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Windows 2003 Server Restarting constantly: BugCheck AB

Discussion in 'Windows Server System' started by the_gib, 2005/05/16.

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  1. 2005/05/16
    the_gib

    the_gib Inactive Thread Starter

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    GUys
    Our 3 Citrix servers are restarting. Here is the dump log. I have examined and it is something to do with connections not being released. Any advice on this is appreciated.

    Microsoft (R) Windows Debugger Version 6.4.0007.2
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Documents and Settings\bgibson\Desktop\Mini051605-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: C:\Symbols
    Executable search path is:
    Windows Server 2003 Kernel Version 3790 (Service Pack 1) MP (4 procs) Free x86 compatible
    Product: Server, suite: TerminalServer
    Built by: 3790.srv03_sp1_rtm.050324-1447
    Kernel base = 0x80800000 PsLoadedModuleList = 0x808af988
    Debug session time: Mon May 16 15:12:25.702 2005 (GMT+10)
    System Uptime: 1 days 11:10:18.273
    Loading Kernel Symbols
    ...........................................................................................................
    Loading unloaded module list
    ..................................................
    Loading User Symbols
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck AB, {20, 1fe0, 0, 5a}

    Probably caused by : memory_corruption ( nt!MiCheckSessionPoolAllocations+e3 )

    Followup: MachineOwner
    ---------

    3: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    SESSION_HAS_VALID_POOL_ON_EXIT (ab)
    Caused by a session driver not freeing its pool allocations prior to a
    session unload. This indicates a bug in win32k.sys, atmfd.dll,
    rdpdd.dll or a video driver.
    Arguments:
    Arg1: 00000020, session ID
    Arg2: 00001fe0, number of paged pool bytes that are leaking
    Arg3: 00000000, number of nonpaged pool bytes that are leaking
    Arg4: 0000005a, total number of paged and nonpaged allocations that are leaking.
    nonpaged allocations are in the upper half of this word,
    paged allocations are in the lower half of this word.

    Debugging Details:
    ------------------


    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP

    BUGCHECK_STR: 0xAB

    CURRENT_IRQL: 0

    LAST_CONTROL_TRANSFER: from 8095df98 to 8087b6be

    STACK_TEXT:
    b8c3cc30 8095df98 000000ab 00000020 00001fe0 nt!KeBugCheckEx+0x1b
    b8c3cc68 809c4c28 87de4d88 87de4d88 00000000 nt!MiCheckSessionPoolAllocations+0xe3
    b8c3cce8 8082117f 87de4d88 00000000 88718b70 nt!MiDereferenceSessionFinal+0x183
    b8c3cd04 80912d6f 87de4d88 88718b70 88718db0 nt!MmCleanProcessAddressSpace+0x6b
    b8c3cd8c 8092d96b 00000000 00000000 88718b70 nt!PspExitThread+0x5f1
    b8c3cda4 8092cd0d 88718b70 00000000 00000001 nt!PspTerminateThreadByPointer+0x4b
    b8c3cddc 80841a96 bf92b562 87b802a0 00000000 nt!PspSystemThreadStartup+0x3c
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


    FOLLOWUP_IP:
    nt!MiCheckSessionPoolAllocations+e3
    8095df98 cc int 3

    SYMBOL_STACK_INDEX: 1

    FOLLOWUP_NAME: MachineOwner

    SYMBOL_NAME: nt!MiCheckSessionPoolAllocations+e3

    MODULE_NAME: nt

    DEBUG_FLR_IMAGE_TIMESTAMP: 42435e60

    STACK_COMMAND: kb

    IMAGE_NAME: memory_corruption

    FAILURE_BUCKET_ID: 0xAB_nt!MiCheckSessionPoolAllocations+e3

    BUCKET_ID: 0xAB_nt!MiCheckSessionPoolAllocations+e3

    Followup: MachineOwner
    ---------
     
    the_gib,
    #1
  2. 2005/05/16
    Arie

    Arie Administrator Administrator Staff

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    Probably the best thing to do is to go to Microsoft Support Services, and select an option to "open" a support request.

    You can use the log file (debuglog.txt) generated to supply the needed information to start your support request.

    Our "resident" debug troubleshooter will be unavailable for a while.
     
    Arie,
    #2


  3. to hide this advert.

  4. 2005/05/16
    sweyland

    sweyland Inactive

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    In summary - uninstall SP1.

    There are numerous people with this "kind" of problem, me included. I opened a support case with ms, their response.

