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Windows starting problem - BSOD probable cause ntkrpamp.exe

Discussion in 'Windows XP' started by qoosghoune, 2009/12/19.

  1. 2009/12/19
    qoosghoune

    qoosghoune Inactive Thread Starter

    Joined:
    2009/12/18
    Messages:
    1
    Likes Received:
    0
    Hi and thanks for any help with my problem...

    Info:
    Sony Vaio notebook
    Processor: Intel Core2Duo T7500
    RAM: 2 gb
    GPU: NVIDIA 8400M GS
    HDD: 150 gb fujitsu
    OP: XP Pro SP2

    Problem:
    BSOD, probable cause indicated as ntkrpamp.exe

    Last few days, when i am shutting down computer, during the closing screens, a message box appears saying "Error..." computer shuts down and i can't read the rest.

    When i start computer again, safe mode screen appears; saying the "Windows didn't start successfully. Whether i choose the "last known good configuration ", "start windows normally" or even "safe mode ", MOSTLY an instant BSOD appears and it goes back to safe mode screen i mentioned above. Generally after a few tries Windows start.


    Dump data:
    Opened log file 'c:debuglog.txt'

    Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Documents and Settings\Burcin\Local Settings\Temp\WERbc28.dir00\Mini121809-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
    Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 2600.xpsp_sp2_qfe.090804-1435
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c720
    Debug session time: Fri Dec 18 22:47:56.468 2009 (GMT+2)
    System Uptime: 0 days 0:00:26.187
    Loading Kernel Symbols
    ....................................................................................................................................
    Loading User Symbols
    Loading unloaded module list
    ...
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 10000050, {f69663f8, 0, 805c9837, 2}


    Could not read faulting driver name


    Probably caused by : ntkrpamp.exe ( nt!PopSystemButtonHandler+111 )

    Followup: MachineOwner
    ---------

    1: kd> !analyze -v;r;kv;lmtn;.logclose;q
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced. This cannot be protected by try-except,
    it must be protected by a Probe. Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: f69663f8, memory referenced.
    Arg2: 00000000, value 0 = read operation, 1 = write operation.
    Arg3: 805c9837, If non-zero, the instruction address which referenced the bad memory
    address.
    Arg4: 00000002, (reserved)

    Debugging Details:
    ------------------


    Could not read faulting driver name



    READ_ADDRESS: f69663f8

    FAULTING_IP:
    nt!PopSystemButtonHandler+111
    805c9837 8b5010 mov edx,dword ptr [eax+10h]

    MM_INTERNAL_CODE: 2

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    BUGCHECK_STR: 0x50

    PROCESS_NAME: System

    LAST_CONTROL_TRANSFER: from 805c94bd to 805c9837

    STACK_TEXT:
    ba513d24 805c94bd 8a579518 8a588838 8a671238 nt!PopSystemButtonHandler+0x111
    ba513d3c 80529b05 80562370 8056385c 8aabcda8 nt!PopPolicyWorkerMain+0x25
    ba513d7c 80538547 80000000 00000000 8aabcda8 nt!PopPolicyWorkerThread+0xbf
    ba513dac 805ceca4 80000000 00000000 00000000 nt!ExpWorkerThread+0xef
    ba513ddc 80545ebe 80538458 00000001 00000000 nt!PspSystemThreadStartup+0x34
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    nt!PopSystemButtonHandler+111
    805c9837 8b5010 mov edx,dword ptr [eax+10h]

    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: nt!PopSystemButtonHandler+111

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME: ntkrpamp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 4a78232a

