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Windows reboots when Outlook Express starts

Discussion in 'Windows XP' started by masonite, 2007/07/15.

  1. 2007/07/15
    masonite

    masonite Well-Known Member Thread Starter

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    Got a weird problem with two different XPPro computers - everything seems to operate fairly normally, even to the extent of getting online and getting antivirus updates. But the moment Outlook Express is clicked, the machine reboots.

    I was surprised when my first customer reported that her 1-year old PC had started doing this, and I hadn't yet got around to fixing it, but today a second customer brought back his brand new PC, reporting the same thing. It starts, runs, behaves normally in all respects, gets AV updates but the moment I try to get his mail - crash. Actually, his machine is slightly different in that it won't even reboot, not as yet anyway.

    I don't think either of these machines could have picked up malware, but I guess it's possible.

    Has anything like this happened to you folks? :confused:

    PS: PC1 is on dialup, PC2 on broadband
     
    masonite,
    #1
  2. 2007/07/15
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Control Panel->System icon->Advance tab->Startup & Recovery Settings button. UNcheck/disable the "auto reboot" option. Instead of rebooting you'll probably get a Blue Screen of Death (BSOD) which can be searched on for a solution.

    You can go to http://support.microsoft.com/search/?adv=1 to search on for example: STOP 0x00000050
     
    Steve R Jones,
    #2


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  4. 2007/07/15
    PeteC

    PeteC SuperGeek Staff

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    PeteC,
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  5. 2007/07/15
    masonite

    masonite Well-Known Member Thread Starter

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    Thanks Steve and Pete - I'll work on both of those good tips.

    Cheers
    masonite
     
    masonite,
    #4

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