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Windows internet explorer crash Quicktime

Discussion in 'Windows XP' started by atari, 2004/09/15.

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  1. 2004/09/15
    atari

    atari Inactive Thread Starter

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    I would like to watch

    http://www.pbs.org/wgbh/nova/elegant/program.html with quicktime. I dont like realplayer because of the spyware wich comes with it.

    When I try to do so, after afew seconds windows explorer crashes. With the tools from this site I made a crashlog.

    Am I rigth that McAfee is causing the problem?
    Just turning of the virus scanner didn't help.

    Am I the only one, who more and more, starts to hate virus scanners and firwalls ? :mad:

    Windows XP pro, McAfee virus scanner, Kerio Firewall. SP2 installed.

    The log file.
    Opened log file 'c:\debuglog.txt'
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

    Microsoft (R) Windows Debugger Version 6.3.0017.0
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp]
    User Mini Dump File: Only registers, stack and portions of memory are available

    Comment: 'Dr. Watson generated MiniDump'
    Windows XP Version 2600 (Service Pack 2) UP Free x86 compatible
    Product: WinNt, suite: SingleUserTS
    Debug session time: Tue Sep 14 13:41:04 2004
    System Uptime: not available
    Process Uptime: 0 days 0:01:02.000
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
    ..............................
    (fb4.fbc): Access violation - code c0000005 (!!! second chance !!!)
    eax=00fa2a38 ebx=00000001 ecx=00fb0015 edx=0000fb30 esi=00fa1de4 edi=00fa1de4
    eip=12014c32 esp=009ff794 ebp=00000000 iopl=0 nv up ei pl nz na pe nc
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
    Unable to load image C:\Program Files\Common Files\Network Associates\VirusScan Engine\4.0.xx\Mcscan32.dll, Win32 error 2
    *** WARNING: Unable to verify timestamp for Mcscan32.dll
    *** ERROR: Module load completed but symbols could not be loaded for Mcscan32.dll
    Mcscan32+0x14c32:
    12014c32 ff12 call dword ptr [edx] ds:0023:0000fb30=????????
    0:001> !analyze -v;r;kv;lmtn;.logclose;q
    *******************************************************************************
    * *
    * Exception Analysis *
    * *
    *******************************************************************************


    FAULTING_IP:
    Mcscan32+14c32
    12014c32 ff12 call dword ptr [edx]

    EXCEPTION_RECORD: ffffffff -- (.exr ffffffffffffffff)
    .exr ffffffffffffffff
    ExceptionAddress: 12014c32 (Mcscan32+0x00014c32)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 00000000
    Parameter[1]: 0000fb30
    Attempt to read from address 0000fb30

    DEFAULT_BUCKET_ID: APPLICATION_FAULT

    PROCESS_NAME: Avsynmgr.exe

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx ". The memory could not be "%s ".

    READ_ADDRESS: 0000fb30

    BUGCHECK_STR: ACCESS_VIOLATION

    THREAD_ATTRIBUTES:
    LAST_CONTROL_TRANSFER: from 00000000 to 12014c32

    STACK_TEXT:
    00000000 00000000 00000000 00000000 00000000 Mcscan32+0x14c32


    FOLLOWUP_IP:
    Mcscan32+14c32
    12014c32 ff12 call dword ptr [edx]

