials)?
If not, you wont need the Updates pertaining to MSE. Neil.

 

Yes and no on the updates to MSE. I use it and never shut the PC off. Sometimes an update for it will come in with the regular updates from MS and I always check it. The check time that I have might be just before the time when one came out. I guess that I would get it the next check time.

 

Thanks MrBill, I was thinking about XP dummy. Here's some info from MS regarding KB2797052.
http://www.microsoft.com/en-us/download/details.aspx?id=36558

Might be worth a look. Neil.

 

I'm still confused. As I see it now, my computer is at the restore point just before I downloaded and installed the updates. Everything is operating as it did prior to the update install with the exception that the updates show as successfully installed in the update history, but not in the place where I would uninstall them. And I get the message that I need to install the updates, so the updates aren't on the computer.

Now, I think I should ignore the update history, and attempt to download and install the updates one at a time and see which one caused the problem. Leaving the IE9 update for last. If that is the offending update, how critical would it be to ignore it? And why would a security update for IE9 cause problems? I haven't found a read that says it does.

I do use MSE, do not shut off the cpu, and have it check for updates prior to it running every early AM. They sometimes load one at a time at night, or with a group of updates in a manual install. Those have been installing OK.

I'd like to get this resolved before too much time has elapsed since the system restore. I know this is lengthy, but I need some suggestions. Any ideas? Thanks.

 

Thanks for the reply.

That's what I was thinking too. I'll do the updates one at a time, see if the problem occurs after each one, and save the IE9 one for last. I'm guessing that the IE update caused the problem because that's where the problem showed up, but that might not be the case.

Whichever one does cause the problem will obviously be uninstalled, but why would any update interfere? Thanks.

 

Thanks again for the reply.

My cpu has had the same configuration for years; I haven't added anything lately. So if anything is interferring, it's been there a while.

MSE has only detected a few trojans over the years, and they were quarantined and deleted.

What additional spyware/malware scans should I do to see if there is something that MSE has missed? Thanks.

 

Thanks again for the reply.

If the problem re-occurs, how would I check IE9? I could uninstall it, then reinstall it again? Like maybe it got corrupted? Thanks

 

Ok. Thanks for all of your help so far.

 

Many thanks to Arie for advising me on how to proceed.

I installed all of the updates, one at a time, and checked the operation of IE9 after each one. It would appear that everything works as it should after the complete update install.

So I guess this thread is "resolved ". The troubling aspect is I have no idea what caused the problem in the first place. It's always been my experience that problems don't fix themselves; maybe computers are different.

What is a good adware/maleware scanner? I used to use Spybot and Ad-Aware. Maybe there is a gremlin hiding somewhere that MSE hasn't found.

Thanks again.

 

If you will look at my signature, that is all I use on 7 of my PC's. Have all my friends using the same stuff.

SpywareBlaster. Silently blocks malware,etc.
http://www.majorgeeks.com/downloadget.php?id=2859&file=9&evp=61b0e8ad41924a03c37615f4682b4cef

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Please download Malwarebytes' Anti-Malware (MBAM) to your Desktop.
http://majorgeeks.com/downloadget.php?id=5756&file=9&evp=693ee0b20204960edfd909666f809b26

* DoubleClick mbam-setup.exe and follow the prompts to install MBA-M.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version if one is available. There are always new updates to the definitions.
* Once the program has loaded, select Perform full scan, then choose the drive(s) then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected if malware is found.
* When MBA-M finishes, Notepad will open with the log. The log can be retrieved by opening up MBAM and clicking on the Logs Tab at the top of the program .

Reboot the computer

MBAM updates everyday. I like most others use the FREE version. I usually update everything weekly. Run when I suspect something.

 

Thanks for the info.
I'm guessing you run MSE all the time, and just run the others manually as scans?
Where do you download those programs from? Their website? Thanks

 

Try FileHippo.com to choose your selection.
I believe Broni (Malware Spec) suggests Spybot Search & Destroy may be behind the times and he suggests SuperAntiSpyware Version 5.6.1014 may be better. Neil.

 

I gave the links to MBAM and SpywareBlaster in my last post. From MajorGeeks which host a lot of these downloads. I have used them for probably 10 years or longer and never had a problem with them. Just click on them and then choose to Run or Save. It is your choice. I always choose Run and then let them install.