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[windows 7 fails to boot after disk clean]

Discussion in 'Windows 7' started by prossco2, 2014/08/13.

  1. 2014/08/13
    prossco2

    prossco2 Active Member Thread Starter

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    hi all, i did a disc clean up on a dell laptop with windows 7 (this is a friends laptop) it now wont start up. i get the Please wait screen, then the Welcome screen, that goes off, and then nothing..have tried a restore disc and system restore but nothing.....thanks
     
  2. 2014/08/13
    PeteC

    PeteC SuperGeek Staff

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    Welcome to WindowsBBS :)

    Please observe Posting Rules #3 - Meaningful Subject - I have adjusted your title.

    What did you use for disk clean up?
     
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  4. 2014/08/13
    prossco2

    prossco2 Active Member Thread Starter

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    hi, i used the windows one as i usually do and dont have a problem, did the same on my friends laptop but now blank screen after the welcome screen.
    thanks for the change in my titles
     
  5. 2014/08/23
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi prossco2. Can you boot the computer into Safe Mode successfully?

    Also do you have a Windows 7 DVD that you can use to repair the operating system?
     
  6. 2014/08/23
    prossco2

    prossco2 Active Member Thread Starter

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    windows 7 wont boot after disc clean up

    hi evan,
    no wont boot in safe mode either.
    tried the repair disc as well and that wont do it
     
  7. 2014/08/24
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Alright then. You will need to create a Windows 7 DVD to repair the Windows 7 OS. You can find Windows 7 SP1 ISO files here, Official Windows 7 SP1 ISO Image Downloads.

    Once you have downloaded the ISO file you want, download and run the portable version of Active ISO Burner and burn the Windows 7 ISO file to a DVD.

    Then boot the laptop from your Windows 7 DVD and see if that works. If it does then let me know and we can go from there.
     
  8. 2014/08/24
    prossco2

    prossco2 Active Member Thread Starter

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    thankyou, will give it a try. my friend is away for two weeks so cant get hold of comp. till he returns, but will post when i have tried your suggestion....
    will this wipe any docs or pics that are on the hard drive as there are some that are quite important apparently..
     
    Last edited: 2014/08/24
  9. 2014/08/25
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Before we repair the windows installation, if you haven't yet I would take out the hard drive and plug it into another computer as an external drive and back up all the important files.

    That way in case we can't get the computer back up and running, at least the data will be safe.

    Once the data is backed up, then post back with an update and I will provide instructions for steps to hopefully get Windows 7 working again without having to perform a clean install of Windows.
     
  10. 2014/08/25
    prossco2

    prossco2 Active Member Thread Starter

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    thanks, i am ok at taking out the hard drive, but what connectors/connections etc do i need to connect to my laptop
     
  11. 2014/08/26
    Evan Omo

    Evan Omo Computer Support Technician Staff

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