    FAILURE_BUCKET_ID: 0x50_nt!PopSystemButtonHandler+111

    BUCKET_ID: 0x50_nt!PopSystemButtonHandler+111

    Followup: MachineOwner
    ---------

    eax=f69663e8 ebx=00000000 ecx=80555458 edx=fffffffe esi=8a671238 edi=00000000
    eip=805c9837 esp=ba513d18 ebp=ba513d24 iopl=0 nv up ei pl nz na pe nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010206
    nt!PopSystemButtonHandler+0x111:
    805c9837 8b5010 mov edx,dword ptr [eax+10h] ds:0023:f69663f8=????????
    ChildEBP RetAddr Args to Child
    ba513d24 805c94bd 8a579518 8a588838 8a671238 nt!PopSystemButtonHandler+0x111 (FPO: [Non-Fpo])
    ba513d3c 80529b05 80562370 8056385c 8aabcda8 nt!PopPolicyWorkerMain+0x25 (FPO: [0,0,0])
    ba513d7c 80538547 80000000 00000000 8aabcda8 nt!PopPolicyWorkerThread+0xbf (FPO: [Non-Fpo])
    ba513dac 805ceca4 80000000 00000000 00000000 nt!ExpWorkerThread+0xef (FPO: [Non-Fpo])
    ba513ddc 80545ebe 80538458 00000001 00000000 nt!PspSystemThreadStartup+0x34 (FPO: [Non-Fpo])
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16
    start end module name
    804d7000 806e2000 nt ntkrpamp.exe Tue Aug 04 15:01:46 2009 (4A78232A)
    806e2000 80702c80 hal halmacpi.dll Thu Jun 23 03:05:52 2005 (42B9FCE0)
    b7797000 b77ae480 dump_atapi dump_atapi.sys Wed Aug 04 08:59:41 2004 (41107B4D)
    b77d7000 b77e9000 Tosrfhid Tosrfhid.sys Thu Mar 01 09:53:10 2007 (45E68666)
    b7839000 b7854d00 tosrfbd tosrfbd.sys Mon Apr 23 15:20:04 2007 (462CA474)
    b7861000 b7863900 Dxapi Dxapi.sys Fri Aug 17 23:53:19 2001 (3B7D843F)
    b787d000 b78ebc00 mrxsmb mrxsmb.sys Fri Oct 24 14:10:39 2008 (4901AD2F)
    b78ec000 b7916a00 rdbss rdbss.sys Fri May 05 12:47:55 2006 (445B1F4B)
    b7917000 b7980000 SPBBCDrv SPBBCDrv.sys Thu Feb 01 11:58:41 2007 (45C1B9D1)
    b7980000 b7991000 SRTSPX SRTSPX.SYS Fri Jan 12 04:11:05 2007 (45A6EE39)
    b7991000 b79b2c80 afd afd.sys Thu Aug 14 12:51:42 2008 (48A4002E)
    b79b3000 b79dac00 netbt netbt.sys Wed Aug 04 09:14:36 2004 (41107ECC)
    b79db000 b79fe000 SYMEVENT SYMEVENT.SYS Sat Dec 16 02:30:34 2006 (45833E2A)
    b79fe000 b7a2b100 SYMTDI SYMTDI.SYS Tue Jan 09 04:31:16 2007 (45A2FE74)
    b7a2c000 b7a4cf00 ipnat ipnat.sys Thu Sep 30 01:28:36 2004 (415B3714)
    b7a4d000 b7aa4f80 tcpip tcpip.sys Fri Jun 20 13:45:10 2008 (485B8A36)
    b7aa5000 b7ab7400 ipsec ipsec.sys Wed Aug 04 09:14:27 2004 (41107EC3)
    b7ba0000 b7c51b00 HSF_CNXT HSF_CNXT.sys Fri May 19 03:25:48 2006 (446D108C)
    b7c52000 b7d43d80 HSF_DPV HSF_DPV.sys Fri May 19 03:26:29 2006 (446D10B5)
    b7d44000 b7d76d80 HSFHWAZL HSFHWAZL.sys Fri May 19 03:25:52 2006 (446D1090)
    b7d77000 b7d98700 portcls portcls.sys Tue Mar 16 20:58:17 2004 (40574E49)
    b7d99000 b7eb6940 sthda sthda.sys Thu May 10 19:00:01 2007 (46434181)
    b8f24000 b8f7ce80 update update.sys Mon Apr 23 13:32:54 2007 (462C8B56)
    b8f7d000 b8fad100 rdpdr rdpdr.sys Wed Aug 04 09:01:10 2004 (41107BA6)
    b8fc6000 b8fc8f80 mouhid mouhid.sys Fri Aug 17 23:47:57 2001 (3B7D82FD)
    b8fd6000 b8fe6e00 psched psched.sys Wed Aug 04 09:04:16 2004 (41107C60)
