Windows 7 random crashes

I have some very strange behavior going on. I have an Asus laptop running Windows 7. Recently, most mornings when I come to it, it has powered off, even though the power settings say never to do that when plugged into AC.

I reboot and sometimes the system will run for most of the day with no issues and then suddenly freezes. No error messages, it just freezes. Other times after a reboot it will freeze within a few minutes and I have to reboot again.

I have tried a system restore to a point of several days ago but the issue prevails.

I have also tried running the repair system option and it reports back that it found no errors.

I have run a virus check twice using Kaspersky and Malware Bytes. They both report a clean system.

I have run Seatools on the hard drive and it reports no problems.

As a matter of record, I did a fresh system install about 2 months ago.

I need help in diagnosing what is going on. I am unfamiliar with Windows from a perspective if there would be any logs that might capture events that might cause this.

Can someone please help guide me through how to figure this out? I will be forever grateful!

 

Could possibly be overheating. What model Asus laptop is it. It may have an access panel to the heatsink/fan for easy cleaning.

 

agree with the above.. but most times, you would see a bios dump message stating an overheat problem.. If you can afford it. buy a cheap laptop cooler (plug it into a USB port) and run it and see it still crashes

 

Thanks for both replies. It is an Asus K72J and it already sits on a 2 fan laptop cooler.

 

Hmm...I guess it could still be a overheating problem but check your event messages and see if there is a clue in there.

 

That's the part I was referencing in my original post. I do not know how to get to that info. Can you let me know how to do that?

 

This will tell you how. Open Event Viewer

 

Pops, click on Start Menu > Programs > Administrative Tools > Event Viewer.

In the left pane, click on Windows Logs and then you will see a list of events that may be of help to you. I am not an expert in this area of Windows, but I am sure that some of he others can be of service if you find a list of errors in the log.

EDIT: You beat me to it, Bill.

 

Thanks guys, I have to go into an extended meeting now but will look at that information later.

THANKS!!!

 

I type faster. LOL.

 

Yeah, and I type every bit of 10 words per minute, too.

 

Me to. With 9 of those words misspelled. LOL I can bang out about 50 WPM and do pretty good. Had to take typing in HS and that was in 1959. I guess it came to good use. LOL

 

I am finally back. I decided to wait for the next crash and then capture what was in the log. So it finally crashed today, twice so far. I found a Critical Error right at the time of the crash and that is what I have copied and pasted below. Any ideas?


- <Event xmlns= "http://schemas.microsoft.com/win/2004/08/events/event ">
- <System>
<Provider Name= "Microsoft-Windows-Kernel-Power" Guid= "{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime= "2013-11-16T17:47:52.282815400Z" />
<EventRecordID>34607</EventRecordID>
<Correlation />
<Execution ProcessID= "4" ThreadID= "8" />
<Channel>System</Channel>
<Computer>Jim-PC</Computer>
<Security UserID= "S-1-5-18" />
</System>
- <EventData>
<Data Name= "BugcheckCode ">0</Data>
<Data Name= "BugcheckParameter1 ">0x0</Data>
<Data Name= "BugcheckParameter2 ">0x0</Data>
<Data Name= "BugcheckParameter3 ">0x0</Data>
<Data Name= "BugcheckParameter4 ">0x0</Data>
<Data Name= "SleepInProgress ">false</Data>
<Data Name= "PowerButtonTimestamp ">0</Data>
</EventData>
</Event>

 

Heres a better idea just to get a crash code

On your desktop, (assuming you have the my computer icon) right click on the "my computer" icon. On the menu flyout left click on "manage ". YOu might get a User account control dialog box asking for permission to make changes to your machine. Click oK. On the menu left click on 'event viewer "
Left click on the little triangle pointing to "event viewer" There will be about three categories under that. Left click on the little triangle that is pointing to
windows logs. Left click on 'system" on the right side you will see a box under actions that says 'filter current log" click on that puppy. Under the filter current log dialog box, fill in the box that sez "error ".. Left click on OK.. now you will see all hard core errors that happened in your machine. Stay in the general tab area and double click a couple copy and paste them in your response

 

Hope this helps

Log Name: System
Source: EventLog
Date: 11/16/2013 11:48:13 AM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Jim-PC
Description:
The previous system shutdown at 11:45:51 AM on ‎11/‎16/‎2013 was unexpected.
Event Xml:
<Event xmlns= "http://schemas.microsoft.com/win/2004/08/events/event ">
<System>
<Provider Name= "EventLog" />
<EventID Qualifiers= "32768 ">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime= "2013-11-16T17:48:13.000000000Z" />
<EventRecordID>34603</EventRecordID>
<Channel>System</Channel>
<Computer>Jim-PC</Computer>
<Security />
</System>
<EventData>
<Data>11:45:51 AM</Data>
<Data>‎11/‎16/‎2013</Data>
<Data>
</Data>
<Data>
</Data>
<Data>64507</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>DD070B00060010000B002D003300D302DD070B000600100011002D003300D302600900003C000000010000006009000000000000B00400000100000000000000</Binary>
</EventData>
</Event>


Log Name: System
Source: Service Control Manager
Date: 11/15/2013 5:52:36 PM
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Jim-PC
Description:
The Windows Search service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
Event Xml:
<Event xmlns= "http://schemas.microsoft.com/win/2004/08/events/event ">
<System>
<Provider Name= "Service Control Manager" Guid= "{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName= "Service Control Manager" />
<EventID Qualifiers= "49152 ">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime= "2013-11-15T23:52:36.431283000Z" />
<EventRecordID>34400</EventRecordID>
<Correlation />
<Execution ProcessID= "756" ThreadID= "2612" />
<Channel>System</Channel>
<Computer>Jim-PC</Computer>
<Security />
</System>
<EventData>
<Data Name= "param1 ">Windows Search</Data>
<Data Name= "param2 ">%%1053</Data>
</EventData>
</Event>

Log Name: System
Source: Service Control Manager
Date: 11/16/2013 12:59:39 PM
Event ID: 7001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Jim-PC
Description:
The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:
A device attached to the system is not functioning.
Event Xml:
<Event xmlns= "http://schemas.microsoft.com/win/2004/08/events/event ">
<System>
<Provider Name= "Service Control Manager" Guid= "{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName= "Service Control Manager" />
<EventID Qualifiers= "49152 ">7001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime= "2013-11-16T18:59:39.170036300Z" />
<EventRecordID>34703</EventRecordID>
<Correlation />
<Execution ProcessID= "564" ThreadID= "568" />
<Channel>System</Channel>
<Computer>Jim-PC</Computer>
<Security />
</System>
<EventData>
<Data Name= "param1 ">DHCP Client</Data>
<Data Name= "param2 ">Ancillary Function Driver for Winsock</Data>
<Data Name= "param3 ">%%31</Data>
</EventData>
</Event>

 

Just an update, I am on another machine as mine is completely unstable now. I can only boot into safe mode. not safe mode with networking, not last know good configuration that worked, or a clean boot. I am extremely lost

 

And it runs OK in safe mode? For a long time?