windows logon blue screen of death

okay i'm getting the blue screen. and someone else had the same error message and posted here, but his solution did not work for me.

Here is the message I get:

Stop: c000021a {fatal system error}
The windows Logon process system process terminated unexpectedly
With a status of 0x00000402 (0x00000000)
The system has been shut down.

and everytime i start up the computer i get the error thing about windows logon saying to send or not send... and then about an hour later comes the blue screen...

here's my info on my computer:



it is a dell inspiron laptop (as the picture says)...

so anything you can do to help me would be greatly appreciated.

(p.s. i can't post pictures here?)

 

so does last known configuration delete any files?


... or does it do anything that i should know about before doing it...?


(like do i need to backup any files or anything?)

 

okay thanks, i'll try it and see if it works...


oh and btw, why can't i open user.dmp? it says "access denied "...

 

yes i am... i don't know why i couldn't view it but for some reason i can now...


so here is the log:

 

yea i am... how did you know that?



and actually i just updated it... which i think is the problem... becuase right after i updated it to version 6.0 it started screwing up.

 

okay now i just completely wiped kaspersky off of my computer...


and i haven't gotten that "send/do not send" error about winlogon yet!


so i'm going to wait like a day and see if a blue screen comes up...


but i think this might have solved the problem, thanks.

 

yea i looked at the dump file and saw that dll... because all dll files that start with "kl" are usually kaspersky drivers and stuff.




so yea, thanks, because i got rid of kaspersky and everything is great now.






so do you think i could reinstall kaspersky, or can i never use it again?

 

okay that's a good idea... but i'm confused because i have like 4 computers on kaspersky and this one is the only one with a problem... maybe because it's the only laptop or maybe because i just updated to kaspersky version 6 (all the others are still v5)...

 

okay so now what the hell... i just installed norton as a replacement antivirus and the same blue screen is coming up... it's like i can't use antivirus!!!!