    b8fe7000 b8ffd680 ndiswan ndiswan.sys Wed Aug 04 09:14:30 2004 (41107EC6)
    b904e000 b905d900 Cdfs Cdfs.SYS Wed Aug 04 09:14:09 2004 (41107EB1)
    b905e000 b9066e80 tosrfbnp tosrfbnp.sys Mon Nov 20 10:55:14 2006 (45616D72)
    b906e000 b9078380 tosrfusb tosrfusb.sys Mon Jun 11 08:25:27 2007 (466CDCC7)
    b908e000 b9096d80 HIDCLASS HIDCLASS.SYS Wed Aug 04 09:08:18 2004 (41107D52)
    b909e000 b90d4000 a565d7i5 a565d7i5.SYS Wed Dec 03 20:18:18 2008 (4936CD6A)
    b90d4000 b90f6680 ks ks.sys Wed Aug 04 09:15:20 2004 (41107EF8)
    b90f7000 b9110be0 Apfiltr Apfiltr.sys Mon Nov 22 06:31:10 2004 (41A16B8E)
    b9111000 b91dd000 ti21sony ti21sony.sys Mon Apr 23 21:27:48 2007 (462CFAA4)
    b91dd000 b921c680 yk51x86 yk51x86.sys Thu Apr 12 16:59:54 2007 (461E3B5A)
    b921d000 b9438300 NETw4x32 NETw4x32.sys Thu Jun 21 14:43:23 2007 (467A645B)
    b9439000 b945f000 HDAudBus HDAudBus.sys Fri Aug 13 03:45:52 2004 (411C0F40)
    b945f000 b9481e80 USBPORT USBPORT.SYS Wed Aug 04 09:08:34 2004 (41107D62)
    b9482000 b9495780 VIDEOPRT VIDEOPRT.SYS Wed Aug 04 09:07:04 2004 (41107D08)
    b9496000 b9b1ef80 nv4_mini nv4_mini.sys Fri Sep 28 18:38:37 2007 (46FD1FFD)
    b9b68000 b9b6bc80 mssmbios mssmbios.sys Wed Aug 04 09:07:47 2004 (41107D33)
    b9ba0000 b9bba580 Mup Mup.sys Wed Aug 04 09:15:20 2004 (41107EF8)
    b9bbb000 b9c47400 Ntfs Ntfs.sys Fri Feb 09 13:10:31 2007 (45CC56A7)
    b9c48000 b9c5e980 KSecDD KSecDD.sys Mon Jun 22 14:34:51 2009 (4A3F6C5B)
    b9c5f000 b9c70f00 sr sr.sys Wed Aug 04 09:06:22 2004 (41107CDE)
    b9c71000 b9c90780 fltMgr fltMgr.sys Mon Aug 21 12:14:57 2006 (44E97991)
    b9c91000 b9ca8480 atapi atapi.sys Wed Aug 04 08:59:41 2004 (41107B4D)
    b9ca9000 b9cc7880 ftdisk ftdisk.sys Fri Aug 17 23:52:41 2001 (3B7D8419)
    b9cc8000 b9ce5480 pcmcia pcmcia.sys Wed Aug 04 09:07:45 2004 (41107D31)
    b9ce6000 b9d12a80 NDIS NDIS.SYS Wed Aug 04 09:14:27 2004 (41107EC3)
    b9d13000 b9d3a000 SSIDRV SSIDRV.SYS Fri Mar 02 04:53:53 2007 (45E791C1)
    b9d3a000 b9e50000 nmzxtiu nmzxtiu.sys Sat Dec 12 14:32:50 2009 (4B238D72)
    b9e50000 b9e60a80 pci pci.sys Wed Aug 04 09:07:45 2004 (41107D31)
    b9e61000 b9e8ed80 ACPI ACPI.sys Wed Aug 04 09:07:35 2004 (41107D27)
    b9e8f000 b9ea6880 SCSIPORT SCSIPORT.SYS Thu Nov 11 21:46:20 2004 (4193C18C)
    b9ea7000 b9fa7000 sptd sptd.sys Thu Mar 06 02:32:57 2008 (47CF3BB9)
    ba0a8000 ba0b6e80 ohci1394 ohci1394.sys Wed Aug 04 09:10:05 2004 (41107DBD)
    ba0b8000 ba0c5000 1394BUS 1394BUS.SYS Wed Aug 04 09:10:03 2004 (41107DBB)
    ba0c8000 ba0d0c00 isapnp isapnp.sys Fri Aug 17 23:58:01 2001 (3B7D8559)
    ba0d8000 ba0e1000 SSHRMD SSHRMD.SYS Fri Mar 02 04:54:00 2007 (45E791C8)
    ba0e8000 ba0f1000 SSFS0509 SSFS0509.SYS Fri Mar 02 04:53:56 2007 (45E791C4)
    ba0f8000 ba102500 MountMgr MountMgr.sys Wed Aug 04 08:58:29 2004 (41107B05)
    ba108000 ba114c80 VolSnap VolSnap.sys Wed Aug 04 09:00:14 2004 (41107B6E)
    ba118000 ba120e00 disk disk.sys Wed Aug 04 08:59:53 2004 (41107B59)
    ba128000 ba134200 CLASSPNP CLASSPNP.SYS Wed Aug 04 09:14:26 2004 (41107EC2)
