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Resolved Windows 7 Pro x64 SP1 Blue Screen!

Discussion in 'Windows 7' started by IvanH, 2011/03/20.

  1. 2011/03/20
    IvanH

    IvanH Well-Known Member Thread Starter

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    After Windows Update installed SP1 on Windows 7 Pro x64, 3 computers experienced "blue screen" crashes. Two of them can't boot up without WIndows 7 DVD. One restored back.

    One of them on notebook with Core 2 Duo 3 GB RAM. One on MacBookPro8,1 running on VMware Fusion 3.1.2, and one on MacBookPro8,1 Early 2011 running on Parallels 6.

    Is there any insight?
     
    IvanH,
    #1
  2. 2011/03/20
    Admin.

    Admin. Administrator Administrator Staff

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    Follow these instructions to post a Dump Data Log.

    If you do not have a dump, ensure that your machine is configured to write out a dump by following the directions from microsoft

    Please note:
     
    Admin.,
    #2


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  4. 2011/03/21
    IvanH

    IvanH Well-Known Member Thread Starter

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    After download and installation exactly the steps , the cdb.exe gives a flash of a text box and off it goes. I found the dump file but unable to analyze it.

    I download it again and get stuck exactly in the same way.
     
    IvanH,
    #3
  5. 2011/03/21
    Arie

    Arie Administrator Administrator Staff

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    No idea...

    Anything related to the BSOD in the Event Log?
     
    Arie,
    #4
  6. 2011/03/26
    IvanH

    IvanH Well-Known Member Thread Starter

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    Hi Arie,

    Big trouble! The pure Windows 7 machine went through a few blue screens and automatical recovery action without a glue to restore it.

    The problem has developed to unable to enter control panel. Whenever I wanted to restore from a restore point, or even attempt to get into programs and features, the notebook will get another blue screen.

    I tried to restore it from Acronis images but unsuccessful, just another blue screen. The problem is there is about a week of work without backup.

    In this situation, is it appropriate to use Windows 7 DVD to do a repair? Will every programs and their data wipe out?
     
    IvanH,
    #5
  7. 2011/03/27
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi IvanH. It looks like you will have to do a repair install of Windows 7. Your data will still be on the harddrive but I would back up any important data just in case.

    Take a look here, Windows 7 Repair Install.
     
    Evan Omo,
    #6
  8. 2011/04/02
    IvanH

    IvanH Well-Known Member Thread Starter

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    I didn't use the repair disc. Instead, I login the backup administrator account and deleted the in-trouble user account. There, I can access Control Panel and most features and with fewer blue screen.

    It's acceptable now. Bought time to mvoe files out.
    Eventually I'll re-install the Windows 7.
     
    IvanH,
    #7
  9. 2011/04/02
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Ok then. Hope the Windows 7 reinstall works without a hitch.
     
    Evan Omo,
    #8

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