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Resolved Windows Installer Service Could Not Be Accessed

Discussion in 'Windows XP' started by Jobin1, 2011/11/26.

  1. 2011/11/26
    Jobin1

    Jobin1 Well-Known Member Thread Starter

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    Hello All. Whenever I try to install a program I get this message:The Windows Installer Service Could Not Be Accessed. This can occur if you are running Windows in safe mode or the Windows Installer is not correctly installed. I am running Windows XP. Any ideas? Thanks
     
    Jobin1,
    #1
  2. 2011/11/26
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Evan Omo,
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  4. 2011/11/26
    Jobin1

    Jobin1 Well-Known Member Thread Starter

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    Hi Evan. I am still getting error message after doing what you suggested.
     
    Jobin1,
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  5. 2011/11/26
    Evan Omo

    Evan Omo Computer Support Technician Staff

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  6. 2011/11/26
    Jobin1

    Jobin1 Well-Known Member Thread Starter

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    Yes, I installed windows installer 4.5. I followed Method 1 by going into Msconfig to confirm if the installer service was running and saw that it was stopped. I took the checkmark out of the box next to the Windows Installer and then placed the checkmark back in. I then re-started the computer. I proceeded onto Method 2 by Re-registering the Windows Installer. Everything looked correct as is was supposed to in the Registry. (Edit String had labeled correctly). I then started my computer in safe mode, opened up the Run box and typed in the box: msiexec/regserver...that's where I get a message stating it "Windows cannot locate the file "
     
    Jobin1,
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  7. 2011/11/27
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Make sure when you click Start< Run and type msiexec /regserver put a space in between the c and the / otherwise the command won't work.
     
    Evan Omo,
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  8. 2011/11/27
    Jobin1

    Jobin1 Well-Known Member Thread Starter

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    I was able to make the executable work: msiexec /reserver in the run box by making sure there was a space after the c, however I am able to get this to work: ren msi.dll.old. I get an error message that says: The system cannot find the file specified.
     
    Jobin1,
    #7
  9. 2011/11/27
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    I already had you install Windows Installer 4.5 so you don't have to reinstall Windows Installer again. Go ahead and skip method 4 in the article, reboot the computer and then see if you can get your software program to install properly.
     
    Evan Omo,
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  10. 2011/11/27
    Jobin1

    Jobin1 Well-Known Member Thread Starter

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    Thanks Evan that did the trick!
     
    Jobin1,
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  11. 2011/11/28
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Thanks for the update. :)
     
    Evan Omo,
    #10

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