My desk top computer, with Win10, freezes when I try to shut it off by using the start menu shut off option or the quick shut off shortcut icon. This freezing will last until I use the power switch to turn the pc off. This problem started about 2 weeks ago. Is there a way that I can set things up so that it will shut off like it used to before? Thanks. P.S. Just noticed that the same thing happens when I tried to restart the pc. I had to manually shut it off.