1. You are viewing our forum as a guest. For full access please Register. WindowsBBS.com is completely free, paid for by advertisers and donations.

Windows 7 Ultimate 64 bit white horizontal display

Discussion in 'Windows 7' started by toddlermom01, 2010/08/18.

Page 1 of 2
  1. 2010/08/18
    toddlermom01

    toddlermom01 Inactive Thread Starter

    Joined:
    2010/08/18
    Messages:
    10
    Likes Received:
    0
    I have an Acer Extensa 4420-5910 with ATI Radeon X1250 graphics card. Installed Windows 7 Ultimate 64 bit from Vista and every time I close the laptop and open it I get white horizontal lines across the display screen. I also get a message that states Catalyst Converter Host has stopped working everytime I turn the computer on. I have downloaded and installed the drivers from the Acer website, but no change. Any ideas? Thanks.:confused:
     
    toddlermom01,
    #1
  2. 2010/08/18
    rsinfo

    rsinfo SuperGeek Alumni

    Joined:
    2005/12/25
    Messages:
    4,076
    Likes Received:
    178
    Try the driver from ATI.com site. That may fix your problem.
     
    rsinfo,
    #2


  3. to hide this advert.

  4. 2010/08/19
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
    Likes Received:
    389
    PeteC,
    #3
  5. 2010/08/19
    toddlermom01

    toddlermom01 Inactive Thread Starter

    Joined:
    2010/08/18
    Messages:
    10
    Likes Received:
    0
    white horizontal lines on screen display

    I have already downloaded it, twice! The download is not just a driver it is the catalyist control center. The white lines only appear if I close my laptop and reopen it. To get rid of the lines, I have to restart. Any other ideas?
     
    toddlermom01,
    #4
  6. 2010/08/19
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
    Likes Received:
    389
    What setting do you have under Power Options for 'When I close the lid'?
     
    PeteC,
    #5
  7. 2010/08/20
    toddlermom01

    toddlermom01 Inactive Thread Starter

    Joined:
    2010/08/18
    Messages:
    10
    Likes Received:
    0
    Sleep mode when lid is closed. I keep getting a message that the "Catalyst Control Host" has stopped working. I cannot access the control host controls. I have an ati radeon X1250 graphics card, AMD Turion 64 x2. Running Windows 64 bit. Previous os was Vista did not have this issue. Thank you.
     
    toddlermom01,
    #6
  8. 2010/08/20
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
    Likes Received:
    389
    OK - had it been Hibernate it may have pointed to a particular problem.

    I checked out the Acer website for Extensa 4420 drivers for 7 Ult x64 and they do not offer any, noting that .....
    so I wonder which driver you downloaded from Acer?

    The ATI link I provided above also gives no Windows 7 drivers so it would seem that the necessary drivers are included in Windows 7 as indicated on the Acer website.

    I suggest you uninstall the ATI Catalyst Control Centre and reboot and let Windows load the inbuilt drivers and see if the issue remains.
     
    PeteC,
    #7
  9. 2010/08/20
    toddlermom01

    toddlermom01 Inactive Thread Starter

    Joined:
    2010/08/18
    Messages:
    10
    Likes Received:
    0
    No, still no change
     
    toddlermom01,
    #8
  10. 2010/08/21
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
    Likes Received:
    389
    If you put the laptop to sleep without closing the lid, i.e. by pressing the sleep button on the keyboard, do you still see the horizontal white lines?
     
    PeteC,
    #9
  11. 2010/08/21
    toddlermom01

    toddlermom01 Inactive Thread Starter

    Joined:
    2010/08/18
    Messages:
    10
    Likes Received:
    0
    which key puts the laptop in sleep mode?
     
    toddlermom01,
    #10
  12. 2010/08/21
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

    Joined:
    2003/07/04
    Messages:
    2,801
    Likes Received:
    137
    Just leave the lid open, leave the notebook idle it will enter the sleep mode automatically.
     
    lj50,
    #11
  13. 2010/08/22
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
    Likes Received:
    389
    PeteC,
    #12
  14. 2010/08/22
    toddlermom01

    toddlermom01 Inactive Thread Starter

    Joined:
    2010/08/18
    Messages:
    10
    Likes Received:
    0
    If I leave the laptop screen up it I do not get the white horizontal lines across the display. If I press Fn + F4 I DO get the horizontal white lines.
     
    toddlermom01,
    #13
  15. 2010/08/22
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
    Likes Received:
    389
    Does the computer go into Sleep mode after a period of time without any white lines?
    Do the white lines persist when the computer is woken up? I guess so referring to your original post.
     
    PeteC,
    #14
  16. 2010/08/22
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
    Likes Received:
    389
    I may have found something relevant .....

    Windows 7 64 Bit Driver issues Radeon x1250 ....
    Sound familiar?

    The solution for that thread was to update the BIOS. The only BIOS shown for your Acer is dated 2008 - long before Windows 7 was released so I would pass on that.

    Another thread .....

    Windows 7 64-Bit Issue - Return from Sleep

    Long and involved with some folk finding a solution and others not.

    Have you tried contacting Acer support - there is no clear cut answer to your issue.
     
    PeteC,
    #15
  17. 2010/08/22
    toddlermom01

    toddlermom01 Inactive Thread Starter

    Joined:
    2010/08/18
    Messages:
    10
    Likes Received:
    0
    I contacted Acer and they told me my warranty expired February 2010. They won't say anything more.
     
    toddlermom01,
    #16
  18. 2010/08/22
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
    Likes Received:
    389
    PeteC,
    #17
  19. 2010/08/22
    toddlermom01

    toddlermom01 Inactive Thread Starter

    Joined:
    2010/08/18
    Messages:
    10
    Likes Received:
    0
    I need to retrack my previous statement: when I leave the laptop screen open and come back to it the display re-appears with a ton of white horizontal lines.
     
    toddlermom01,
    #18
  20. 2010/08/22
    toddlermom01

    toddlermom01 Inactive Thread Starter

    Joined:
    2010/08/18
    Messages:
    10
    Likes Received:
    0
    Pete, thanks for your help. I went to the forum as you suggested.
     
    toddlermom01,
    #19
  21. 2010/08/22
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
    Likes Received:
    389
    By default the laptop will sleep in 15 minutes (I think) unless you changed the setting under Power Options.

    That confirms that it is a problem with Sleep and not a mechanical problem occasioned by physically moving the lid.

    My suggestion of posting on the forum for which I gave the URL above remains.
     
    PeteC,
    #20
Page 1 of 2

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...