Windows Update Page Will Not Load

No matter how I access the www.update.microsoft.com page, it will not load and IE hands. The only way to get my system back is to C.A.D. and stop IE. It hasn't been working for about 90 days. I am running XP SP2, IE 7, Trend Virus, and Cyber-Sitter. I even tried it with Virus and Content Blocker off and security setting at medium. All other web pages work.

 

Have you tried it with Cyber-Sitter disabled?

Check to be sure pc clock-date is correct.
http://support.microsoft.com/?scid=kb;en-us;836942
http://v4.windowsupdate.microsoft.com/troubleshoot
http://support.microsoft.com/gp/wusupport
http://windowsxp.mvps.org/aupolicy.htm
http://www3.telus.net/dandemar/wufix.htm
http://www.kellys-korner-xp.com/xp_u.htm
http://support.microsoft.com/?scid=kb;en-us;905226&spid=1173&sid=global
http://support.microsoft.com/kb/919749
http://support.microsoft.com/kb/822798
http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp
http://www.microsoft.com/downloads/...roductID=38DF6AB1-13D4-409C-966D-CBE61F040027

Are you getting the following error message:
"[Error number: 0x8DDD0004]
The website has encountered a problem and cannot display the page you are trying to view. Take the following steps to try solving the problem:
Refresh the page.
In Internet Explorer, delete your Temporary Internet Files by going to the Tools menu and clicking Internet Options.
Close and then re-open Internet Explorer.

Internet Explorer (Add-ons Disabled) mode only prevents the use of ActiveX controls, including those used by the Microsoft Update website. To get updates using this browser mode, you need to turn on Automatic Updates on your computer or visit the Windows Update website.

If these steps don’t work, try visiting the site later or using the resources provided below.
For self-help options:


Frequently Asked Questions
Find Solutions
Windows Update Newsgroup
For assisted support options:
Microsoft Online Assisted Support (no-cost for update-related issues)

Read more about steps you can take to resolve this problem (error number 0x8DDD0004) yourself. "

 

Hi, cole59. Welcome to Windows BBS!

I think Pete typo'd the 3rd URL he provided. I think it should be
http://download.windowsupdate.com
(without the period between windows and update).

Pete, I'm sorry, I was about to PM you this info so you could make a stealthy fix in your post but cole59 might have already read your post and might miss the fix (since edits do not trigger thread update e-mail alerts).

 

Yes, that works. Goes to
http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us


Also might be of interst:
http://www.microsoft.com/downloads/Search.aspx?displaylang=en

http://www.microsoft.com/technet/contactus.mspx

 

Still Not Fixed Yet

In reply to all of your helpful suggestion/quesitons...
No, I still don't have it fixed yet
No, I don't get any error code, what I get is a blank web page and the load bar at the bottom showing 3 green bars filled in, and there it sits for ever with the hour glass on the cursor and only a C.A.D end will clear it.
Yes, I have tried it with my Trend & Cybersitter disabled and I have put the update links in my "okay" lists in Trend, Cybersitter, and IE.
It is frustrating because I now get security warnings that I have 6 pataches to update (from the Trend security module).
I'm going to re-read all your postings and see if I missed something. I'm on DSL and had automatic updates turned on and it worked fine for a year or more, until now.