    ba138000 ba140b80 PxHelp20 PxHelp20.sys Wed Jan 10 01:54:15 2007 (45A42B27)
    ba158000 ba161f00 termdd termdd.sys Wed Aug 04 08:58:52 2004 (41107B1C)
    ba168000 ba172280 tosporte tosporte.sys Tue Oct 10 13:33:20 2006 (452B76F0)
    ba178000 ba181480 NDProxy NDProxy.SYS Fri Aug 17 23:55:30 2001 (3B7D84C2)
    ba188000 ba196100 usbhub usbhub.sys Wed Aug 04 09:08:40 2004 (41107D68)
    ba198000 ba1a6b80 drmk drmk.sys Wed Aug 04 09:07:54 2004 (41107D3A)
    ba1f8000 ba201e00 tcusb tcusb.sys Sun Aug 05 04:58:14 2007 (46B52EB6)
    ba208000 ba210700 wanarp wanarp.sys Wed Aug 04 09:04:57 2004 (41107C89)
    ba218000 ba226d80 arp1394 arp1394.sys Wed Aug 04 08:58:28 2004 (41107B04)
    ba228000 ba230700 netbios netbios.sys Wed Aug 04 09:03:19 2004 (41107C27)
    ba238000 ba240880 Fips Fips.SYS Sat Aug 18 04:31:49 2001 (3B7DC585)
    ba248000 ba250d00 intelppm intelppm.sys Sat Aug 28 00:42:44 2004 (412FAAD4)
    ba258000 ba267180 nic1394 nic1394.sys Wed Aug 04 08:58:28 2004 (41107B04)
    ba268000 ba270100 SonyPI SonyPI.sys Tue Aug 20 05:59:29 2002 (3D61B091)
    ba278000 ba282100 IFXTPM IFXTPM.SYS Thu Mar 15 16:12:51 2007 (45F95463)
    ba288000 ba294e00 i8042prt i8042prt.sys Wed Aug 04 09:14:36 2004 (41107ECC)
    ba298000 ba2a4000 sskbfd sskbfd.sys Fri Mar 02 04:53:58 2007 (45E791C6)
    ba2a8000 ba2b2380 imapi imapi.sys Wed Aug 04 09:00:12 2004 (41107B6C)
    ba2b8000 ba2c4180 cdrom cdrom.sys Wed Aug 04 08:59:52 2004 (41107B58)
    ba2c8000 ba2d6080 redbook redbook.sys Wed Aug 04 08:59:34 2004 (41107B46)
    ba2d8000 ba2e7a00 tosrfcom tosrfcom.sys Thu May 24 08:27:28 2007 (46552240)
    ba2e8000 ba2f4880 rasl2tp rasl2tp.sys Wed Aug 04 09:14:21 2004 (41107EBD)
    ba2f8000 ba302200 raspppoe raspppoe.sys Wed Aug 04 09:05:06 2004 (41107C92)
    ba308000 ba313d00 raspptp raspptp.sys Wed Aug 04 09:14:26 2004 (41107EC2)
    ba318000 ba320900 msgpc msgpc.sys Wed Aug 04 09:04:11 2004 (41107C5B)
    ba328000 ba32c880 TDI TDI.SYS Wed Aug 04 09:07:47 2004 (41107D33)
    ba330000 ba336200 PCIIDEX PCIIDEX.SYS Wed Aug 04 08:59:40 2004 (41107B4C)
    ba338000 ba33c900 PartMgr PartMgr.sys Sat Aug 18 04:32:23 2001 (3B7DC5A7)
    ba350000 ba355200 vga vga.sys Wed Aug 04 09:07:06 2004 (41107D0A)
    ba380000 ba384a80 Msfs Msfs.SYS Wed Aug 04 09:00:37 2004 (41107B85)
    ba388000 ba38f880 Npfs Npfs.SYS Wed Aug 04 09:00:38 2004 (41107B86)
    ba3a0000 ba3a6180 HIDPARSE HIDPARSE.SYS Wed Aug 04 09:08:15 2004 (41107D4F)
    ba3a8000 ba3ac460 tosrfnds tosrfnds.sys Thu Jan 06 06:42:41 2005 (41DCC1C1)
    ba3b8000 ba3bc500 watchdog watchdog.sys Wed Aug 04 09:07:32 2004 (41107D24)
    ba3f8000 ba3fd000 usbuhci usbuhci.sys Wed Aug 04 09:08:34 2004 (41107D62)
    ba400000 ba406800 usbehci usbehci.sys Wed Aug 04 09:08:34 2004 (41107D62)
    ba408000 ba40d020 SonyNC SonyNC.sys Thu Nov 09 12:15:07 2000 (3A0A792B)
    ba410000 ba416000 kbdclass kbdclass.sys Wed Aug 04 08:58:32 2004 (41107B08)
    ba418000 ba41da00 mouclass mouclass.sys Wed Aug 04 08:58:32 2004 (41107B08)
    ba420000 ba427000 GEARAspiWDM GEARAspiWDM.sys Mon Aug 07 20:11:27 2006 (44D7743F)
