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Resolved windows 10 anaversary update and a laggy laptop..

Discussion in 'Windows 10' started by jimbo0706, 2016/09/24.

  1. 2016/09/24
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    here are the pc specs
    Operating System
    Windows 10 Home 64-bit
    CPU
    Intel Core i7 @ 2.70GHz 89 °C
    Broadwell 14nm Technology
    RAM
    16.0GB
    Motherboard
    Micro-Star International Co. Ltd. MS-1792 (SOCKET 0)
    Graphics
    Generic PnP Monitor (1920x1080@60Hz)
    Intel HD Graphics 5600 (MSI)
    2047MB NVIDIA GeForce GTX 960M (MSI) 60 °C
    ForceWare version: 369.09
    SLI Disabled
    Storage
    931GB Hitachi HGST HTS721010A9E630 (SATA) 53 °C
    Optical Drives
    HL-DT-ST DVDRAM GUB0N
    Audio
    Realtek High Definition Audio


    I recently updated to the anniversary 10 update and ever since my gaming laptop has got really bad lag on games I play. one game I used to play was up to 150 or more fps and now it gets down to 2 I start lagging really bad and freeze up and have to go into task manager to shut it down.. does any body know what's going on ?
     
  2. 2016/09/24
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    Who is the manufacturer? What model and version is the laptop or post the Product Number(P/N). If it's a Dell post the Service Tag and Express Service Tag.
     
    lj50,
    #2

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  4. 2016/09/24
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    It's a MSI modal is ge72 2qd apache pro
     
  5. 2016/09/24
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    I have checked every thing. internet speed and ping. defragged. cleaned up every thing.. even re installed the game all with no luck..

    these are the requirements to run the game

    Processer / CPU - Intel Pentium 4 or AMD Equivalent
    Operating System - Windows 2000/XP/Vista
    RAM - 1 GB for 2000 and XP, 2 GB for Vista
    Hard Disk Installation - 3 GB (the total installation is around 1GB but we require additional space to decompress the files during installation)
    DirectX - DirectX® version 9.0c
    Video Card - Must support DirectX® 9, as well as we recommend a card with a minimum of 64mb of on-board memory.
    Sound Card - DirectX® 9 certified sound card
    Connection - Multiplayer via Internet DSL or Cable High Speed Internet DSL or Cable High Speed Internet
     
  6. 2016/09/25
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi jimbo0706. Lets see what is starting up with your machine.

    Please download Autoruns. After you download the zipped folder on your desktop, right click the zipped folder and click Extract All. After the folder has been extracted open the regular folder. Run the autoruns.exe program by right clicking on it and selecting Run as administrator. When you open the program, click the Logon Tab and then post a screenshot of all the startup entries on the Logon Tab in your next reply.

    Lets also check your system temperatures. Download and run Open Hardware Monitor. Then while the computer is idle post a screenshot of your systems temperatures using Open Hardware Monitor in your next reply.
     
  7. 2016/09/25
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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  8. 2016/09/25
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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  9. 2016/09/26
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    In Autoruns remove all the entries except for Windows Defender and after all of those other entries have been removed, reboot the computer and let me know if there is any change in the computers behavior.
     
  10. 2016/09/26
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    Not much difference..
     
  11. 2016/09/27
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    In Control Panel< System and Security< Power Options is the power plan set to high performance?

    Try Performing a clean boot in Windows and see if there is any change in the computers performance.

    If the computer is in a clean boot state and the computer is still slow, have you opened task manager to see if there are any system processes that are using a lot of CPU or Disk usage?
     
  12. 2016/09/28
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    I have done all that. Every thing in task manager is running really low. There is some minor improvement. My one game is set to minamal settings and my fps is running at 12 and my latency says 162.
     
  13. 2016/09/28
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    Are the games compatible with Windows 10
     
  14. 2016/09/28
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Have you updated your NVidia video drivers to the latest version?

    Try running Check Disk on the hard drive which is step #13 by following the instructions in my guide and let me know if there is any change.

    Do other games work with no issues or do all games have low fps?
     
  15. 2016/09/30
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    The other games all have the same issues the 2 main one's I play are utherverse and 2nd life the fps on both keep going down to 2 and start to freeze up.
     
  16. 2016/09/30
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Ok did you try updating your NVidia drivers and running Check Disk yet?
     
  17. 2016/10/01
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    check disk found no errors. both NVidia and the intel graphics drivers both had updates and down loaded both. I even tried switching between the 2 cards all with same results. I am waiting on tech support on both games to get back to me but there website says yes but nothing about the anaversy update and that's when the problems started was after that update on both games
     
  18. 2016/10/02
    Evan Omo

    Evan Omo Computer Support Technician Staff

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  19. 2016/10/07
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    So after doing all of the above.. I did some looking around. I down loaded a few other games to play and there fps are through the roof.. I was getting nearly 200 fps.. So I am guessing the first two are not windows 10 anaversy update friendly.
     
  20. 2016/10/07
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Ok then that rules out a problem with your Windows 10 configuration.

    What are the two games that you are getting low fps on?
     
  21. 2016/10/08
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    Utherverse and 2nd life
     

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