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Windows 7 & scanner problem

Discussion in 'PC Hardware' started by tac1, 2009/12/13.

  1. 2009/12/13
    tac1

    tac1 Inactive Thread Starter

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    Windows 7 & scanner problem.

    HP MFD type CM1015.
    Windows 7 Ultimate, 64-bit.

    Printer working OK but am unable to scan.
    No drivers available from HP (surprise, surprise); is anyone aware of a workaround or, perhaps, drivers intended for some other MFD that might work?

    Many thanks
     
    tac1,
    #1
  2. 2009/12/13
    PeteC

    PeteC SuperGeek Staff

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    PeteC,
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  4. 2009/12/13
    tac1

    tac1 Inactive Thread Starter

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    Many thanks for response, but ...
    These drivers are printer only and do not provide scanning function.
    Regards
     
    tac1,
    #3
  5. 2009/12/13
    PeteC

    PeteC SuperGeek Staff

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    Are you sure that they do not have the scanner drivers included? I would find it hard to believe that HP would issue drivers that did not provide full function for a MFD.

    The OP in this thread reported that the printer was working and I can omly assume that included the scanner option ....

    http://www.windowsbbs.com/windows-7/88663-windows-7-driver-hp-color-laserjet-cm1015-mfp.html

    Have you tried the Vista x64 software package ....

    http://h20000.www2.hp.com/bizsuppor...&swLang=8&mode=2&taskId=135&swItem=ly-51851-1
     
    PeteC,
    #4
  6. 2009/12/13
    tac1

    tac1 Inactive Thread Starter

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    Yes, quite certain that universal print drivers do not run scanner - I am already using these drivers to get printer to work.

    Vista x64 package would not even load on Win7. For info only I was (once upon a time) able to get things working by browsing to Windows.Old/System 32 to pick up the Vista 64 drivers that had been in use until 'upgrade' to Win7 beta, but those files are no longer available on my machine.
     
    tac1,
    #5
  7. 2009/12/13
    MinnesotaMike

    MinnesotaMike Geek Member

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    tac1,

    I won't pretend to know much about Windows 7, but I can tell you that I was able to get my old HP ScanJet 4850 working in Windows 7 by using the Vista software version. Like you, 7 would only give me the basic driver. I found the Vista software on the HP support forums and downloaded it. I right clicked on the setup icon and went into Troubleshoot Compatibility. The software loaded without a hitch in Vista. I can use all the functions of scanner again on my Windows 7 system. Have you tried that?

    Mike
     
    MinnesotaMike,
    #6

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