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Windows Explorer closes [when opening external drive]

Discussion in 'Windows XP' started by Gamecock65G, 2008/04/15.

  1. 2008/04/15
    Gamecock65G

    Gamecock65G Inactive Thread Starter

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    I have several external harddrives. today when I open the P external I get a error message that windows has to close.It only happens when opening this drive. the other 3 work perfectly. the detials list digital product Id as a possible problem?
    Help
     
    Gamecock65G,
    #1
  2. 2008/04/16
    PeteC

    PeteC SuperGeek Staff

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    Gamecock65G - Welcome to the Board :)

    As Explorer only crashes when you try to access that drive it suggests a problem with the drive or possibly with the connection to the computer (USB?)

    Have you tried another USB port - another USB cable? - just to eliminate those two items from the equation.

    It would be worth your while checking out the drive with the manufacturer's disk diagnostic software ....

    ExcelStore ....
    http://www.excelstor.com/en/download.asp
    Hitachi .....
    http://www.hitachigst.com/hdd/support/download.htm
    Samsung ....
    http://www.samsung.com/global/business/hdd/support/utilities/Support_HUTIL.html
    Seagate, Maxtor, Quantum .....
    http://www.seagate.com/www/en-us/support/downloads/
    Western Digital ....
    http://support.wdc.com/download/
     
    PeteC,
    #2


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  4. 2008/04/16
    Gamecock65G

    Gamecock65G Inactive Thread Starter

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    I have tried the different usb port and cables. Have submitted a question to Western Digital will let you know the results
    Thanks
     
    Gamecock65G,
    #3

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