    "So far, all of the reported problematic servers are with Windows 2003 Server and Service Pack 1 (SP1). Based on our experience, uninstalling SP1 can be considered as a temporary workaround before the fix is released. "

    Note: I had to re-install TS licensing after uninstalling SP1.
     
    sweyland,
    #3
  5. 2005/05/17
    the_gib

    the_gib Inactive Thread Starter

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    Uninstalling sp1

    Is this a definate reason why this is happening?

    Will my problem definately be fixed after uninstallation?
     
    the_gib,
    #4
  6. 2005/05/17
    Newt

    Newt Inactive

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    Is this a definate reason why this is happening?

    Probable.


    Will my problem definately be fixed after uninstallation?

    Probably.

    At worst it is something else and removing SP1 doesn't fix things. You can always load the SP back on. But some google searching will certainly bring up quite a few folks with a problem that sounds very similar and that was fixed by removing the SP.
     
    Newt,
    #5
  7. 2005/05/17
    Scott Smith

    Scott Smith Inactive Alumni

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    Sounds like he wants a money back guarentee. :D :D
     
    Scott Smith,
    #6
  8. 2005/05/24
    JoeHobart

    JoeHobart Inactive Alumni

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    There is an open investigation at microsoft on the Stop ABs like you are getting. No known solution but rollback or suffer at this time. You can open a ticket with PSS or watch the knowladge base for an update.
     
    JoeHobart,
    #7
  9. 2005/05/26
    chicagotech

    chicagotech Inactive

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    chicagotech,
    #8
  10. 2005/06/02
    CCarter

    CCarter Inactive

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    2003 Server reboots constantly

    Hi Everyone,

    I've got a "dumb" question. I understand uninstalling SP1 may solve my reboot problem but how do I do that when the machine barely gets past the POST and reboots?

    This is my first experience with 2003 server and it has been a pain so far.

    Thanks,
    Chandler
     
    CCarter,
    #9
  11. 2005/06/02
    Scott Smith

    Scott Smith Inactive Alumni

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    Repair install will remove SP1

    If you dont know how post back and we can get you some instructions.
     
    Scott Smith,
    #10
  12. 2005/06/16
    cron

    cron Inactive

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    We've got this problem too.
    our farm is running windows 2003 ent sp1 + citrix metaframe xp + sp4.

    i think that is happening because of windows 2003 sp1.
     
    cron,
    #11
  13. 2005/06/16
    cron

    cron Inactive

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    This from ts02 server:

    Code:
    Loading Dump File [C:\Program Files\Debugging Tools for Windows\dumpz\ts02\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: C:\WINNT\Symbols;C:\Program Files\Debugging Tools for Windows\citrix_dbg\SP3SYM_MFXP10W2K
Executable search path is: 
Windows Server 2003 Kernel Version 3790 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: Server, suite: Enterprise TerminalServer
Built by: 3790.srv03_sp1_rtm.050324-1447
Kernel base = 0x80800000 PsLoadedModuleList = 0x808af988
Debug session time: Wed Jun 15 13:11:06.378 2005 (GMT+4)
System Uptime: 4 days 7:03:24.301
Loading Kernel Symbols
..............................................................................................................................
Loading unloaded module list
..
Loading User Symbols
PEB is paged out (Peb.Ldr = 7ffdf00c).  Type  ".hh dbgerr001" for details
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck AB, {14, 18, 0, 1}

Probably caused by : memory_corruption ( nt!MiCheckSessionPoolAllocations+e3 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SESSION_HAS_VALID_POOL_ON_EXIT (ab)
Caused by a session driver not freeing its pool allocations prior to a
session unload.  This indicates a bug in win32k.sys, atmfd.dll,
rdpdd.dll or a video driver.
Arguments:
Arg1: 00000014, session ID
Arg2: 00000018, number of paged pool bytes that are leaking
Arg3: 00000000, number of nonpaged pool bytes that are leaking
Arg4: 00000001, total number of paged and nonpaged allocations that are leaking.
	nonpaged allocations are in the upper half of this word,
	paged allocations are in the lower half of this word.