    SYMBOL_STACK_INDEX: 0

    FOLLOWUP_NAME: MachineOwner

    SYMBOL_NAME: Mcscan32+14c32

    MODULE_NAME: Mcscan32

    IMAGE_NAME: Mcscan32.dll

    DEBUG_FLR_IMAGE_TIMESTAMP: 3bf17548

    STACK_COMMAND: .ecxr ; kb

    BUCKET_ID: ACCESS_VIOLATION_Mcscan32+14c32

    Followup: MachineOwner
    ---------

    eax=00fa2a38 ebx=00000001 ecx=00fb0015 edx=0000fb30 esi=00fa1de4 edi=00fa1de4
    eip=12014c32 esp=009ff794 ebp=00000000 iopl=0 nv up ei pl nz na pe nc
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
    Mcscan32+0x14c32:
    12014c32 ff12 call dword ptr [edx] ds:0023:0000fb30=????????
    ChildEBP RetAddr Args to Child
    WARNING: Stack unwind information not available. Following frames may be wrong.
    00000000 00000000 00000000 00000000 00000000 Mcscan32+0x14c32
    start end module name
    00400000 00436000 Avsynmgr Avsynmgr.exe Mon Feb 03 16:48:12 2003 (3E3E8F3C)
    00a40000 00a52000 VsutlRes VsutlRes.dll Mon Feb 03 16:54:14 2003 (3E3E90A6)
    00a60000 00a72000 NAkrnl32 NAkrnl32.dll Wed Apr 18 02:56:13 2001 (3ADCE62D)
    00b90000 00bc0000 NAutil32 NAutil32.dll Wed Apr 18 02:55:40 2001 (3ADCE60C)
    00cd0000 00cd5000 naUtlRes naUtlRes.dll Wed Apr 18 02:58:27 2001 (3ADCE6B3)
    00cf0000 00d19000 AvSynch AvSynch.dll Mon Feb 03 16:47:56 2003 (3E3E8F2C)
    10000000 10005000 Avsynmgr_10000000 Avsynmgr.dll Mon Feb 03 16:48:15 2003 (3E3E8F3F)
    11400000 11441000 VsUtil VsUtil.dll Mon Feb 03 16:54:11 2003 (3E3E90A3)
    11a00000 11a48000 Syncutil Syncutil.dll Mon Feb 03 16:51:38 2003 (3E3E900A)
    11d00000 11d1d000 NTClient NTClient.dll Mon Feb 03 16:45:05 2003 (3E3E8E81)
    12000000 1213c000 Mcscan32 Mcscan32.dll Tue Nov 13 20:32:24 2001 (3BF17548)
    5ad70000 5ada8000 uxtheme uxtheme.dll Wed Aug 04 09:56:43 2004 (411096BB)
    5b860000 5b8b4000 netapi32 netapi32.dll Wed Aug 04 09:56:28 2004 (411096AC)
    5d090000 5d127000 comctl32 comctl32.dll Wed Aug 04 09:56:31 2004 (411096AF)
    71b20000 71b32000 mpr mpr.dll Wed Aug 04 09:56:46 2004 (411096BE)
    76360000 76370000 winsta winsta.dll Wed Aug 04 09:56:40 2004 (411096B8)
    763b0000 763f9000 comdlg32 comdlg32.dll Wed Aug 04 09:56:32 2004 (411096B0)
    76f50000 76f58000 wtsapi32 wtsapi32.dll Wed Aug 04 09:57:55 2004 (41109703)
    773d0000 774d2000 comctl32_773d0000 comctl32.dll Wed Aug 04 09:55:56 2004 (4110968C)
    77b40000 77b62000 apphelp apphelp.dll Wed Aug 04 09:56:36 2004 (411096B4)
    77c00000 77c08000 version version.dll Wed Aug 04 09:56:39 2004 (411096B7)
    77c10000 77c68000 msvcrt msvcrt.dll Wed Aug 04 09:59:14 2004 (41109752)
    77d40000 77dd0000 user32 user32.dll Wed Aug 04 09:56:40 2004 (411096B8)
    77dd0000 77e6b000 advapi32 advapi32.dll Wed Aug 04 09:56:23 2004 (411096A7)
    77e70000 77f01000 rpcrt4 rpcrt4.dll Wed Aug 04 09:56:30 2004 (411096AE)
    77f10000 77f56000 gdi32 gdi32.dll Wed Aug 04 09:56:07 2004 (41109697)
    77f60000 77fd6000 shlwapi shlwapi.dll Wed Aug 04 09:56:44 2004 (411096BC)
    7c800000 7c8f4000 kernel32 kernel32.dll Wed Aug 04 09:56:36 2004 (411096B4)
    7c900000 7c9b0000 ntdll ntdll.dll Wed Aug 04 09:56:36 2004 (411096B4)
    7c9c0000 7d1d4000 shell32 shell32.dll Wed Aug 04 09:56:39 2004 (411096B7)
    Closing open log file c:\debuglog.txt
     
  2. 2004/09/15
    Bmoore1129

    Bmoore1129 Geek Member

    Joined:
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    Atari

    I tried your link and the exact thing happened to me. I don't use McAfee. Otherwise :confused:
     

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  4. 2004/09/15
    atari

    atari Inactive Thread Starter

    Joined:
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    Thanks

    I have been searching, and the site which hosts the movies, states that the problem is in the newest version, of quicktime (6.5)

    It is possible to unstall 6.5, and install 5
    You can download 5 from the apple Quicktime, site.

    I found another solution, which I am lickely not allowed to discus here.
     
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