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Windows 10 slow internet speed

Discussion in 'Windows 10' started by mary651, 2017/07/18.

  1. 2017/07/18
    mary651

    mary651 Well-Known Member Thread Starter

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    I hope someone can help. I am running Windows 10 64 bit HP system and recently upgraded my DSL from 6 mbsp to 15 mbsp to be able to download video on demand for the tv (which has improved) and also use a roku with my computer. After the upgrade, the internet speed didn't seem to be any faster so contacted my ISP and they sent out a tech. He checked it out and the speed coming in is right where it is supposed to be at 18 mbsp. His laptop connected to the modem ran very fast both connected to the modem and wirelessly, but he was using Windows 7. He said that there is a problem with Windows 10 and internet speed. I have tried a few things I found on the internet such as stopping automatic updates for Windows, apps running in the background, and disabling whatever was suggested, but nothing helps. I would love to have the speed that the tech showed me, so how can I get it?
     
  2. 2017/07/19
    Bill

    Bill SuperGeek WindowsBBS Team Member

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    Oh bullfeathers! I am afraid he lied to you. If that were true, there would be well over 400 million very unhappy Windows 10 users out there.

    Please make sure you have enabled Windows Update again. Keeping our systems current is one of, if not the most important things we can do to keep our systems secure. And please note that Windows Update is designed to download and install updates in the background just so they do not bog down our systems.

    It is more likely a configuration problem on your system, most likely with your security apps. What security are you using? And how much RAM do you have installed?

    Run speedtest.net and see what you get.

    Oh, and just for clarification, it is Mbps (Megabits per second).
     
    Bill,
    #2

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  4. 2017/07/19
    Paul BD

    Paul BD New Member

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    What Bill said. PLEASE turn automatic Windows Update back on. PLEASE.
     
  5. 2017/07/19
    elcajongunsfan Lifetime Subscriber

    elcajongunsfan Well-Known Member

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    Yeah, I just setup a new Win 10 machine (64 bit also) for my elderly Ma, and she's getting 50+ Meg download speed on Ethernet, and my O/S 10 laptop was getting a solid 50 also wireless.

    My experience with DSL was that sometimes old phone lines deteriorate and you have crosstalk--although you stated the tech had a good connect.. you also said you upgraded to 15 but the tech said you were getting 18?

    Good luck
     
  6. 2017/07/19
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Hi mary651, I see from a Google that your comp was introduced in 2009. It is a HP product that can be ordered to your specification of internals. Please take the time to fill in your System Details which will help us to better help you.
    If you are achieving the Mbps from your ISP and your comp is not reacting as fast as the Technicians Laptop - you may need a clean up of your OS.
    Are you using a 3rd. party Anti-virus?
    My HP Notebook 1000 (in use now) using Bill's speedtest link - is currently showing 49.89Mbps D/L and 9.68Mbps U/L and I'm on Fibre-Optic cable with a 300Mbps Plan.
    My Notebook connects to the internet wirelessly and takes less than 2 seconds to connect. I am also using an SSD in this Notebook.
    Why You Probably Aren’t Getting the Internet Speeds You’re Paying For (and How to Tell)
     
    Last edited: 2017/07/19
  7. 2017/07/20
    mary651

    mary651 Well-Known Member Thread Starter

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    I appreciate everyone who responded and hope that you will read my reply below as I hope it covers everyone's questions. "retiredlearner" you were right about the computer date, we bought it in May 2009 and came with Vista.

