Windows 8 Store Not Connected to Internet

Windows 8 Store tells me that I am not connected to the internet. I have run WSRESET.EXE but that has not worked. What do I do?

 

Hi jsmith50, Have you got a Microsoft account?
I've got a Notebook with W8 on it and I found that unless you open the MS account - you go nowhere.
When you click on the Store Tile #26 - what does it tell you? Neil.

 

This is the error that I get and I do have a Microsoft Account for Windows 8 Pro.

My wife desktop works just fine with her MS Account.

Error Message:

Your PC is not connected to the Internet. To use the Store please connect to the Internet and then try again.

 

What Internet connection are you using?
If you are using Wireless, make sure you set it to stay connected. I had that occur with my Notebook using the inbuilt wireless connection. Neil.

 

We are using a wireless connection from a DSL (AT&T) ISP and am using a NETGEAR modem/router combination.

As I mentioned my wife's desktop (GATEWAY) can connect to Windows Store using a wireless connection (NETGEAR) without any problem.

When I first updated to Windows 8 Pro, I could connect to the Windows Store without any problem.

I have executed WSRESET.EXE and that did not resolve the problem. But I ran this from a Windows DOS prompt (RUN).

Should I run WSRESET in DOS mode?

The reason I am concerned is because I want to download Windows 8.1 later this month on October 18th.

More information about the environment I am using:

OS: Windows 8 Pro
All updates have been applied as of this posting.
Computer: Toshiba P775-7164 Satellite laptop

 

Have you tried this procedure? Unable to open windows 8 App store

Check your IE settings as suggested in the link.
Have you run the Diagnostics in > Control Panel > Network Connections > WiFi? Neil.

Found this as well:Fixing the Windows 8.1 “We weren’t able to connect the Store…” error
Seems you're not on your own with this problem.

 

And another suggestion:
Go to DESKTOP (not metro) Right click in the bottom right hand corner (invisible start button) Select DEVICE MANAGER Look for Network Adapters, and expand this. Double click your wireless card name Choose the Driver Tab Click Uninstall at the bottom if prompted, say yes you want to remove the software as well
re-boot system and it will work.
Let's know how you get on. Neil.

 

Tried all of the above tasks from retiredleaner and neither one of them worked.

I was concerned about un-installling the software, but it worked and I reconnected to the internet after rebooting and had to rejoin my NETGEAR network.

I guess I will have to use my wife's store to update my laptop with Windows 8.1 in a few weeks.

 

Have you tried this repair:http://www.eightforums.com/tutorial...apps-troubleshooter-fix-apps-windows-8-a.html
Neil.

 

I tried this one too and the troubleshooter found out that the drivers were out of date so I clicked on the link and updated the drivers and then rebooted.

It is still not connecting to the internet but I am because I am on this BBS.

The error message is still the same - but the Store app now says Loading... after about 30 seconds and then abruptly ends the app.

Thank you for all of your help.

 

Just one more suggestion. Have you tried a sfc /scannow to ensure yout files are OK? Neil.

 

The log file is huge and there were some files that need attention.

What do I look for?

Administator Command Prompt - sfc /scannow


Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.log windir\Logs\\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios.

C:\WINDOWS\system32>

 

Sounds like a Repair or Fresh install may be the answer???
I understand that sfc /scannow takes some time to run in W8 and carry out File repairs. How long did yours run. Neil.

 

Scannow ran about 45 minutes. I will try and disable Norton for 15 minutes and see if that works.

 

It did not work disabling Norton either. Guess I will have to use the desktop Store app and download it to the laptop.

Thanks to all who try to help.

 

Disabled Norton for 15 minutes and got the same error.