    ba480000 ba484580 ptilink ptilink.sys Fri Aug 17 23:49:53 2001 (3B7D8371)
    ba488000 ba48c080 raspti raspti.sys Fri Aug 17 23:55:32 2001 (3B7D84C4)
    ba4a0000 ba4a7580 Modem Modem.SYS Wed Aug 04 09:08:04 2004 (41107D44)
    ba4b8000 ba4bb000 BOOTVID BOOTVID.dll Fri Aug 17 23:49:09 2001 (3B7D8345)
    ba4bc000 ba4be480 compbatt compbatt.sys Fri Aug 17 23:57:58 2001 (3B7D8556)
    ba4c0000 ba4c3700 BATTC BATTC.SYS Fri Aug 17 23:57:52 2001 (3B7D8550)
    ba4c4000 ba4c6d80 ACPIEC ACPIEC.sys Fri Aug 17 23:57:55 2001 (3B7D8553)
    ba4c8000 ba4cb980 shpf shpf.sys Wed May 09 09:33:55 2007 (46416B53)
    ba574000 ba576280 rasacd rasacd.sys Fri Aug 17 23:55:39 2001 (3B7D84CB)
    ba58c000 ba58f700 CmBatt CmBatt.sys Wed Aug 04 09:07:39 2004 (41107D2B)
    ba598000 ba59a580 hidusb hidusb.sys Sat Aug 18 00:02:16 2001 (3B7D8658)
    ba5a4000 ba5a6580 ndistapi ndistapi.sys Fri Aug 17 23:55:29 2001 (3B7D84C1)
    ba5a8000 ba5a9b80 kdcom kdcom.dll Fri Aug 17 23:49:10 2001 (3B7D8346)
    ba5aa000 ba5ab100 WMILIB WMILIB.SYS Sat Aug 18 00:07:23 2001 (3B7D878B)
    ba5de000 ba5df100 swenum swenum.sys Wed Aug 04 08:58:41 2004 (41107B11)
    ba5e2000 ba5e3280 USBD USBD.SYS Sat Aug 18 00:02:58 2001 (3B7D8682)
    ba5e8000 ba5e9f00 Fs_Rec Fs_Rec.SYS Fri Aug 17 23:49:37 2001 (3B7D8361)
    ba5ea000 ba5eb080 Beep Beep.SYS Fri Aug 17 23:47:33 2001 (3B7D82E5)
    ba5ec000 ba5ed080 mnmdd mnmdd.SYS Fri Aug 17 23:57:28 2001 (3B7D8538)
    ba5ee000 ba5ef080 RDPCDD RDPCDD.sys Fri Aug 17 23:46:56 2001 (3B7D82C0)
    ba5f0000 ba5f1100 dump_WMILIB dump_WMILIB.SYS Sat Aug 18 00:07:23 2001 (3B7D878B)
    ba670000 ba670d00 pciide pciide.sys Fri Aug 17 23:51:49 2001 (3B7D83E5)
    ba671000 ba671d80 OPRGHDLR OPRGHDLR.SYS Fri Aug 17 23:57:55 2001 (3B7D8553)
    ba726000 ba726b80 Null Null.SYS Fri Aug 17 23:47:39 2001 (3B7D82EB)
    ba77a000 ba77ac00 audstub audstub.sys Fri Aug 17 23:59:40 2001 (3B7D85BC)
    ba7f3000 ba7f3de0 DMICall DMICall.sys Tue Dec 05 09:14:23 2000 (3A2C95CF)
    bf800000 bf9c3b00 win32k win32k.sys Fri Aug 14 15:19:27 2009 (4A85564F)

    Unloaded modules:
    ba348000 ba34d000 Cdaudio.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ba4b0000 ba4b5000 Flpydisk.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ba4a8000 ba4af000 Fdc.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    Closing open log file c:debuglog.txt
     
  2. 2009/12/19
    sp3851

    sp3851 Well-Known Member

    Joined:
    2009/11/08
    Messages:
    280
    Likes Received:
    4
    Have you installed any new programs or done any updates to your PC in the last few days ?
     

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  4. 2009/12/19
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
    Likes Received:
    389
    Whatever that may be - also note ....
    I'm guessing that you do not have a full installation CD so a Repair install is unlikely, but you may get lucky using a borrowed installation CD of the same SP level and your key.
     

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