1. You are viewing our forum as a guest. For full access please Register. WindowsBBS.com is completely free, paid for by advertisers and donations.

Resolved [Windows update gives error 80073712 trying to update]

Discussion in 'Windows 7' started by colinito, 2012/09/02.

Page 1 of 3
  1. 2012/09/02
    colinito

    colinito Well-Known Member Thread Starter

    Joined:
    2007/12/06
    Messages:
    97
    Likes Received:
    2
    Hello Everyone,
    For family reasons, I have been away for 8 months and have returned to try to find missing updates.
    When trying to search I get a message stating that "An error occurred while checking for new updates for your computer." Code 80073712
    I tried to obtain help for this error and have been unable to do so.
    Does anyone have any advice please?
    Colinito
     
    colinito,
    #1
  2. 2012/09/02
    Arie

    Arie Administrator Administrator Staff

    Joined:
    2001/12/27
    Messages:
    15,174
    Likes Received:
    412
    Arie,
    #2


  3. to hide this advert.

  4. 2012/09/02
    colinito

    colinito Well-Known Member Thread Starter

    Joined:
    2007/12/06
    Messages:
    97
    Likes Received:
    2
    There are so many of them, do I have to download ALL of them, and they are numbered - I have no idea which I have missed - or is there one which will work for all the downloads that I have missed?
    Colinito
     
    colinito,
    #3
  5. 2012/09/02
    Admin.

    Admin. Administrator Administrator Staff

    Joined:
    2001/12/30
    Messages:
    6,680
    Likes Received:
    104
    I'm sorry, but the Microsoft article gives you exact & clear instructions what to do, so take a minute to actually read it please.
     
    Admin.,
    #4
  6. 2012/09/02
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

    Joined:
    2005/12/31
    Messages:
    3,752
    Likes Received:
    338

    So many of what, instruction steps or Windows Updates?
     
    SpywareDr,
    #5
  7. 2012/09/02
    colinito

    colinito Well-Known Member Thread Starter

    Joined:
    2007/12/06
    Messages:
    97
    Likes Received:
    2
    System Update Readiness Tools.
    However, I will go back, as Arie says, and see if I can see more on the subject. When I opened the page there were pages and pages of SURTs underneath oneanother! So I foolishly didn't go any further to check what happens further on!
    I shall return and let you know!

    Colinito
     
    colinito,
    #6
  8. 2012/09/02
    colinito

    colinito Well-Known Member Thread Starter

    Joined:
    2007/12/06
    Messages:
    97
    Likes Received:
    2
    I returned to the page and was directed to File- Windows, 6.1-KB947821-v22.x86.msu
    I chose English and saved it and then installed it.
    The instructions said - "This tool is being offered because an inconsistency was found in the Windows servicing store which may prevent the successful installation of future updates, service packs, and software. "
    I thought that that was good and, after it was installed I thought I would check to see if there were more updates that I'd missed since December 2011 because that must have cleared the problem. On clicking Windows update -
    I got the error message again - 80073712.
    I am a bit at a loss - I realise I do not have any great computer skills, but I suppose I am doing something wrong.
    My apologies if I appear a bit dense by writing all this, but I know no other way of explaining.

    Colinito
     
    colinito,
    #7
  9. 2012/09/02
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

    Joined:
    2005/12/31
    Messages:
    3,752
    Likes Received:
    338
    SpywareDr,
    #8
  10. 2012/09/02
    Evan Omo

    Evan Omo Computer Support Technician Staff

    Joined:
    2006/09/10
    Messages:
    7,901
    Likes Received:
    510
    Evan Omo,
    #9
  11. 2012/09/02
    colinito

    colinito Well-Known Member Thread Starter

    Joined:
    2007/12/06
    Messages:
    97
    Likes Received:
    2
    Hello Spyware Doctor,
    I tried that and ran the Fix programme. I tried to update aftyerwards and got the same 80073712 error message.
    I filled in the following pages of the fixit programme - which reported 'Repair W.Update Components' (twice - one beneath the other) and a 'fixed' with a green tick/check beside both.
    The fixit programme ended by stating that there 'were no components to fix'!

    Colinito
     
    colinito,
    #10
  12. 2012/09/02
    colinito

    colinito Well-Known Member Thread Starter

    Joined:
    2007/12/06
    Messages:
    97
    Likes Received:
    2
    I have SP1 installed.
    I tried the scan, After I started the scannow, it came up with "Beginning system scan. This process will take some time. "
    Then - "Windows Resource Protection could not perform the requested operation "
    Then - "C:\Windows\System32>_ (and the underscore is flashing and has been doing so for 20 minutes)
    I suppose it will not do any scanning for some reason?