Debugging Details:
------------------


DEFAULT_BUCKET_ID:  DRIVER_FAULT

BUGCHECK_STR:  0xAB

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 8095df98 to 8087b6be

STACK_TEXT:  
b2cd4c30 8095df98 000000ab 00000014 00000018 nt!KeBugCheckEx+0x1b
b2cd4c68 809c4c28 876b5020 876b5020 00000000 nt!MiCheckSessionPoolAllocations+0xe3
b2cd4ce8 8082117f 876b5020 00000000 88ef0020 nt!MiDereferenceSessionFinal+0x183
b2cd4d04 80912d6f 876b5020 88ef0020 88ef0260 nt!MmCleanProcessAddressSpace+0x6b
b2cd4d8c 8092d96b 00000000 00000000 88ef0020 nt!PspExitThread+0x5f1
b2cd4da4 8092cd0d 88ef0020 00000000 00000001 nt!PspTerminateThreadByPointer+0x4b
b2cd4ddc 80841a96 bf92b562 8768b5a0 00000000 nt!PspSystemThreadStartup+0x3c
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


FOLLOWUP_IP: 
nt!MiCheckSessionPoolAllocations+e3
8095df98 cc               int     3

SYMBOL_STACK_INDEX:  1

FOLLOWUP_NAME:  MachineOwner

SYMBOL_NAME:  nt!MiCheckSessionPoolAllocations+e3

MODULE_NAME:  nt

DEBUG_FLR_IMAGE_TIMESTAMP:  42435e60

STACK_COMMAND:  kb

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  0xAB_nt!MiCheckSessionPoolAllocations+e3

BUCKET_ID:  0xAB_nt!MiCheckSessionPoolAllocations+e3

Followup: MachineOwner
---------
    This from ts04 server:
    Code:
    
Loading Dump File [C:\Program Files\Debugging Tools for Windows\dumpz\ts04\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: C:\WINNT\Symbols;C:\Program Files\Debugging Tools for Windows\citrix_dbg\SP3SYM_MFXP10W2K
Executable search path is: 
Windows Server 2003 Kernel Version 3790 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: Server, suite: Enterprise TerminalServer
Built by: 3790.srv03_sp1_rtm.050324-1447
Kernel base = 0x80800000 PsLoadedModuleList = 0x808af988
Debug session time: Wed Jun 15 20:15:48.737 2005 (GMT+4)
System Uptime: 1 days 0:09:58.312
Loading Kernel Symbols
.................................................................................................................
Loading unloaded module list
...
Loading User Symbols
PEB is paged out (Peb.Ldr = 7ffde00c).  Type  ".hh dbgerr001" for details
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck AB, {10, 18, 0, 1}

Probably caused by : memory_corruption ( nt!MiCheckSessionPoolAllocations+e3 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SESSION_HAS_VALID_POOL_ON_EXIT (ab)
Caused by a session driver not freeing its pool allocations prior to a
session unload.  This indicates a bug in win32k.sys, atmfd.dll,
rdpdd.dll or a video driver.
Arguments:
Arg1: 00000010, session ID
Arg2: 00000018, number of paged pool bytes that are leaking
Arg3: 00000000, number of nonpaged pool bytes that are leaking
Arg4: 00000001, total number of paged and nonpaged allocations that are leaking.
	nonpaged allocations are in the upper half of this word,
	paged allocations are in the lower half of this word.

Debugging Details:
------------------


DEFAULT_BUCKET_ID:  DRIVER_FAULT

BUGCHECK_STR:  0xAB

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 8095df98 to 8087b6be

STACK_TEXT:  
f55a0c30 8095df98 000000ab 00000010 00000018 nt!KeBugCheckEx+0x1b
f55a0c68 809c4c28 8841d8d0 8841d8d0 00000000 nt!MiCheckSessionPoolAllocations+0xe3
f55a0ce8 8082117f 8841d8d0 00000000 89599020 nt!MiDereferenceSessionFinal+0x183
f55a0d04 80912d6f 8841d8d0 89599020 89599260 nt!MmCleanProcessAddressSpace+0x6b
f55a0d8c 8092d96b 00000000 00000000 89599020 nt!PspExitThread+0x5f1
f55a0da4 8092cd0d 89599020 00000000 00000001 nt!PspTerminateThreadByPointer+0x4b
f55a0ddc 80841a96 bf92b562 89441e28 00000000 nt!PspSystemThreadStartup+0x3c
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


FOLLOWUP_IP: 
nt!MiCheckSessionPoolAllocations+e3
8095df98 cc               int     3

SYMBOL_STACK_INDEX:  1

FOLLOWUP_NAME:  MachineOwner

SYMBOL_NAME:  nt!MiCheckSessionPoolAllocations+e3

MODULE_NAME:  nt

DEBUG_FLR_IMAGE_TIMESTAMP:  42435e60

STACK_COMMAND:  kb

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  0xAB_nt!MiCheckSessionPoolAllocations+e3

BUCKET_ID:  0xAB_nt!MiCheckSessionPoolAllocations+e3

Followup: MachineOwner
---------
     
    cron,
    #12
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