1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. You are viewing our forum as a guest. For full access please Register. WindowsBBS.com is completely free, paid for by advertisers and donations.

Resolved Windows 10 fail

Discussion in 'Windows 10' started by jennmay, 2015/07/30.

  1. 2015/07/30
    jennmay

    jennmay Well-Known Member Thread Starter

    Joined:
    2007/03/15
    Messages:
    124
    Likes Received:
    0
    Trophy Points:
    231
    Location:
    Georgia
    Computer Experience:
    Intermediate
    I am not sure what is going on. My backup laptop I decided to do the upgrade from windows 7 to 10. The 10 failed and would not install. :confused: It even had some troubleshooting to try and fix but it would not fix and so I tried to restore it no restore point available. So it wanted to reboot then I get the screen of black death and a flashing cursor and it will just keep automatically keep rebooting itself. So I had my windows 7 disk and so I reinstalled windows 7. It will come up now but it now says I have no drivers for internet wifi no connections available. I need to get a ethernet cord so I can get internet but windows 10 still shows on boot up it asks which one to load each time now. Not sure how to get rid of 10 on boot up any suggestions? Once I get an ethernet I can probably reinstall drivers to get wifi back I hope. I hope this is in the right place if not please move for me thanks.
     
  2. 2015/07/30
    Evan Omo

    Evan Omo Computer Support Technician Staff

    Joined:
    2006/09/10
    Messages:
    7,593
    Likes Received:
    471
    Trophy Points:
    1,093
    Location:
    Walnut Creek, California, United States
    Computer Experience:
    Intermediate+
    Hi jenmay. Do you want to stick with using Windows 7 or do you want to perform a clean install of Windows 10?
     

  3. to hide this advert.

  4. 2015/07/30
    jennmay

    jennmay Well-Known Member Thread Starter

    Joined:
    2007/03/15
    Messages:
    124
    Likes Received:
    0
    Trophy Points:
    231
    Location:
    Georgia
    Computer Experience:
    Intermediate
    Well, I do not even know how to even reinstall windows 10 since it just popped up for me to install it. I wanted to check it out,but not sure about it now lol. What do you suggest?
     
  5. 2015/07/30
    Evan Omo

    Evan Omo Computer Support Technician Staff

    Joined:
    2006/09/10
    Messages:
    7,593
    Likes Received:
    471
    Trophy Points:
    1,093
    Location:
    Walnut Creek, California, United States
    Computer Experience:
    Intermediate+
    Windows 10 is still buggy since isn't fully ready yet and you might run into unexpected issues with it so I would wait at least 2-3 more weeks before taking the plunge.

    I can see Windows 10 being a decent enough upgrade over Windows 7 once the bugs get fixed but as of right now its not ready for mainstream adoption yet.
     
  6. 2015/07/31
    jennmay

    jennmay Well-Known Member Thread Starter

    Joined:
    2007/03/15
    Messages:
    124
    Likes Received:
    0
    Trophy Points:
    231
    Location:
    Georgia
    Computer Experience:
    Intermediate
    Ok, but is there any way to get rid of windows 10 that it says is on there that will not boot up on start up?
     
  7. 2015/07/31
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

    Joined:
    2004/06/25
    Messages:
    5,467
    Likes Received:
    295
    Trophy Points:
    1,093
    Location:
    New Zealand
    Computer Experience:
    intermediate
  8. 2015/07/31
    Evan Omo

    Evan Omo Computer Support Technician Staff

    Joined:
    2006/09/10
    Messages:
    7,593
    Likes Received:
    471
    Trophy Points:
    1,093
    Location:
    Walnut Creek, California, United States
    Computer Experience:
    Intermediate+
  9. 2015/07/31
    jennmay

    jennmay Well-Known Member Thread Starter

    Joined:
    2007/03/15
    Messages:
    124
    Likes Received:
    0
    Trophy Points:
    231
    Location:
    Georgia
    Computer Experience:
    Intermediate
    Yeah 7 will load up, but I can not get on the internet even with an ethernet connection directly plugged into laptop not sure what has happened. 10 is showing on start up as well. Will try your suggestion to remove 10 from boot up.
     
