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Resolved [WIN XP mess after running multiple registry cleaners]

Discussion in 'Windows XP' started by JAK, 2011/08/22.

  1. 2011/08/22
    JAK

    JAK Well-Known Member Thread Starter

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    I have win xp pro. Things were not running so well a few weeks ago. Programs taking long time to open. Computer wouldn't shut off from safe mode. I had only 5 items in startup. Ran avast regularly and updates. Ran malwarebytes and spybot regularly. Having read a few sites I downloaded comodo registry cleaner and the glarysoft reg. cleaner, and ran them both many times. Now things are a real mess. Can't find isimn.exe to open OE. Search folder won't open. Everything still takes a long time to open. Some folders won't open. Ran spybot earlier and it scanned half way and then closed.

    I did a system restore 2 days ago when things were a bit better but now it's even worse. WMP and IE and OE won't open. Firefox will, as well as some other programs. It connects to the internet yet.

    Was going to restore a comodo reg. backup but I thought I would just stop and ask for help. thanks.
     
    Last edited: 2011/08/22
    JAK,
    #1
  2. 2011/08/22
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi Jak. Looks like you turned a minor Windows XP problem and into a real disaster. Whatever registry entries that you removed using those registry cleaners I would restore those entries as soon as possible. Hopefully you saved a backup of the registry changes that were made. Chances are that you made your situation much worse by running the registry cleaners multiple times and deleting all of the entries that they found.

    Did you make any recent hardware or software change to the system prior to the coming weeks when your system started acting up?

    By the looks of your situation I would probably perform a repair install of Windows XP if you can which would hopefully lead to a working system. Do you have a Windows XP CD handy by any chance? When you attempt to open WMP or IE do you get an error message?

    Regarding registry cleaners, they can be very dangerous if used incorrectly and some people learn the hard way that those types of programs can completely stop a computer from running properly.

     
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  4. 2011/08/22
    JAK

    JAK Well-Known Member Thread Starter

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    Gone years without using a registry cleaner and now this.

    I have the orig. Dell Operating System disk, called WIN XP Reinstallation dvd.
    As I think back it seemed to be Intel Appup that began the real troubles. I uninstalled it but didn't seem to work as well, so I started the reg clnr route. Couldn't hardly get add/remove to work. When you go to open control panel you get the window, Intel (R) Proset, resources are not available. Click ok on that and control panel opens. Add/remove takes 5-10 min to fill. So I dl Revo Uninstaller which seemed to help that.

    Opening wmp and ie and oe you get the "missing shortcut, searching for ___, window.

    Have never run a windows repair install. Simple to do?
     
    Last edited: 2011/08/22
    JAK,
    #3
  5. 2011/08/22
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Yes the repair install is fairly easy to perform. Just make sure that you backup any important data on your harddrive in case anything goes wrong.

    Follow these instructions to perform the repair install, How to perform an in-place upgrade (reinstallation) of Windows XP.

    Also just so you know, rather than try and figure out how to fix all of these problems individually I am hoping a repair install will fix most of these problems especially when you could have a bunch of missing system files and registry keys.

    Normally I avoid suggesting a repair install to end users unless its a last resort and with the amount of issues that your computer is having it looks like its the only option at this point.
     
    Last edited: 2011/08/22
  6. 2011/08/22
    JAK

    JAK Well-Known Member Thread Starter

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    I mentioned that I had done a sys restore. Right now I don't see any of my OE msgs....no OE to open, no ibx folder. Should I try restoring to a point 2 weeks ago to see if I can retrieve some of that?
     
    JAK,
    #5
  7. 2011/08/22
    rsinfo

    rsinfo SuperGeek Alumni

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    I wouldn't advise you to venture far without a backup.

    You can find your emails [hopefully] in C:\Documents and Settings\<User>\Local Settings\Application Data\Identities\{GUID}\Microsoft\Outlook Express.

    In Windows XP, the Outlook Express user files, including *.wab and *.dbx files, are by default marked as hidden. To view these files in Explorer, you must enable Show Hidden Files and Folders under Start | Control Panel | Folder Options | View.

    See if you can view your messages with DBXViewer. If you can, your mails are safe. Backup & then try Restore.
     
  8. 2011/08/23
    JAK

    JAK Well-Known Member Thread Starter

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    I have Nsoftware Auto OE Backup, and it's having errors in backing up. I do have a complete backup from May on an external harddrive of everything and all emails are still at gmail.com.
    So I'll do the oldest restore.
    Ok, so I won't restore. SR couldn't restore to earlier date.
    I'll do the repair.

    Be gone for 6 days. Will do when I return.
     
