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Resolved Windows 7 crashes randomly

Discussion in 'Windows 7' started by aund322, 2010/09/21.

  1. 2010/09/21
    aund322

    aund322 Inactive Thread Starter

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    recently my pc lieks to crash i could be watching a video or browising internet but mosue will freeze and i cant do nothing till i restart

    even after that sometimes it crashes on the "windows laoding" screen

    is this a common problem is there a fix for this?

    also i ran blue screen view program and it came up with this

    ==================================================
    Dump File : 042710-19281-01.dmp
    Crash Time : 27/04/2010 12:33:54
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000046
    Parameter 2 : fffff800`02ca1ef8
    Parameter 3 : fffff880`06e5a8c0
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+70600
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
    Processor : x64
    Computer Name :
    Full Path : C:\Windows\Minidump\042710-19281-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7600
    ==================================================

    thanks for your help

    Aund
     
    aund322,
    #1
  2. 2010/09/21
    markmadras

    markmadras Banned

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    This link will show you how to replace the driver that has been identified in the log.

    http://www.ehow.com/how_5085175_replace-ntoskrnlexe.html

    There may be other problems so after this run the disk check facility. From windows explorer right click on the drive, select properties, select tools tab, click on check now.

    You will need a Windows 7 disc. If you have to borrow one make sure it is the same version as you have installed, Home, Professional, etc.

    Just noticed the log above shows the date as 27th April 2010:confused: could this log be quite old and that is a record of when the error first occured?
     
    Last edited: 2010/09/21
    markmadras,
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  4. 2010/09/21
    Arie

    Arie Administrator Administrator Staff

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    markmadras, I know you are trying to make a suggestion, but it's about 99.99% sure that ntoskrnl.exe is not the cause of this error.

    In most cases the error SYSTEM_SERVICE_EXCEPTION - 0x0000003b has been associated with Graphic drivers, bad ram or overclocking.
     
    Arie,
    #3
  5. 2010/09/21
    Arie

    Arie Administrator Administrator Staff

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    Start by testing your memory. Run Memtest86 or Windows Memory Diagnostic.

    Windows 7 DVD also includes a memory testing option called Windows Memory Diagnostic which can be accessed by booting off your Windows DVD, choosing your language/keyboard options, and clicking the link Repair your computer at the bottom left on the Install Now screen. When prompted select your Windows Installation and click Next, here you can select the Windows Memory Diagnostic option.

    Please note:

    To work around the above, test the installed RAM in various configurations. If you have a single module, swap it around the slots. If you have a pair of modules, run each one singly, swapping between slots; and then run them in pairs swapping between pairs of slots. If you have 2 sets of matched modules do not get them mixed up.
     
    Arie,
    #4
  6. 2010/09/21
    aund322

    aund322 Inactive Thread Starter

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    okay il try these test but tbh would make sense had issue before random crashing i changed the mhz for the ram to auto adn its sorted it maybe just need to replace my ram sticks

    thanks for all your help :D
     
    aund322,
    #5
  7. 2010/09/23
    Arie

    Arie Administrator Administrator Staff

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    Please keep us informed about the outcome.
     
    Arie,
    #6
  8. 2010/09/23
    aund322

    aund322 Inactive Thread Starter

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    hey okay done all the steps today and theres no crashing atm so we shall see how it goes :p

    thanks for our amazing help

    aund
     
    aund322,
    #7

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