  10. 2015/07/31
    jennmay

    jennmay Well-Known Member Thread Starter

    Joined:
    2007/03/15
    Messages:
    124
    Likes Received:
    0
    Trophy Points:
    231
    Location:
    Georgia
    Computer Experience:
    Intermediate
    OK I was able to remove the windows 10 from start up thank you. Will not connect to internet. I have exclamations on ethernet controller,network controller,pci simple communications controller, and sm bus controller says these drivers for this device is not installed. with a code 28
     
    Last edited: 2015/07/31
  11. 2015/07/31
    Evan Omo

    Evan Omo Computer Support Technician Staff

    Joined:
    2006/09/10
    Messages:
    7,593
    Likes Received:
    471
    Trophy Points:
    1,093
    Location:
    Walnut Creek, California, United States
    Computer Experience:
    Intermediate+
    You need to install the drivers for your network adapter, motherboard chipset, as well as for your graphics adapter and your audio device. What is the make and model of your laptop?
     
  12. 2015/07/31
    jennmay

    jennmay Well-Known Member Thread Starter

    Joined:
    2007/03/15
    Messages:
    124
    Likes Received:
    0
    Trophy Points:
    231
    Location:
    Georgia
    Computer Experience:
    Intermediate
    It is a Dell Inspiron 15 N5050
     
  13. 2015/07/31
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

    Joined:
    2003/07/04
    Messages:
    2,800
    Likes Received:
    137
    Trophy Points:
    843
    Location:
    USA, Earth
    Computer Experience:
    Experienced Learner
    Do you have the Dell Service Tag?
     
  14. 2015/07/31
    jennmay

    jennmay Well-Known Member Thread Starter

    Joined:
    2007/03/15
    Messages:
    124
    Likes Received:
    0
    Trophy Points:
    231
    Location:
    Georgia
    Computer Experience:
    Intermediate
    Yes it is Service tag number is 5GLHRR1 or express service code is 11887471549
     
  15. 2015/07/31
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

    Joined:
    2003/07/04
    Messages:
    2,800
    Likes Received:
    137
    Trophy Points:
    843
    Location:
    USA, Earth
    Computer Experience:
    Experienced Learner
    Go to this link Dell Support Click on Drivers and Downloads or have it scan your machine.
     
    Last edited: 2015/07/31
  16. 2015/07/31
    jennmay

    jennmay Well-Known Member Thread Starter

    Joined:
    2007/03/15
    Messages:
    124
    Likes Received:
    0
    Trophy Points:
    231
    Location:
    Georgia
    Computer Experience:
    Intermediate
    I can't since I can not get online. I am not sure which drivers I need if I knew I could use a flash drive and then put on the laptop. I looked and did not see the ones I needed listed.
     
  17. 2015/07/31
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

    Joined:
    2004/06/25
    Messages:
    5,467
    Likes Received:
    295
    Trophy Points:
    1,093
    Location:
    New Zealand
    Computer Experience:
    intermediate
  18. 2015/07/31
    jennmay

    jennmay Well-Known Member Thread Starter

    Joined:
    2007/03/15
    Messages:
    124
    Likes Received:
    0
    Trophy Points:
    231
    Location:
    Georgia
    Computer Experience:
    Intermediate
    Ok that solved one issue the ethernet driver went away as saying it needed a driver. It now needs network controller,pci simple communications controller, and sm bus controller sp still no connectios showing for me to connect.
     
  19. 2015/07/31
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

    Joined:
    2003/07/04
    Messages:
    2,800
    Likes Received:
    137
    Trophy Points:
    843
    Location:
    USA, Earth
    Computer Experience:
    Experienced Learner
    Thanks Neil for the back up.
     
  20. 2015/07/31
    jennmay

    jennmay Well-Known Member Thread Starter

    Joined:
    2007/03/15
    Messages:
    124
    Likes Received:
    0
    Trophy Points:
    231
    Location:
    Georgia
    Computer Experience:
    Intermediate
    I guess i just had a blonde moment because I am able to get online with an ethernet cord plugged into my router and now it is online and searching and installing the drivers I need so far still working on that it is taking some time. The only other issue I see is now my computer recovery c is in red for storage. 204mb of 19.5 gb is all that is left never been like that before not sure what is going on with that. Nothing on it since fresh install of windows 7 have not even got google chrome on it yet using IE for the moment. Does the win 10 files need to be removed or something?
     
  21. 2015/07/31
    jennmay

    jennmay Well-Known Member Thread Starter

    Joined:
    2007/03/15
    Messages:
    124
    Likes Received:
    0
    Trophy Points:
    231
    Location:
    Georgia
    Computer Experience:
    Intermediate
    grr maybe I spoke to soon says it failed to install the drivers that it wanted to fix.
     

Share This Page