    Bill, I ran the speedtest twice and got 15.51/2.08 and 15.54/2.03 which would be wonderful if my computer would work as fast. After I shut the Windows Update off and it made no difference, I put it back on. My computer is probably not the fastest available. It is an HP, I have 4.00 RAM, 64 bit, Windows 10 Home Version 1607(because I put it back to this after updating to the latest in case that was the problem), Processor Pentium Dual-Core CPU E5300@2.60 GHZ. It is a computer that crashed that was my husband's and I put a new 1 Terabyte hard drive in it and got it working again. He doesn't do a lot on his computers, so this one wasn't one that I would have chosen. No WiFi connectivity and was one that had no frills. I run Avast anti-virus free version which I keep up to date and run scans frequently, CCleaner free version, and Malwarebytes free both I keep current and run my scans and clean everything up that I can. I know that 15 mbps is not really fast, but it is through our local phone company and they said that they have 18 mbps to make sure that they are giving enough to hopefully keep customers. We don't do gaming online or download movies on the computers so the need for extreme fast capability isn't there, but I was hoping that I could use the Roku for watching movies if I had increased speed. I plan to go to Microsoft and re-install the newest update for Windows 10 again.

    If I have missed any pertinent computer information, let me know. Any further suggestions to get my computer running more speedily on the internet would be very much appreciated. Thanks, you guys are great!!
     
  8. 2017/07/20
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Hi mary651, I would in the 1st instant uninstall Avast AV. Windows Defender is the builtin Security in W10 and is the complete package that will protect your comp. Try this and see if there is any improvement.I have 3 Desktops and my HP Notebook all running W10 and using Defender - NO problems.
    If there is no improvement then I would suggest trying Evan Omo's cleanup program.
     
  9. 2017/07/21
    mary651

    mary651 Well-Known Member Thread Starter

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    I have uninstalled the Avast, made sure Windows Defender was updated, ran a scan which didn't find anything, and the computer does seem to be somewhat better. When I checked the Network Speed Test that I installed from the Windows Store, it is now showing about 11.54 speed which is twice what I was getting before. I was just wondering if you could direct me to Evan Omo's clean up program? I would like to see what he suggests and if it would improve it some more. I do like a well running computer. Thanks for the information!! I am most grateful as I always seem to get the right help from WindowsBBS.
     
  10. 2017/07/21
    PeteC

    PeteC SuperGeek Staff

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  11. 2017/07/22
    mary651

    mary651 Well-Known Member Thread Starter

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    I started optimizing Windows 10. The first clean up program "PC Decrapifier" had only one thing to uninstall for Windows Live which I don't use. "The Should I Remove it" program was helpful and I uninstalled several more with explanations. The "Decrap My PC" is scary. There are 160 programs that it wants to uninstall and I am so glad I didn't click on the automatic uninstall that was an option. It wants to uninstall my printer software, microsoft office, powershell listings, browsers, etc. I really could use some guidance as to what it all means. The first 40 listed are automatically starting software, does this mean that by uninstalling these program files that the program will be there, but won't automatically start? I would like to copy and paste this list and get someone to tell me what should be kept and uninstalled. Can someone help and can I copy and paste to this forum?
     
  12. 2017/07/22
    PeteC

    PeteC SuperGeek Staff

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    Mary - I will send a PM to the author of that article - Evan Omo - who is best placed to advise.

    In the meantime use the Windows Snipping tool to capture the list and save as jpeg - use the 'Upload a File' button (next to Post Reply) to attach to your next post
     
  13. 2017/07/22
    Paul BD

    Paul BD New Member

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    OK, I'm no geek. But the post by Evan Omo is frankly absurd, particularly in recommending Decrap My PC. This program is designed to (quoting from its own opening screen) "restore your computer to its freshly installed Windows state by fully removing ALL the installed software and all the non-standard Start Menu and and Desktop icons." Just a wee bit of overkill, don't you think, particularly since it offers a fully automatic option? Offering this program to a home user is like offering a chainsaw to a five-year-old.
    For the record, I did download, install and run it, although I backed out pretty quickly. It has now been uninstalled.
     
  14. 2017/07/22
    mary651

    mary651 Well-Known Member Thread Starter

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    Here is the list from the Decrap my PC:
     

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  15. 2017/07/22
    mary651

    mary651 Well-Known Member Thread Starter

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    There are three more screen shots snipped which I will attach.
     