    Colinito
     
    colinito,
    #11
  13. 2012/09/03
    Arie

    Arie Administrator Administrator Staff

    Joined:
    2001/12/27
    Messages:
    15,174
    Likes Received:
    412
    Arie,
    #12
  14. 2012/09/03
    colinito

    colinito Well-Known Member Thread Starter

    Joined:
    2007/12/06
    Messages:
    97
    Likes Received:
    2
    Hello Arie,
    Thank you for your reply.
    I followed the instructions listed in your link.
    I repeated the instruction that I had done earlier -running the System File Checker with the sfc /scannow directive. I had the same result - I was informed that "Windows Resource Protection could not perform the requested operation." So I exited the programme, as before.
    I then went to the System Restore option.
    I had only 9 dates. 5 of them dated between 2010 and 2012 were unobtainable. I chose the oldest which was 28.8.2012.
    After the system was restored, I tried to update windows - I received the same error - 80073712
    Back to "sqaure one" again!

    regards

    colinito
     
    colinito,
    #13
  15. 2012/09/03
    Arie

    Arie Administrator Administrator Staff

    Joined:
    2001/12/27
    Messages:
    15,174
    Likes Received:
    412
    Do this:

    • Click Start, and in the Search programs and files box on the start menu, type CMD, then press Ctrl+Shift+Enter (this will get you an elevation prompt for an Administrator command prompt).
    • At the command prompt, type net stop wuauserv, then press Enter.
    • Next type cat /dev/null > %windir%\WindowsUpdate.log then press Enter (ignore the error that 'cat' isn't recognised... it still does what it is supposed to do).
    • Lastly type net start wuauserv, then press Enter.
    • Now repeat the action that normally leads to the Windows Update error.
    • Once completed, enter %windir%\WindowsUpdate.log in the Search programs and files box on the start menu and copy/paste the contents of the file in your next post.
     
    Arie,
    #14
  16. 2012/09/03
    colinito

    colinito Well-Known Member Thread Starter

    Joined:
    2007/12/06
    Messages:
    97
    Likes Received:
    2
    Hello Arie,

    I tried to, post the log but I got this message-

    "The text that you have entered is too long (1561318 characters). Please shorten it to 55000 characters long. "

    How much of it do you want, or can I post it as an attachment? (I have copied it to a Word document and saved it in my computer)

    Rregards

    Colinito
     
    colinito,
    #15
  17. 2012/09/03
    Admin.

    Admin. Administrator Administrator Staff

    Joined:
    2001/12/30
    Messages:
    6,680
    Likes Received:
    104
    You should be able to attach it, but save/attach it as a TXT file.
     
    Admin.,
    #16
  18. 2012/09/03
    colinito

    colinito Well-Known Member Thread Starter

    Joined:
    2007/12/06
    Messages:
    97
    Likes Received:
    2
    Thanks, Arie, I'll try.
    It is saved in my computer as a text document. I can find no way to re-save it in any other form.
    I have tried attaching it but I am informed that it is an invalid file.

    (sorry to appear a bit silly but my computer skills are somewhat wanting!)

    Colinito
     
    colinito,
    #17
  19. 2012/09/03
    Admin.

    Admin. Administrator Administrator Staff

    Joined:
    2001/12/30
    Messages:
    6,680
    Likes Received:
    104
    When you have the %windir%\WindowsUpdate.log open, select File > Save As from the menu. Change the .log extension to .txt and save it to your desktop.

    Then attach here.
     
    Admin.,
    #18
  20. 2012/09/03
    colinito

    colinito Well-Known Member Thread Starter

    Joined:
    2007/12/06
    Messages:
    97
    Likes Received:
    2
    Arie,
    More problems. I did another scan and clicked on the File on the finished scan, chose 'Save As." When I went to the bottom Save As Type choices there were only Text Documents (*.docx) or All FIles (*.*) NO other choices.

    Regards

    colinito
     
    colinito,
    #19
  21. 2012/09/03
    Admin.

    Admin. Administrator Administrator Staff

    Joined:
    2001/12/30
    Messages:
    6,680
    Likes Received:
    104
    No idea what you mean by "scan ".

    As I posted before: enter %windir%\WindowsUpdate.log in the Search programs and files box on the start menu.
     
    Admin.,
    #20
Page 1 of 3

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...