    Last edited: 2011/08/23
    JAK,
    #7
  9. 2011/08/29
    JAK

    JAK Well-Known Member Thread Starter

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    I'm back. Did the repair. Everything looked good. All data still there. OE was there with all old emails. All pics. But several issues going on. Everything takes quite awhile to open up.
    OE wouldn't open before. Now it opens but it's not listed in the start/programs. Neither is mozilla firefox. I open a shortcut on the desktop for OE from explorer and it disappears after a couple of seconds. Click on Help/Support and it won't open. Open Control Panel and it opens after the window pops up saying, "Intel (R) PROset sources not available ".
    Sounds like MS update is running a download, but if you click on the icon down below it won't pop up to show what's going on.
    Is it possible/helpful to run Repair again?
     
    JAK,
    #8
  10. 2011/08/29
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    It looks like a repair install helped somewhat but you still have a few issues going on.

    Since Firefox isn't showing up in Add/Remove programs you can try reinstalling the program and see if it resolves the problem.

    For Outlook Express try reinstalling it and see if it works, Reinstalling Outlook Express 6 on Windows XP.

    To repair the Help and Support feature take a look here, Reinstalling Help and Support Center in Windows XP.

    For the error message in Control Panel that pops up take a look at this thread, What does this warning mean?[Intel(R) PROSet: Resources are not available].

    Also after the repair install have you updated the computer to Service Pack 3 and Internet Explorer 8?
     
  11. 2011/08/29
    JAK

    JAK Well-Known Member Thread Starter

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    I'm in that process of dl updates. Repair loaded back to sp 2 and apparently you have to dl a bunch of security updates (30 some) before it will load sp 3. I will try all of the other items and see how it goes. Thanks!
     
    JAK,
    #10
  12. 2011/08/29
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Just wanted to let you know that you don't have to install the other updates before you install SP3. As long as you have SP2 installed, you can jump into installing SP3 without installing the other security updates.
     
  13. 2011/08/31
    JAK

    JAK Well-Known Member Thread Starter

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    Finally dl sp3. Then there were about 80 updates to it. Still working on the other issues. Everything takes a couple of min. to open. OE and firefox or IE or Chrome open but won't connect to internet at first. Close them out, reopen and then they will.

    Just tried the help and support fix mentioned. When I do the pchealth.inf install, it asks the location of the file dataspec.xml and I point it to win xp disk at D:\I386. Goes to copy them and says setup cannot copy dataspec.xm_.

    Would running system file checker be helpful?
     
    Last edited: 2011/08/31
    JAK,
    #12
  14. 2011/09/05
    JAK

    JAK Well-Known Member Thread Starter

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    thoughts?
     
    JAK,
    #13
  15. 2011/09/05
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Sorry I didn't post sooner. I must have skipped over your post.

    You can try running the the system file checker but in order for it to work you must have the same Service Pack on your Windows XP CD thats installed in your machine. Otherwise it won't work properly.

    For more information take a look here,
    Slipstreaming Windows XP Service Pack 3 and Create Bootable CD
    .

    I would also try running chkdsk /r from command prompt and seeing if that will make any difference.
     
  16. 2011/09/06
    JAK

    JAK Well-Known Member Thread Starter

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    I guess the sfc wouldn't work, since the disk has sp2 and I am at sp 3 now.
    Have run the chkdsk several times now. Sometimes it seems like everything is back to normal and then the next day it will take several minutes to open ie or oe, etc. Help and Support opens now.
     
    JAK,
    #15
  17. 2011/09/06
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Are you sure that you have no background programs that are interfering with certain windows programs? Try shutting down all programs in the system tray and see if there is any difference in behavior.

    If there's no difference then try following the steps here, How to configure Windows XP to start in a "clean boot" state.

    The fact that the problem doesn't occurr on every boot suggests that you could have some corrupted windows files or registry entries that are causing this.
     
  18. 2011/09/06
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Seems to me that now would be a good time to back up what you need and do a CLEAN install with a format.
     
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  19. 2011/09/06
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Yeah I was going to suggest the same thing if Jak couldn't solve their problem with the steps outlined above.

    Jak, if you still can't get IE and OE to open normally after performing the above steps, then like Mrbill said you should backup all of your important data and perform a reinstallation of Windows XP.

    If you need a step by step guide to installing Windows XP then take a look here, Install Windows XP.
     
  20. 2011/09/06
    JAK

    JAK Well-Known Member Thread Starter

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    I guess I would rather not do a complete reinstall if possible. And since I have stopped a couple of things it looks like we're almost back to normal. That Intel Appup and Bonjour and a couple of other things seemed to be the culprits. thanks
     
    JAK,
    #19
  21. 2011/09/06
    rsinfo

    rsinfo SuperGeek Alumni

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    Take the plunge - backup,format,reinstall,restore.

    That's the only advice I can offer.
     

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