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  16. 2017/07/22
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi Mary. I have viewers run the Decrap my pc and the Should I remove it programs if they are not going to be creating a thread here on Windowsbbs and they are going to be removing programs on their own.

    Giving users on idea of what programs they can remove from their system is a great way to help them optimize their system but since I will be assisting you, you will not need to run the Should I remove it and the PC Decrapifier applications.

    If you want me to go through your installed application on your system, please click Start< Control Panel< Uninstall a program, and take screenshots of your installed program list and upload them in your next reply so I can let you know what programs you can safely remove.

    I cannot possibly know every user who comes across my guide what their level of computer experience is and the point is to offer the viewer tools to optimize their system.

    Yes, running these applications does take a level of awareness and if you are not confident in your ability to go through a certain step, then you can easily either skip it or ask one of our staff members about a certain piece of instruction on our forum.

    Running each of these programs comes with a certain risk, but I certainly don't want users to be uninstalling random programs on their computer and finding that their hardware devices don't work anymore if they remove their chipset or video driver for example. The point of those uninstaller tools, is to help users who are not sure about programs they can remove and to give them a bit more information about the programs that are on their system.

    If you are not sure about running a certain program, feel free to ask first. That is the best way to ensure that everything will go smoothly.
     
    Last edited: 2017/07/22
  17. 2017/07/23
    mary651

    mary651 Well-Known Member Thread Starter

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    Evan, thank you for taking the time to respond. I am attaching the screenshots of what I have installed on my computer from the Control Panel. CCleaner also has a tool to uninstall programs and it seems to have extra programs listed. I was just wondering why it would add items not in the Control Panel version. If you read the beginning of my thread, the reason I started the discussion here was to increase my computer's speed on the internet. As I said I recently increased the DSL from 6 to 15 and it hasn't changed much in speed using my computer. I downloaded and used a Network Speed Test from the Windows Store. The best I could get was 12.34 and that was only once, but the speed should be around 15 to 18 according to my ISP. Most of the time it is 6 or less. Is there something besides optimizing my computer to take advantage of the DSL speed that is available. I went to speedtest.net and it showed 15.54. Do you think that it is just that the computer is older? The statistics on the computer are listed above in one of my replies. Any help you could provide would be greatly appreciated.
     

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  18. 2017/07/23
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    In Control Panel< Uninstall a program remove the following items unless you use them:

    Adobe Photoshop Elements
    Amazon Kindle
    All of the Canon programs unless you have a Canon printer
    CherryPlayer
    All of the Epson programs unless you have an Epson printer
    Both HP programs
    Java unless you have a program that requires it to be installed
    Microsoft OneDrive
    Microsoft Silverlight
    QuickTime 7

    Then reboot the computer and continue to follow the steps in my optimizing Windows 10 guide. If you are unsure of a certain step, feel free to ask me first. :)
     
  19. 2017/07/25
    mary651

    mary651 Well-Known Member Thread Starter

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    Evan, I uninstalled all of what you suggested except the Epson programs for my printer, the manual for my Canon Camera, and Adobe Photoshop Elements as I purchased that one. I started the Optimization guide and got to the Windows Services #6 and I am not comfortable or knowledgeable enough to eliminate any of them. Can you help with this? Do I need to upload what the services list looks like, do you want me to continue with the optimization, or would it not work without removing some of the services?
     
  20. 2017/07/26
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Go ahead and just disable the services listed in the Safe Category ONLY that are shown in my guide and continue following the next steps.
     
  21. 2017/08/17
    mary651

    mary651 Well-Known Member Thread Starter

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    Sorry, I have not had time to continue with the steps to resolve the problem with the slow internet. I have not forgotten about the thread. I have been very busy with volunteer work, but will continue with the process when things slow down again. Probably won't get back to it until late September. Really appreciate the help everyone has given me. Will update you on my progress when I am working on it again.
     

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