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Resolved Windows 7 Service Pack #1 install fails.

Discussion in 'Windows 7' started by charlieradams19, 2011/04/02.

  1. 2011/04/02
    charlieradams19

    charlieradams19 Inactive Thread Starter

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    I have a Windows 7 32bit. Windows update tells me the update kb976932 is available, but will not download. I manually download the update and attempted to install. Install fails with error 80073701.

    I have tried various options to install including: clean boot, safemode, and etc. No success with any of the above.

    As a side note: explore 9 will not install either, not sure if that is relevant.

    Any help would be appreciate.
     
    charlieradams19,
    #1
  2. 2011/04/02
    Christer

    Christer Geek Member Staff

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    Hi charlieradams19,
    welcome to Windows BBS ... :) ... !

    Has KB976902 been installed? It's a prerequisite for installing Service Packs on Windows 7.
     
    Christer,
    #2


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  4. 2011/04/03
    charlieradams19

    charlieradams19 Inactive Thread Starter

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    Yes, kb976902 is installed.

    After another attempt to install Service Pack #1, I get the following message: "the reference assembly could not be found. ERROR_SXS_ASSEMBLY_MISSING(0X80073701)"

    I searched this error but didn't find much help.
     
    charlieradams19,
    #3
  5. 2011/04/03
    charlieradams19

    charlieradams19 Inactive Thread Starter

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    Solution:

    I found a solution for my system. Since no search results seemed to point to a solution or those pointed to were of no use, I tried the Inplace-Upgrade for Windows 7. Reference: http://support.microsoft.com/kb/2255099

    This process took several hours, but I got a new cleaned up install with all updates installed including SP#1 (kb976932).
     
    charlieradams19,
    #4
  6. 2011/04/04
    Christer

    Christer Geek Member Staff

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    Thanks for the feedback. Please go to Thread Tools and mark this thread as resolved.

     
    Christer,
    #5

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